Agile Coach Delivery Manager
Resume:
Daniel Greenleaf
Agile Coach
Experience Highlights
Southeastern Grocers: Delivery Leader (Consultant) FEB 2022 – PRESENT Brought in by the Program’s Executive Sponsor to recover a failing program. Acted in every capacity necessary to deliver the business value, including Program Management, Product Management, Agile Coach & Vendor Management
Chipotle: Agile Coach (Consultant) JUN 2020 – JAN 2022 Facilitated an agile transformation of the entire restaurant systems technology team, achieving 30% increase in delivery speed. g2o (ICC): Agile Practice Director & Delivery Director JAN 2016 – MAR 2020 As an Agile Coach, helped multiple clients stand up new agile teams and trains including Ascena, Gap, and FedEx.
As Agile Practice Director, led the career development of a team of 40+ Scrum Masters, Agile Project Managers, and Agile Coaches, including mentoring, training, and providing guidance in removing blockers. ******.*.*********@*****.***
Prospect OH, 43342
Certifications
SAFE SPC5
SCRUM.ORG PSM-II
PMI ACP
Coached teams in the news
Winn-Dixie Launches White Label
Delivery Service
Chipotle Resturant Team New
Digital Only Menu item
ANN Taylor Rewards Program
FedEx Fullfillment Services
Gap Inc. Omnichannel Team
Community
Co-Founder & Treasurer, GetWITit
(Women In Tech)
Detailed Experience
Southeastern Grocers: Delivery Leader (Consultant) FEB 2022–PRESENT Program Management: Led the alignment of deliverables across 7 internal teams and 4 partners
• Identified and managed cross-team dependencies
• Created cross-team working groups to focus on major deliverables Agile Coach: Facilitated value and principle-based collaboration to build a delivery model that worked where traditional agile practices could not succeed
• Conducted training on both SAFe and customized approaches for collaborating with partners who use other forms of agile or are not agile at all
• Led cross-partner and team continuous improvement through retrospectives and team enablement Product Management: Drove strategic goal and priority alignment among cross-functional leadership
• Created and maintained a backlog of features and defects
• Provided clear and consistent vision and direction for the program
• Reduced WIP (work in progress)
Vendor Management: Facilitated the creation and implementation of collaborative, agile-enabling contracts Daniel Greenleaf, Agile Coach
Chipotle: Agile Coach (Consultant) JUNE 2020–Jan 2022 Led the transformation of a 60-person team transitioning from a traditional waterfall to an agile approach
• Facilitated the increase of speed of delivery (cycle time) by 30%
• Reduced the rate of new defects into production by 20%
• Reduced call volume and production outages by 25%, by addressing longstanding production issues
• Created Agile Delivery approach for non-Scrum teams to be used across the enterprise
• Created a custom agile assessment tool:
o Enabled the organization to baseline current transformation progress o Highlighted areas of focus and measured progress for the transformation o Ensured alignment of teams across the organization
• Created contentment for and taught various custom Agile and Scrum trainings g2o (ICC) - Agile Practice Director & Delivery Director JAN 2016–MAR 2020
• Coached Programs with $15M+ annual budget and 80 people
• Coached the teams that delivered:
o FedEx Fulfillment services, opening a whole new market for FedEx o ANN Brands all rewards, with estimated $30M incremental sales growth annually o Lane Bryant rewards, with estimated $22M incremental sales growth annually o Gap Global Logistics Optimization, enabling 200K+ additional units of inventory a day to be shipped directly to customers
• Provided guidance and support to dozens of internal teams working on client projects
• Taught SAFe and Agile courses, both externally and internally
• Mentored and grew Scrum Masters and Agile Coaches
• Participated frequently as a conference and user group presenter
• Provided high-level guidance on techniques for Scaling Agile to multiple clients
• Accountable for 50+ consultants delivery across 3 clients o Provided regular feedback from clients to consultants o Addressed all consultant performance-related issues as they arose o Regularly met with client managers to ensure client satisfaction Pillar Technology: Agile Coach & Delivery Manager APR 2013–JAN 2016 Accountable for delivery of 40+ people across multiple sites, to deliver:
• Gap Inc Omni Channel, reducing inventory costs by $10+M annually
• BBVA Online Account Opening, creating a whole new customer segment
• Gap Inc Automated Storage and Retrieval system (ASRS), reducing labor costs by 5%
• Gap Inc Two Popup DCs, enabling 150K+ additional units of inventory direct-shipped daily
• Grew Gap account from 2 consultants to 40 consultants to become firm’s largest client
• Provided Agile team- and Program-level coaching to Gap, BBVA and Ford
• Supported build out of delivery center for BBVA
Additional Experience:
• Blue Cross Blue Shield: SAFe Coach 2012–2013
• Game Stop: Project Manager 2012
• Various PM/BA/SM IT Roles 2007–2012
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