Jeannine Porter-Ward

Detroit, MI ***** Email: adwel9@r.postjobfree.com Phone: 313-***-****

EXECUTIVE SUMMARY

Performance driven with 20 years of experience as a leader which include achieving goals, recruiting, hiring, and training. Expert skills in developing relationships with leaders from multiple business units and maintaining successful and positive client/customer relationships. Subject matter expert in utilizing tools that foster and establish collaborative relationships. Effective in problem solving and multi-tasking skills.

CORE COMPETENCIES

Six Sigma Green Belt Detail Oriented

Quality Control Change Management

Process Improvement Client & Customer Relations

Training & Development Public Speaking

Team Leadership & Management Strategic Planning

Highly Organized Strong Communication Skills

PROFESSIONAL EXPERIENCE

JOINT PROCESS COORDINATOR

American Red Cross Virtual Office 2017 – Present

Establish Joint Leadership teams & sub-committees consisting of Union & Management leadership within the SWARM & PACIFIC divisions in the U.S.

Facilitate monthly meetings that foster collaboration between the Union & Management

Provide feedback and coaching to members of the collaborative teams

Provide the teams tools that allows them to continue in the collaborative process

Oversee the implementation of collaborative labor-management process

Organize and develop process tools to support collaborative development

Confidently engage with Union and Management Leaders to pursue collaborative solutions to all team concerns

HOSPITAL SERVICES MANAGER/SUPERVISOR

American Red Cross Detroit, MI. 2008 – 2017

100% success rate meeting the required FDA Regulations for the Storage and Distribution team

Save costs & maximize product usage by accurately monitoring daily blood product inventory

Keep staff up-to date on critical education & training for heavily regulated environment

Coordinate daily operations/supervise staff while providing excellent problem solving, interpersonal and customer service skills

CALL CENTER SUPERVISOR

American Red Cross Detroit, MI. 2007 - 2008

Increased blood donor recruitment by 10% overall of goal

Measured and monitored donor satisfaction and response patterns; implemented process improvements where necessary

Successfully solved problems related to customer tele-recruitment and staff concerns

COMMAND CENTER ANALYST

IBM Detroit, MI. 2005 - 2007

IMPLEMENTATION MANAGER/CALL CENTER TRAINING MANAGER

AT&T Detroit, MI. 1987 - 2005

EDUCATION

M.B.A., Business Management, University of Phoenix, Southfield, MI – 2003

B.S., Business Administration, University of Detroit Mercy, Detroit, MI – 1998

COMPUTER SKILLS

Microsoft Office; Visio; Minitab; Micro Soft Office

AFFILIATIONS

National Safety Committee, American Red Cross

Alumni Association, University of Detroit

Gleaners Food Bank

Co-Chair Dance Mom, Step Off Dance Group

Volunteer - Detroit Eastside Raiders Cheer Team

Leader – Young Adult Group, St. John CME Church

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