Sylvia Mckenize

***** ******* *** #****

Murrieta CA 92562

Cell: 619-***-**** adwex1@r.postjobfree.com

Work History

Health Unit Coordinator 3/2016 - Present

Kaiser Permanente– San Diego (pre –op, post op, tele step down & DOU units)

Receiving and routing messages/calls in the department, transcription of orders, use of Muse, Health Connect, EPIC & Centrix computer system

Assists with making calls to vendors to procure services for patients while they are an inpatient

Regularly displaying a proactive approach to customer service by listening to the patient and their family members and taking ownership of solutions and being able to accurately identify the need to resolve concerns.

Maintains equipment and supplies in accordance with department guidelines.

Effectively managing patient check in and check out from start to finish.

Performing duties such as pulling files, and assembling forms prior to admission, schedule patient’s post-op & discharge appointments.

Follow Universal precautions, may prepare and transport items such as medical equipment & laboratory specimens, schedule transport for patients for procedures in other hospital departments

Protect confidentiality, show respect, value differences, and show empathy

Performs other duties as required, checking patients’ medical records, and relaying messages to staff personnel. Participates as a Unit Based Team member (UBT), a Union Steward, Labor Management Partnership Trainer.

Surgery Support Clerk 7/2019 – 11/2019

Sharp Grossmont – O.R. Dept Scheduling Clerk

Responsible for advance scheduling of surgical procedures and coordinating essential equipment, supplies and/or personnel requirements for the procedure

Prints & routes schedules per procedure, Utilizes O.R. Quick Record to look up & print any H&P’s that are needed

Works closely with Material Specialist to assure correct supplies

Consistently monitors surgery schedule to assure maximum efficient use of O.R. time, staff & equipment

Identifies and corrects missed charges; identifies and refers incomplete charges

Able to deal with highly technical and sensitive information with confidentiality

Medical Biller/Administrative Assistant, 09/2014 to 06/ 2015

Crosby Center – Escondido, CA

Assemble charts, verifying insurance benefits, sending and tracking medical records

Review EOB statements and take appropriate action to challenge low payments and denials

Answered and redirected all incoming calls

Keeps inventory and assists in the ordering, receiving, stocking and distribution of office and kitchen supplies as necessary

Screened applicant resumes and coordinated both phone and in-person interviews.

Maintains strict confidentiality of all company procedures and patient information in accordance with HIPPA laws

Consult with Treatment Team for updates on clients

Call insurance companies to negotiate payment for claims, perform special projects and duties as needed

Transporting clients when needed to appointments, outings, etc.

Maintains department administrative/physician schedule, schedule necessary travel arrangements

Assist with filing medical claims for services rendered, compile medical records in order to bill claims

Sylvia Mckenize

24128 Tuscany Ave #2102 Murietta CA 92562

Cell: 619-***-**** adwex1@r.postjobfree.com

Home Health Provider, 01/2013 to 12/2014

Canaan Home Care – Del Mar, CA

Monitor Patient condition by observing physical and mental condition.

Supports patients by providing housekeeping and laundry services; shopping for food and other requirements; preparing and serving meals and snacks; running errands.

Helps family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient.

Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

Area Manager/Leasing Agent 09/2012 to 03/2013

Brighton Holding Group – San Diego, CA

Monitor office procedures and resolve problems through collaboration with pertinent contacts

Advertising and marketing, tenant retention, showing units to prospective tenants

Review incoming payroll hours, earnings & resolve discrepancies and pay issues through ADP

Scheduled & conducted interviews, travel arrangements, screened and approve prospective residents

Prepares and processes lease termination, collects rents and other charges when due

Implement marketing programs of the property, including successful leasing of apartments

Qualifying potential residents, securing and negotiating a lease contract

Drafting & editing of all office correspondences, conducts inspections of properties and generate work orders.

Administrative Assistant, 04/2008 to 07/2009

Bombardier Transportation – Escondido, CA

Maintained records of new hires, verify and interpret DMV checks

Scheduled & confirmed all appointments for management team, maintained general managers calendar

Drafting and editing of office correspondence from dictation and written documentation

Overseeing and coordinating all training for office employees, made travel arrangements

Ensures that all responsible parties are briefed with material for each meeting or office event

Screen and filter through the General Manager's email, acted as liaison for the General Manger

Process payroll for ten employees using an in-house system, coordinate and monitor all office operations.

Administrative Assistant/Word Processor, 07/1999 to 06/2006

City of San Diego – San Diego, CA

Respond to inquiries from the public in person and on the phone in reference to Disability issues

Transcribe monthly meeting minutes from several committees

Handled coordinators calendar, research and update insurance requirements for all on-going projects, handle all ADA issues.

Prepare expense reports, travel requests, direct payments and departmental distributions Drafting and editing of all office correspondences,

Personal Assistant to the Disability Services Coordinator due to her blindness.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

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