Noriette Steiner Lugo
Medical Office Assistant
Sunrise, FL 33351
************@*****.***
To obtain employment to utilize my professional and clinical skills, as well as offer compassionate and reliable care.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client Resolution Specialist
Oncohealth - Plantation, FL
August 2022 to November 2022
Engage and support inquiries from providers, payers, and patients. Distribute phone calls and email inquiries.
Email, scan, upload documents.
Created accounts for providers with sales force and Nippes. Communication with teams, Zoom, Outlook.
Medical Assistant
Coral Ridge Gastroenterology Associates - Fort Lauderdale, FL April 2014 to March 2022
Complete administrative and clinical tasks involve assisting physician with patient examinations, measure vital signs, schedule appointments, verify insurance, secure medical billing and coding medical records icd and cpt coding. Obtain authorization for procedures and surgery. Collect payments. Customer Service / Receptionist
Certified Medical Consultants - Fort Lauderdale, FL February 2012 to April 2014
Meet and greet patients
Scheduled appointments
Medical billing and insurance claims inquiry
Resolved all aspects of clinical office administrative duties Medical Assistant
Dr. Real - Martin, FL
November 2010 to May 2011
Performed vitals and assisted physician with physicals and medical procedures Performed phlebotomy and laboratory requisitions
Administered vaccinations and injections
Sterilization and cleaning of laboratory, treatment rooms and instruments Scheduled appointments and medical records administrative duties Dr. Alison T. Clarke DeSouza, Coral Springs (Extern) Dr.Charles Herrara, Tamarac
August 2010 to September 2010
Aid physicians by performing administrative duties and handling basic clinical tasks Laboratory work exclusively
Greeted patients, file records and correspondence
Cleaned and sterilize instruments and dispose of contaminated supplies Recorded patients' medical history, vital statistics and information such as test results in medical records Prepared treatment rooms for patient examinations, keeping the rooms neat and clean Collected blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing Education
Diploma in Medical Assistant
MedVance Institute - Fort Lauderdale, FL
2010
AA in Business Administration
Monroe College - Bronx, NY
1993
Skills
• Medical Reception, scheduling appointments billing and coding, verify insurance, take vitals signs.
• Receptionist (6 years)
• Vital Signs
• Patient Care
• Spanish (10+ years)
• Front Desk (10+ years)
• Multilingual (10+ years)
• Medical Office Experience (10+ years)
• Administrative Experience
• English
• Microsoft Word
• Customer Service
• Multi-line Phone Systems
• Medical Receptionist
• Medical Terminology
• ICD Coding
• EMR Systems
• CPT Coding (10+ years)
• Medical Billing (10+ years)
• CPT Coding
• EMR Systems (10+ years)
• ICD Coding (10+ years)
• ICD-10 (10+ years)
• Medical Billing (10+ years)
• Medical Records (10+ years)
• Home care
• Phone etiquette
• Typing
• Microsoft Office
• Microsoft Excel
• Computer literacy
• Insurance verification
• Growing experience
• Presentation skills
• Dental receptionist
• Bilingual
• Communication skills
• Organizational skills
• eClinicalWorks
• ICD-9
• Anatomy Knowledge
• Computer skills
• Case management
• Utilization review
• HIPAA
Languages
• Spanish - Expert
Assessments
Receptionist — Proficient
May 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work Style: Conscientiousness — Expert
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Chiropractic Assistant/Receptionist — Highly Proficient December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work motivation — Highly Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Familiar
April 2021
Identifying and resolving common customer issues
Full results: Familiar
Protecting patient privacy — Highly Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Excellent communication skills,
Vital Signs,
EKGs,
Customer Service,
Billing and Coding,
Microsoft Word,
Lytec Medical Records.