Administrative Assistant Customer Service
Resume:
Theodore, Alabama *****
*****************@*****.***
TINA M. THOMAS
EXPERIENCE
A/M Hot Shot Express, LLC
Human Resources Supervisor - 06/2019 – 03/2023
• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
• Interpret and explain human resources policies, procedures, laws, standards, or regulations.
• Maintain current knowledge of Equal
Employment Opportunity
(EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
• Review employment applications and job orders to match applicants with job requirements.
• Contact job applicants to inform them of the status of their applications.
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
• Schedule or conduct new employee orientations.
• Conduct reference or background checks on job applicants.
• Prepare or maintain employment
records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
• Customer Service
The UPS Store/Mobile, Al
Customer Service Associate – Notary 2018-2019
● Heavy Customer Service;
● Sales and Inventory
● Organizing and Multi Phone
Hansen Heating & Air/Theodore,Al
Dispatcher/Customer Service 07/2017 – 04/2018
● Performed various office duties and administrative tasks;
● Heavy customer contact; Scheduled and organized service calls related to customer requests;
● Dispatched technicians for service calls and followed up on completion of same. American Tube/Birmingham, Al
Administrative Assistant –
09/2010 – 05/2017
● Performed various administrative tasks;
● Receiving all steel from trucks coming in;
● Assisted customers with inquiries and/or complaints, and followed through to responses and resolutions of same;
● Dispatched drivers for delivery of products; Established protocol and/or procedure based on review of customer feedback;
● I oversaw daily operation of business relative to administrative tasks, accounting activities, dispatch, customer relations, etc.
References upon request.
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