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Pharmaceutical Sales Customer Service

Location:
Morrisville, NC, 27560
Posted:
April 07, 2023

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Resume:

ALMA K ARRINGTON, RPh.

**** ******** ***** *******, ***** Carolina, 27614

Cell: 919-***-**** Email: adwen8@r.postjobfree.com

HIGHLY EXPERIENCED-REGISTERED PHARMACIST

Retail Pharmacy Operations Process Improvement Leadership Development Highly accomplished performance-driven Registered Pharmacist with more than 31 years of an outstanding track record of achievement and leadership experience in pharmacy operation, dispensing medication, staff management, and delivering high-quality Pharmaceutical care in retail settings. Demonstrated expertise in providing immunizations, interpreting physician orders, monitoring drug therapies, coordinating pharmacy technicians, providing information to patients, maintaining stocks, and providing consultation to patients. Possess extensive knowledge about FDA drug safety guidelines, prescription interactions, and pharmacy laws. Exemplary skills in medication dispensation, drug inventory management, and TPN monitoring. Proven ability to advise patients of side effects, contraindications, and benefits of medications. Combine clinical skills with business acumen and a proven ability to grow pharmacy revenues. Consistently stay ahead of the competition by keeping current on industry standards and market factors that successfully translate company value to clients.

CORE COMPETENCIES

• Pharmacy Operation Management

• Medicare and Medicaid Process

• Medication Therapy Management

• Drug Inventory Management

• Pharmaceutical Sales & Services

• Start-up and Turnaround Management

• Pharmacy Marketing and Promotions

• FDA Drug Safety Guidelines

• MedE America Pharmacy System

• HIPPA and Regulatory Compliance

• Patient & Family Relationship

• Pharmaceutical ethics & Confidentiality

• Team Building & Motivation

• Hiring & Talent Management

• Training, Coaching, and Mentoring

• Performance Evaluation & Improvement

• Cross-functional Team Collaboration

• Excellent Presentation & Communication

PROFESSIONAL EXPERIENCE

ADHERERX PHARMACY, Cary, North Carolina 2019-2020

PRODUCTION PHARMACIST (CONTRACT)

Receives orders from production manager to oversee manufacturing activities for AdhereRX Pharmacy Supervise team members and plan out assigned production targets to ensure best practices Ensured compliance with all federal and state regulations, avoiding sanctions from the state board of pharmacy Improve and enhance the production operations to attain a high level of quality in products Plan weekly, monthly, and yearly production targets and develop strategies to exceed the goals WALMART PHARMACY, Eastern District, North Carolina 2015-2019 STAFF PHARMACIST & STORE MANAGER

Executed daily pharmacist duties which involved dispensing, counseling, and compounding of medications both for adult and pediatric patients.

Counseled patients on prescription and over- the- counter medications, ensuring benefit of medication realized Verified and dispensed prescriptions, guaranteeing quality products and services were provided to patients Ensured compliance with all federal and state regulations, avoiding sanctions from the state board of pharmacy Managed inventory including controlled medications; monitored for outdated medications and recalls Communicated with medical staff on the appropriateness of prescription drug order, ensuring patients received the correct medication for a medical condition

Served customers with a professional, caring demeanor for quality patient care experience Performed administrative tasks including controlled substances (CII-CV) inventory, medication ordering, and prescription filling

WALMART PHARMACY, Nashville, North Carolina, 2011-2015 PHARMACIST MANAGER

Performed all functions consistent with the day-to-day operations of a retail pharmacy including processing, compounding, and preparing prescriptions.

Developed pharmacy team weekly schedule, daily tasks and ensured excellent customer care and smooth workflow in the store at all times.

Alma K Arrington

Hired, trained, supervised, and conducted performance reviews for pharmacists, technicians, and others staff of pharmacy Retained clients and sustained new customer upsell, advising for installations, issue resolution and correct setup. Grew profit margin building productive patient and physician relationships, resolving issues, updating and changing available products, attracting more clients.

Met and exceeded company objectives enhancing client satisfaction, improving organizational effectiveness and productivity. Developed and updated existing pharmacy system capturing client intent for drug coverage and benefit review. Aided in streamlining and simplifying installation process for account teams, developing updated system for capturing client intent.

PROFESSIONAL EXPERIENCE-CON’T

WALGREENS PHARMACY, Raleigh/Durham May 2010 - December 2010 PHARMACIST MANAGER

Managed the all aspects operation of different stores in district during the absence of pharmacy manager Performed daily departmental standard of operating procedures and management housekeeping of stores efficiently to maintain competitive edge and maximize net gross profit Counseled patients by providing valuable information on prescription and over the counter medications Communicated with physicians to resolve discrepancies found in prescriptions and to obtain new prescriptions Entered prescriptions into the computer system, filled prescriptions and performed prescription transfers Engaged the team to drive sales and results by performing quality assurance and providing coaching, training and constructive feedback when necessary

WALGREENS PHARMACY, Raleigh/Durham 2003-2010

PHARMACIST MANAGER

Managed all facets of high volume pharmacy operations management, including mentoring and training of staff, scheduling of workforce, merchandising, budgeting and procurement. Provided outstanding customer service, resulting in repeat business through building of rapport with strong and loyal client base.

Supplied guidance, advise and technical responses to various individuals, in-person and over the phone, on numerous issues, including proper drug usage, side-effects and possible interactions. Worked closely with physicians and their staff members on all aspects of medication ordering, refill requirements, formulary guidelines, generic replacement, and treatment programs. Conducted all facets of inventory management, including monitoring of pricing, removal of out-of-date drugs, and maintaining appropriate levels.

Developed store structure through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority

EDUCATION

PHARMACIST MANAGER Walgreens Pharmacy, Tidewater Area, VA 2000-2003 PHARMACIST MANAGER Rite Aid Pharmacy, Tidewater VA 1995-2003 PRN PRODUCTION PHARMACIST Sentara Hampton General, Hampton, VA 1995-1998 HOSPITAL PHARMACIST Sentara Norfolk General, Norfolk, VA 1996-1997 PHARMACIST Treasury Drug, Norfolk, VA 1989 - 1995

EDUCATION

BACHELOR OF SCIENCE IN PHARMACY 1988

University of North Carolina at Chapel Hill

LICENSURE & CETIFICATIONS

Licensed pharmacist in North Carolina License #10267/Active (Exp. 12/31/2020) APhA Certified Immunizer

APhA Pain Management Certification

American Red Cross CPR and AED Certified

MEMBERSHIPS/ASSOCIATIONS

Member- the UNC Eshelman School of Pharmacy Alumni Association Lifetime Member - UNC at Chapel Hill General Alumni Association Alma K Arrington

MEMBERSHIPS/ASSOCIATIONS

URBAN MINISTRIES OPEN DOOR CLINIC

Volunteered

SAINT AUGUSTINE’S UNIVERSITY STUDENT HEALTH SERVICES Volunteered

REFERENCES

Will be provided upon request.



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