Operations Manager General

Experience

Event Management/ Coordinating

Walters Wedding Estates GM 2022-Present

• Full event Planning from start to finish

• coordinating all aspects including rehearsals (when applicable)

• assessing ordering event inventory,

• hiring team members, forecasting budgets, staff scheduling and train staff,

• beo and department meetings with team members and chefs, coordinating with all vendors, floor planning, décor arranging

• assessing all venue maintenance and ground’s needs and upkeep. Operations Manager

Park House in Highland Park Dallas Tx 2019-2022

Private social club/members only.

• Responsible for setting goals and exceeding guest’s expectation

• Working very close with both the partners and GM to establish and exceed goals

• Forecast for weekly, monthly and quarterly revenue goals and strategy for growth

• Team building and cultivating and maintaining band standards

• Assist in hiring process and training for new hires

• Direct contact with guests in resolving all questions or issues with a favorable resolve.

• Maintain club standards and implementing work orders/ communicating and follow up

• Oversee and trouble shoot problem resolve with integrity.

• Assure all team members and departments are to code and compliant General Manager

Summer Moon Coffee/Cafe

Frisco, TX 2017-2019

•Responsible for all hiring/training of new members, delegating responsibilities, developing the team through goal-setting, and conducting performance reviews.

•Handle all scheduling and ongoing training for staff and catering events

•Oversee all vendor and guest relations, social media as well as community involvement and charity organizations and donations

•Run daily reports on inventory, banking, retail merchandise and buying

•Oversee the shop in all aspects to ensure product consistency and all equipment and regulations are to code, while maintaining an engaging and inviting atmosphere for both the guest and the staff to build and maintain brand standards.

Kenny’s Smokehouse and Woodfired Grill

Plano Tx. & Addison Tx. 2012-2016

FOH Training and Guest relations/Maitre’d

General Manager

Isabella’s Italia

Frisco, TX 2009—2012

•In charge of overseeing all operations, reservations and catering,

•OpenTable proficient, daily and closing BOH reports, vendor relations for ordering.

•Maintained restaurant and brand standards of excellence and efficiency

•Handled hiring, training and team motivating, setting targets & incentive, strategic for exceeding monthly and quarterly targets.

Owner

Village Jewelers & Marc Samuels Jewelers 1991-2009 Dallas, Southlake, Highland Village and Frisco

• Co managed all Marketing & Buying/ luxury inventory and designer brands

• Meeting with vendors and assessing the market trends

• Multimillion dollar producer & Customer base over 100k Positive and reliable with an energetic and

professional decorum. Consistent history of

exemplary and outstanding customer satisfaction

and team building with little to no turnover.

Great multi-tasking skills, flexible and dedicated with a strong work ethic and a positive high

energy. Team oriented and passionate about

succeeding and exceeding expectations.

Certifications

• Texas Food Handlers Certification for Managers

• T.A.B.C. & T.I.P.S. Certification

• Superior experience with Microsoft Office Suite

Open Table and Seven Rooms, Aloha and Micros

proficient

Strengths

• Excellent organizational and communication

skills

• Result-driven with high integrity, honesty and

personal accountability

• Life-long learner and teacher/ team oriented

and an independent worker

• Works well under pressure and in fast paced

environments

• Comfortable with delegating and maximizing

and developing teams/departments and

broadening their strengths through positive

reinforcement and setting clear expectations

Education

Christ for the Nations Institute

Dallas, TX

Bachelor of Arts in Theology /emphasis in Hospitality and Marketing

COLLEEN SAMUELS

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