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Auto Parts Customer Service

Location:
Bay City, MI, 48708
Posted:
April 07, 2023

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Resume:

Summary

Very extensive experience in Technical sales, customer service, and quality control areas of the business. Years inside those positions within a small manufacturing business climate have forced me into situations where I have had to perform at a high level spontaneously. Of course, over time, it has made me well adept in many key critical areas of the business environment from entry level on through to management. Experience

Rebuilt transmission exchange inc Pinconning Michigan Technical sales and customer service 08/2021 - 03/2023 Responsible for new customer acquisitions, maintainence of existing customers, purchasing, service updates, accounting QuickBooks, work scheduling, quality control, shipping and receiving, and new business development and growth. Got All Auto Parts Bay City, MI

Technical Sales Representative and customer service 09/2015 - 08/2021 Here I was responsible for managing approx 2.5 -3 million dollars worth of sales businesss annually. New business acquisition, maintaining existing customers, service updates, review follow ups, technical support, and repeat business planning for long term success.

Direct trans source inc Reese, MI

Owner and Operator 09/2013 - 07/2015

Responsible for the formation, promotion, execution, of the entire business from start up, to promotion, to maintenance, growth management, and eventual getting product to the end consumer. All aspects of the business from start to finish. Wholesale transmission distributor Saginaw, MI

Technical Sales Representative 04/2008 - 07/2013 Here I helped to take the business from a single owner backyard business to a multi million dollar small business with over 300% growth. Within the first year and a half. We incorporated and structured the business with multi level departments. Made it more technical minded. Professionalized and organized the corporation to become a successful small business within its first and second year of coming on. All new sales and maintenance of existing customers as well as technical support and retention.

Zero tolerance Technology Reese michigan

Tech sales and quality control 01/2002 - 06/2008 Here I was responsible for new business acquisition utilizing resources from cold calling to utilizing networking and referral based leads to obtain new business. Acquired customers such as Raytheon, danaher motion, involved with lathe turning ball screw eliminating grinding and curbing cost profoundly most proud of. Also ppap and gp-11 and 12 prototype parts. Involved with management meetings process improvements, quality control, and signoff on engineering projects. Skills

Customer service, Communication skills, Leadership, Microsoft word, Documentation review, Microsoft excel, Time management, Computer literacy

Education

Michigan State University East Lansing, MI

Engineering 04/1992

3.2 gpa overall, cost modelling project on internship saved Amp inc.apppx 400k on one part program. 4.0 file at progressive insurance the only 4.0 perfect score up until that point made my manager most proud. Breakthrough of small company into government manufacturing with NASA and specifically ball screw development lathe turning rather then die grinding. Kevin Karwat

989-***-**** adwepj@r.postjobfree.com 812 Polk Street, Bay City, Michigan



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