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ELENA DONALD

**** **** ***** ***, **********, VA C: (508) 648 - 8042 adweta@r.postjobfree.com Objective

To apply the knowledge and skills I have obtained to a professional atmosphere. PROFESSIONAL EXPERIENCE

General Trans Group Inc May 2017- Present

Accountant

• Provided financial information to management by researching and analyzing accounting data; preparing reports.

• Documented financial transactions by entering account information.

• Recommended financial actions by analyzing accounting options.

• Summarized current financial status.

• Substantiated financial transactions by auditing documents.

• Maintained accounting controls by preparing and recommending policies and procedures.

• Guided accounting clerical staff by coordinating activities and answering questions.

• Reconciled financial discrepancies by collecting and analyzing account information.

• Secured financial information by completing database backups.

• Maintained financial security by following internal controls.

• Prepared payments by verifying documentation, and requesting disbursements.

• Prepared special financial reports by collecting, analyzing, and summarizing account information and trends.

• Maintained customer confidence and protected operations by keeping financial information confidential.

• Accounts Receivable.

• Accounts Payable.

• I was responsible for preparing and executing payroll for the company. S & R Realty and Management, LLC April 2015- May 2017 Assistant Property Manager

● Led the team and the property through changes of ownership and managerial software in use

● Decreased delinquencies from residents by 70%

● Inputted payroll, arrange employee schedules and reviewed and paid invoices

● Provided periodic budgets relevant to each property.

● Analyzed various property related financial reports.

● Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies

● Work closely with Property and Service Managers on property issues and vendor management

● Submitted delinquency accounts to lawyers, processed Evictions to completion, disposition of closed files

● Obtaining Bids – Snow removal, landscaping, rubbish & maintenance/repairs

● Perform inspections

● Managed front office operations

● Established and implemented leasing goals while managing an effective lease expiration program.

● Conducted apartment tours for potential tenants and answered any questions

● Prepared new resident leasing documents, managed file database and property operations

● Writing work orders for Maintenance department based on information from tenants, technicians or based on information gathered from site visits

● Drafting Memos and/or making phone calls to Tenants related to lease issues and preventative maintenance scheduling

● Issuing keys to technicians/vendors, keeping logs of who has keys and ensuring return of said keys

● Perform all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including: The Kopley Group, Inc., Chicago, IL April 2013 – April 2015 Assistant Property Manager/ Leasing agent/ Office Manager

● Collected and kept careful records of rental payments.

● Monitored and documented all income, including delinquencies.

● Handled customer complaints personally to verify they were properly handled.

● Managed all day-to-day activities involving tenants, subcontractors and property management.

● Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

● Compiled and conveyed all operational and financial data to the regional manager.

● Reviewed all leases to guarantee that tenants received the proper level of service. 2

● Regularly updated asset management staff regarding leasing and property status.

● Completed documents for outside agencies such as landlord references.

● Updated tenant and unit information to keep current in housing database.

● Reviewed completed applications and assessed household information against file history and program regulations.

● Disbursed petty cash on an as-needed basis to engineering staff and property personnel.

● Organized and scheduled appointments.

● Produced and distributed correspondence memos, letters, faxes and forms.

● Assisted in preparation of regularly scheduled reports.

● Developed and maintained a filing system.

● Booked travel arrangements, submitted and reconciled expense reports. IQ Rentals, Inc., Chicago, IL September 2012 −August 2014 Leasing Agent/ Office Manager

● Managed all day-to-day activities involving tenants, subcontractors and property management.

● Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

● Defined procedures for retention, protection, retrieval, transfer, and disposal of records.

● Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.

● Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

● Completed operational requirements by scheduling and assigning employees; following up on work results. EDUCATION

Wilbur Wright College, Chicago, IL, 2010

Academy of Economics, Boston, MA, 2007

IL Real Estate Broker License- active

VA Real Estate Salesperson License

SKILLS

● Knowledge of leasing and market conditions

● Yardi/ Rent Manager

● Fair housing mandates

● Multi-family property management

● Sales and marketing

● Languages: English, German, Bulgarian

● Organized approach and excellent time management

● Customer service

● Record maintenance

● Events coordination

● Staff training

● Office procedures

● Database management, Spreadsheets, Word processing

● MS Office: Word, Excel and PowerPoint

● Proven record of working accurately and independently with close attention to detail

● Highly skilled in performing general office tasks including filing and records management.

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