EXPERIENCE

Ria Khera

SUPERVISOR

236-***-**** adweyi@r.postjobfree.com Surrey, BC V3W2J9

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

SUPERVISOR

ESSO Port Kells

Surrey, BC

October 2020 - March 2023

• Set performance goals for sta f members and helped teams meet important deadlines.

• Organized work ow tasks to prevent downtime and production gaps.

• Delegated tasks to team members according to individual strengths.

• Taught company procedures to new employees and increased progress by identifying areas of weakness.

• Inspected work environment for health and safety hazards and reported ndings to manager.

• Tracked company inventory and noted item shortages for future product orders.

• Resolved con icts between team members and departments. DEALER

Starlight Casino

Surrey, BC

May 2019 - October 2021

• Managed table game inventory, removing chips from table and issuing markers.

• Dealt cards to players according to established rules and regulations.

• Provided customers with courteous, exciting and entertaining gaming experience.

• Monitored cash movement and immediately reported suspicious activity to oor supervisor.

• Delivered excellent customer service by cheerfully answering questions and providing game instructions.

• Observed games and noti ed supervisor of disputes or problems with patrons. CASHIER

Petro Canada

Surrey, BC

September 2017 - April 2019

• Operated cash register and accurately processed payments, returns, and exchanges.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Developed strong customer service skills by providing e cient and accurate service.

• Used POS system to complete purchases for customers.

• Counted and balanced cash drawer at the beginning and end of each shift.

• Resolved and de-escalated issues to address customer concerns.

• Maintained cash accuracy by working with supervisor to correct de ciencies.

• Delivered exceptional customer service at all points of contact. EDUCATION

SKILLS

COMPLETED COURSEWORK TOWARDS

DEGREE DIPLOMA IN BUSINESS ADMINISTRATION

Langara College, Vancouver, BC

Apr 2019

• Business Administration • Business Planning

• Priority Management • Key Performance Indicators (KPIs)

• Performance Tracking and Evaluations • Sta f Discipline

• Resolving Complaints

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