Substitute Teacher Team Member
Resume:
DONNA L. DILLON
********@*****.*** https://www.linkedin.com/in/donna-dillon
SUMMARY
A highly dedicated and results-oriented learning leader with an extensive record of global experience in overseeing instructional design and delivery that supported 17 countries. Leverages excellent leadership, communication, and interpersonal skills to consult, coach and develop high-performing individuals and teams, as well as interface across large, diverse, global organizations. A highly adaptable and innovative problem solver who develops and implements learning programs that impacts results. Multi-unit manager increasing sales, profitability and employee training and involvement working with 8-12 units. Resolved customer issues that escalated above unit manager’s ability to satisfy the individual and employee hiring, training, disciplining and termination when necessary. WYLIE I.S.D., Wylie Texas 2023-Present
Substitute Teacher
Replace absent teachers and conduct their classes by following the lesson plan. Assist with classes if teachers have a need for an aide on any given day.
Assist with any duties assigned .
ESS/FRONTLINE, Royse City, Texas 2019-2021
Substitute Teacher periodically as needed
Take attendance and execute lesson plans, per left by the classroom teacher Monitored students’ activities and led them to additional locations or classes 7-ELEVEN INC., Dallas, Texas 2001-2018
Global Operations Excellence Senior Learning Manager Consulted on Operations and Human Resources processes with countries’ senior leadership to design and deliver effective training interventions utilizing 4 levels of evaluation. Implemented a continuous improvement process within the Philippine operations and coordinated stages of roll out with on the ground support and training processes. Conducted Train the Trainers for licensee’s HR departments on effective training process, design, development and provided on-going consultations. Worked with appropriate staff to develop, review, or revise in country training programs and put in place evaluation programs. Philippines
• Level 4 Pilot results: Achieved 30% increase in sales and improved customer counts/transactions and engagement by employees
• Increased fresh food business by 10%
Mexico
• Conducted two-week workshop in Mexico to implement successful changes based on Philippine results.
• Developed and implemented training curriculum for senior Fresh Food director that could be used in other countries Central Asia:
• Completed Front End Analysis on the training programs provided by our Asian licensees.
• Worked with senior leadership to provide Train the Trainers on Instructional Design and adult learning principles. Co-facilitated delivery in country.
17 countries
• Oversaw development of workshop on Fresh Food Development, working on several sections of program with my instructional design team to have a hands-on experience in Fresh Food Innovation. Oversaw delivery to 80 licensees in a 2-day Train the Trainer meeting for delivery back in their country. Level 3 results were the implementation of program in their countries and Level 4 was the improvement in fresh food sales and SKUs. Developed a high performing learning team by recruiting, hiring, developing, and overseeing team of four global operations managers that worked throughout the globe. I assigned each to specific licensee's country as main support and verified job performance with Donna L. Dillon, Page 2
country's regional director and licensee's director of operations. Observed each team member's work while in country to provide timely feedback and developmental support. Observed classroom instruction and provided feedback to facilitate improvement in delivery skills. Conducted quarterly, semiannual, and end-of-year performance reviews for each team member. Collaborated with most qualified team member on ad hoc requests resolution. Arranged in-store experiences for directors and executives on international team.
• Scheduled and supported six-month learning experience for merchandising manager from Mexico.
• Developed any requested training material from country managers or licensees.
• Facilitated initial class, then worked with country's training team to develop customized material and facilitate future classes.
• Developed each team member to strategically plan objectives for overseas travel and verify expenses complied with budget.
• Oversaw annual budget of approximately $175,000. Donna L. Dillon, Page 3
Field Training Specialist
Conducted training for management trainees, new franchisees, and new executives. Facilitated three-week class consisting of 50% classroom/50% hands-on instruction. Completed weekly progress reports to be sent to supervisors for each participant. Spent first ten days in store with franchisee after completion of class. Coached franchisees on selecting and hiring employees, giving motivational and corrective feedback, and operating business profitably, by coaching proper ordering process and verifying proper execution of promotions and new item introductions.
• Spent one month in store with executives following completion of three-week training.
• Supported new franchisees in their own stores for first two weeks
• Influenced franchisees to increase food service category profitably by proper forecasting by day parts resulting in improved in-stock conditions and increased guest satisfaction
• Visited previous class members to verify and support continued profitable operation Field Consultant (District Manager) Supervised eight to ten convenience store managers. Visited each store at least twice each week to verify store conditions, inventory, promotion execution, and proper company policy execution. Worked with each manager to develop weekly action plan on how to improve sales based on company plan for upcoming week. Worked with manager to develop store employees, build bench strength, and afford better opportunities for promotion.
• Focused on the culture change of the shift to becoming fresh food destinations
• Continuously worked on manager/franchise development
• Coached improvement to operations, merchandising and employee development ADDITIONAL EXPERIECE
AMF BOWLING CO., Houston, Texas, General Manager, 1997-2000. Oversaw accounting paperwork, banking, and employee situations. Built larger league business and developed special events to grow bowling, food and bar business. Created relationship with local school through interactive incentives. Initiated summer bowling program for children under 16. Implemented birthday party plan at center. EDUCATION
UNIVERSITY OF PHOENIX, Phoenix, Arizona
Master of Arts, Organizational Management
DALLAS BAPTIST UNIVERSITY, Dallas, Texas
Bachelor of Business Administration, Applied Business Administration, Finance LICENSURE
Texas Real Estate License
AWARDS
SUPPORT PERSON OF THE YEAR: INTERNATIONAL 2012
CERTIFICATIONS
Cultural Diversity Training
ServSafe Food Management
ServSafe Instructor and Protor
Texas Certified Paraprofessional
Criterion Referenced Instruction
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