Jennifer Barker

***** ** **** *** ****

Austin, TX 78728

512-***-****

Work Experience

MMC Group LLC 03/03 to current

Customer Service Representative for TMHP. Answering calls from providers and providing claim status for the callers.

TMD Staffing 07/21 to 10/21

Working with IEnergizer doing ZenDesk and Chat and helping with support tickets. This was a temporary job

DHL Analytical, Inc. - Login Manager/Admin Asst. 09/06-06/17

Responsible for sample intake and project entry into (LIMS) database abiding by DHL standard operating procedure. Reviewed each chain of custody form to verify that pertinent data is entered into the database. Communicated with clients via email and phone to provide login summaries and schedule kits/samples to be retrieved. Supplied appropriate materials to clients for matrix sampling. Maintained sample inventory to ensure safe and expedient disposal of samples. Acted as client liaison providing information information on sample containers, preservatives and chain of custodies. Maintained sampling container inventory for the laboratory i order to provide the appropriate containers to clients. Verified proper chemical preservation of samples up receipt. Coordinated with clients and sub-contractors to effectively sub contract samples out. Backed up admin assistant with phones and client concerns.

Started as admin assistant in 06 - Acts as liaison between clients and QA Manager and keeps manager informed of all staff concerns and plays role in resolution of problems. Responsibilities included faxing/emailing analytical results to clients daily and making copies of all analytical reports for DHL files. Invoiced all clients for reports and containers. Ensured all Federal Small Business Certifications Programs were completed and up to date. Maintained and controlled all client records. Revised all standard operating procedures manuals annually. Ordered all office supplies as needed. Answered all incoming calls and routes to appropriate destinations. Was support for all office staff and analysts.

Apex Systems/Nextel Communications - Fraud Investigator 11/05-07/06

Investigated third party stores around the country for insurance and replacement fraud. Called customers to verify work was completed in a timely manner. Verified and paid vouchers for all Sprint ESN swaps that were done in any Sprint store. Answered all incoming calls from customers with any questions regarding their replacement equipment. Did monthly reports to all SAR’s and ASAR’s for their region and reported findings of fraud.

Education

1994-1996

ACC - Associates Degree in Business Communications

Skills

Data entry (10,000 kpm), Microsoft Office (Word, Excel, Outlook and Power Point), QuickBooks, computers, copier, customer service, shipping and receiving, inventory control, multi-line phone system, technical support and detailed orientated

References

Angie O'Donnell, QA Specialist - 512-***-****

Heather Yarber, Y23 Staffing - 512-***-****

Lauren Garcia, Analyst - 512-***-****

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