Customer Service Front Desk
Resume:
Ferria Jones
Excursion Specialist
Griffith, IN *6319
*******@*****.***
Professional demeanor. Offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player. Highlights
Strong communication skills
Excellent multi-tasker
Upselling Products
Following up with guest leads
Authorized to work in the US for any employer
Work Experience
Extrusion Specialist
City Experiences - Chicago, IL
May 2022 to March 2023
Answered high call volume, scheduled tours & experiences for guests. Processed credit card & debit card payments. Dealt with guest complaints & escalations with ending results satisfying to guests experiences. Followed up on guest leads to close out sales. Upsold products to ensure guest received a quality experience within the company. Attended monthly training for new product release and/or changes to previous products. Received positive evaluations from supervisor to maintain monthly percentages for job requirements.
Daycare Assistant Teacher
In Between Time Academy - Gary, IN
May 2016 to June 2022
Fill in for the Head Teacher when they could not be present. I assisted with lesson planning & coordination of in-class routines. Assisted with student evaluations & charting. Attended seminars & training classes to learn new strategies & skills by the state. Passed state evaluations on classroom procedures & state regulations.
Dispatcher
InHealth Transportation - Valparaiso, IN
March 2019 to October 2021
Scheduled transportation for doctor's appointments, dialysis treatment, hospital discharges, & psychiatric transports. Answered high volume calls, which sometimes included emergency 911. Contacted insurance companies to confirm insurance for clients. Asst.Manager
Binnys - Gary, IN
September 2013 to February 2015
Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints. Balanced the needs of multiple customers simultaneously in a fast- paced retail environment. Held each team member accountable for achieving brand and performance goals. Processed shipments and maintained organized stock shelves.Opened and closed the store, which included counting cash drawers and making bank deposits. Asst.Manager
Galleree Spa - Gary, IN
April 2008 to October 2013
Informed guests of spa services, programs and activities over the phone and in person. Checked members and guests in promptly for their appointments. Rotated between spa front desk management and monitoring the reservation room. Processed all cash and credit card transactions with a 100% accuracy rate.
Shift Supervisor/Cashier
Footlocker - Gary, IN
January 2005 to November 2008
Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback. Occasionally took counts for the entire inventory in the store(audits). Education
Certificate in Business Management
Midwest Vocational College - Dolton, IL
2006 to 2007
Diploma
Calumet High School - Gary, IN
2002 to 2006
Skills
• Early childhood education
• Toddler care
• Teaching
• Cleaning
• Cash handling
• Experience with children
• Childcare
• Shift management
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