Fraancisca Hernandez

**** * **** * *, Weslaco, TX, 78596 • 956-***-**** • adwet8@r.postjobfree.com

Assistant Store Manager/Food &Consummables Coach - November, 2015 to Present Wal-Mart - Donna, TX

Psychology - Bachelor of Science - 2011

University Of Phoenix - Phoenix, AZ

Associate of Arts

South Texas College - Pecan Campus - McAllen, TX

Interacted professionally with customers, peers and vendors, which helped develop articulate communication and active listening skills. Assisted Store Manager by ordering items, including apparel and clubs for pro shop from various vendors. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Inspected and reviewed cooling systems to ensure compliance with food safety program Implemented agile work methods to drive rapid sales and successful project execution. Determined customer needs through careful and active listening skills and identified appropriate policy solutions within anticipated price range.

Addressed customer concerns immediately and resolved all issues promptly using hospitality and customer care attitude. Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents. Provided excellent and professional service to ensure guest satisfaction. Responded to emergency situations quickly that arose following threats and provided effective remediation. Mentored departm supervisors to align performance with core retail values and encourage career development. Dedicated and detail-oriented Customer Service specialist with 20 years of management experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a professional role with progressive organization. Proven success in producing high quality content and fostering relationships with clients to align creative objectives and advance production standards.

Customer-service focused management professional with expertise in identifying problems and implementing corrective actions. Team leadership

Process implementation

Effective leader

Client assessment and analysis

Strong verbal communication

Interpersonal and written communication

Inventory management

Coaching and mentoring

Staff training/development

Business development

Budget development

Food preparation

Employee Scheduling

Team liaison

Self-motivated

Report writing

Notary Public

WORK HISTORY

PROFESSIONAL SUMMARY

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