SERGE NDONDO-LAY

*** *. ******** *** * El Cajon CA 92020 619-***-****

adwexu@r.postjobfree.com

OBJECTIVE:

Looking to obtain an interesting position with a growing company where my experience will contribute to the success of the company.

PROFESSIONAL

SUMMARY:

Enthusiastic, dependable professional who excels in competitive and challenging environments. Excellent planning skills with an aptitude for learning new skills quickly. Team player that is self-motivated and company/goal oriented.

CORE

QUALIFICATIONS:

Microsoft Office- Excel, Outlook, Macola, Access and Salesforce.

Bilingual (English, French, and Portuguese)

Ability to work under deadlines in a timely manner.

Hands on experience in making outbound/inbound calls.

EXPERIENCE:

Uber San Diego, Ca

Uber Driver 2017-Present

•Ensured that customer arrived safely and timely to their destination while creating customer satisfaction created

•Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

•Managed routes through use of iPhone app technology.

Whalen Furniture San Diego, Ca

Bilingual Customer Service 2016 to 2017

Compiled lists of prospective customers for use as sales leads, based on information from newspapers, business directories and other sources

Answered customers' questions about services and charges and directed them to customer service centers

Prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product and service and to make a donation

Notified customers and designated personnel of findings, adjustments and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, and adjustment of customer's bill

Maintained customer records and followed up periodically with telephone, mail and personal reminders of service due

Harte-Hanks San Diego, Ca

Outbound Sales Associate 2014 to 2016

Obtained customer information such as name, address, and payment method, and entered orders into computers.

Answered telephone calls from potential customers who had been solicited through advertisements.

Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Explained products and services and prices and answered questions from customers.

Contacted businesses and private individuals by telephone in order to solicit sales for goods and services, and to request donations for charitable causes.

USA for UNHCR San Diego, Ca

Fundraiser Team Leader 2011 to 2013

Organized and maintained campaign organizations and fundraisers, in order to raise money for election and re-election

Evaluated the structure, efficiency, activities, and performance of government agencies.

Promoted good image of the organization and our program

Understood and completed the necessary bank forms

Provided customer service and encouraged new supporters to invite other potentials donors.

California Vote Project 2010 San Diego, Ca

Voter Registration Coordinator 2010 to 2010

Recorded name, nationality, home address

Executed daily operations of registering new voters from assigned precinct and verifying the San Diego County Registrar of voter rolls

Sorted interoffice mail and processed all incoming and outgoing mail

Santa Barbara Bank Trust San Diego, Ca

Customer Service Specialist 2009 to 2010

Resolved problems and discrepancies concerning customers' accounts.

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, and adding machines.

Identified transaction mistakes when debits and credits did not balance.

Explained, promoted, and sold products and services such as savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Responded to written and telephone requests for customers

Audatex, a Solera Company San Diego, Ca

Bilingual Customer Service Rep 2007 to 2008

Entered customer orders into database

Provided pricing and delivery information to customers

Solicited sales of new or additional products by offering alternate products

Ensured all orders are completed successfully through order fulfillment process

Virtual Lending Source San Diego, Ca

Call Center Supervisor 2005 to 2007

Received escalated calls from my representatives pertaining to vague customers or dispute

Prepared work schedule for account representatives on weekly basis

Reinforced the company policies and guidelines

Checked, updated attendance, and completed administrative, and reported to the manager

EDUCATION:

University of Phoenix San Diego, CA

B.S. (Business Management) Bachelor of Science Business Management

REFERENCES:

Available upon request

Contact this candidate