Tracy Nelson

adwev2@r.postjobfree.com 630-***-**** Chicago, IL

SUMMARY

Financial and Administrative Professional with strengths in accounts payable, billing, and following up with phone calls.

Possess excellent problem-solving, analytical and leadership skills; excel when working independently while performing exceptionally within a team.

Build positive rapport with customers, staff, management, and professionals of all levels.

Observant, adaptable and quick-thinking; able to efficiently master new business processes and quickly comprehend all aspects of complicated situations.

Proven ability to perform in high-pressure situations, executing projects accurately and on-time, while providing visionary insight for optimization.

Versatile professional, skilled at performing optimally in ever-changing environments.

Diagnose the clients’ specifications and wishes and suggest suitable travel package or service. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

TECHNCIAL SKILLS

Telecom Expense Management (TEM), AOTMP, MACD Management, Inventory Development), Microsoft Windows, Microsoft Word, Excel, Power Point, Access, SharePoint, WordPerfect, SAP, PeopleSoft, LANs/WANs, Tangoe, Ensemble, ILEX, Smart-Sheet, Salesforce, Work Bench, Century, Audit Support, and Resolving discrepancies

PROFESSIONAL EXPERIENCE

Comcast January 2020—Present

Project Coordinator 2

Managed the deployment and installations of network projects including switches, access points, uCPE’s, POS systems, network racks, firewalls, and modems.

In 2020, managed the transitions of 500 Mednax sites from networking hardware to cloud-based applications through the implementations of uCPE’s and SD-Wan.

In 2021 managed the network remodeling 10,000 Dollar General stores be designing and implementing a scalable process for logistics and field technician installations.

Provide client and PMs with updates on progress of installs hourly and adhere to all client established deadlines for scheduling.

Maintains levels of productivity, as outlined by management by meeting KPI (Key Performance Indicators) goals and completing tasks, including but not limited to job status reports, technical documentation and closing all work orders/within 24 hours of job completion.

Work closely with the NOC (Network Operations Center) to activate and troubleshoot switch, AP’s, cradle point, circuit, and telephony installations.

Comcast June 2019—December 2019

Revenue Assurance Analyst I (Contractor)

Recovered $229,407.21 in annualized revenue for past twelve months by performing analysis on various revenue assurance audits including Channel Counts, PRI bill run audits, Trunk Rating Errors, BCV Work bench clean up and daily PRI checks.

Verified usage on WebConnect MetroE cancelled circuits using Do River, SevOne and Century applications and created process documentation for the Revenue Assurance team.

Processed BE TFN orders in Webtop for account cleanup

Monitored status of PRI orders on monthly Broaddsoft PRI Fallout audits using Workbench, Salesforce and SingleView.

Communicated with Comcast Project Managers, DOI and DOC technicians on status of tasks/trays when necessary.

ICOMM Consulting Apr 2014 – Nov 2018

Chicago, IL

Telecom Analyst

Telecom Management and Consulting firm with clients such as AT&T, Verizon, Comcast, and Cox Business.

Telecom Expense Management (TEM)

Project Managed Procurement, and Contract Negotiation with Telecom and TEM (Telecom Expense Management) vendors.

oOrdered hundreds of lines and circuits and ensured that supplies were on site when needed.

oResearched and resolved all payment problems and coordinated approval processes of all account payable invoices.

Gathered billing data from SAP

Expert level analysis related to voice and data circuits which ensured the global source for circuit inventory was accurate and complete.

Providing support and project coordination services to multiple clients in all areas of ICOMM’s practice.

Invoice Processing & Bill Payment, Asset Tracking & Inventory Management, Auditing & Optimization with Dispute Management.

For RR Donnelly, the largest and busiest client, handled/analyzed over 120 invoices daily which included managing 4 outlook mail boxes, checking against contracts and finding missing invoices while arranging extensions.

Resolved billing issues with vendors and provided cost reduction recommendations.

Efficiently processed vendor invoices and opened and assigned new vendor accounts.

Handled EDI processing, contract processing, account forms and production in accounts payable for invoicing for phone and circuit charges for clients.

Key account lead and managed junior employee projects.

Used vital tool called TMA, which is a cloud-based application suite that makes process as efficient as possible, while delivering an extremely accurate invoice review, and a complete inventory.

Apollo Group - University of Phoenix Jan 2008 – Dec 2013

Chicago, IL

Telecommunication Analyst I

Collaborating with a team of six, saved the University $1M by removing unused phone lines.

Coordinated, reviewed, and performed all Telecom Vendor moves, changes, and disconnects.

Reviewing, ascertaining accuracy, and recommending payment of invoices.

Resolved all help desk tickets tier II as assigned on a timely basis; coordinated the installation process with both new and existing customers (LEC & CLEC’s).

Coordinated the testing of moves and installs with vendors, customers and filed technicians.

Updated internal systems with circuit and service detail information for all orders.

Sprint Sept 2006 – Mar 2008

Phoenix, AZ

Logistic Analyst II

During a one-year period, reduced total unutilized material in the field from a $2M excess to over a 90% reduction by effectively communicating with Site Development, Field Operations, and outside vendors to account for all assets and determine best scenario for utilization in existing projects or return to warehouse for re-stock and re-use.

Used PeopleSoft software to view requisitions and purchase orders to assist in correcting invoice matching errors and confirm receipt of materials.

Used Oracle for inventory management.

Worked with peers and management to develop, test, and implement new strategies to improve processes, services, and overall business operations to improve the customer experience.

Regularly reported on inventory levels and forecasts to business, operations, and management teams.

A Ticket 2 Travel 2006-2008 (At Home)

San Jose, CA

Travel Agent—Part Time

Working virtually, booked cruises, vacation get always.

Initiated the idea to give travelers unique gifts appropriate to their destination in order to influence repeat business.

Used Facebook, referrals from e-mails to increase sales.

Known for warmth and creativity.

EDUCATION

AOTMP University - Silver Certified

Global authority on telecom, mobility and IT management

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