Events Assistant Customer Service

Monique Martinez

OBJECTIVE

To build a career that offers challenge and growth with opportunities to enrich my knowledge and skills personally, and professionally.

EXPERIENCE

Alfred Angelo Bridal Bridal Consultant Henderson, NV - 11/2014- 05/2015

Provide top of the line professional customer experience to future brides and bridesmaids.

Meeting sales goals while tailoring to every client’s needs through effect listening and close attention to detail. Schedule and follow up appointments for bridal trials and bridal party fittings. Create a memorable experience for each individual client. Order and track clients merchandise ensuring availability for specific time frames.

Buffalo Wild Wings Host - Cashier - Takeout Specialist Henderson, NV - 05/2014- 03/2015 Deliver excellent customer service. Greet customers, keep track of customer orders and wait time. Cash handling with end of day cash balancing accuracy. Answer customer inquiries. Defuse customer complaints and dissatisfaction. Ensure customer orders are tracked and prepared in a timely manner. Multitask in high volume environment while providing support to teammates.

Vons Bookkeeper - Supervisor - Cashier Henderson, NV - 10/2011-04/2014

Bag customers merchandise and assist with loading their vehicles. Answer price inquires and maintain a clean environment for consumers. Process transactions correctly and ensure all cash transactions are true and correct. Handled store deposits, loans, and donations. Keep track of all cash counts for all cashiers. Manage store orders, office supplies and store documentation.

Responsible for cash orders and vault count. Process money orders, Western Union, bill pay, dry cleaning, refunds and exchanges. Responsible for incoming and outbound calls.

Kimery Events Assistant wedding Coordinator Santa Monica, CA-08/2011-02/2012

Assure execution of scheduled itineraries. Handled complex issues in a calm, quick, professional manner. In charge of scheduling food, cake tastings, venue walk through and dress appointments. Consulting with bride for additional wedding recommendations. Office tasks include answering phones and scheduling meetings. Keeping up to date with client portfolios and payments using Microsoft Excel and Outlook. Keep close communication with clients and vendors by phone and email. Work directly with third party vendors. Surpass client expectations by paying close attention to detail and providing a world class experience to high clientele.

EDUCATION

- Basic High School – Henderson, NV 89015 - Advanced Diploma - 3.5 GPA - Key Club/Community

Service

SKILLS

•Proficient in Microsoft Office - Excel /Outlook/Word/PowerPoint 60 WPM

•Strong interpersonal skills

•Resourceful meticulous attention to detail

•Time Management/Schedule Management

•Strong problem solver

•Dedicated team player

•7+ Customer Service Experience/Sales

REFERENCES

•Kimery Sherwood Manager 310-***-****

•Camille Yancy Colleague 702-***-****

•Brieona Jones Colleague 702-***-****

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