Sales Associate Customer Service

ADAMS JOY

Tel: +*** 810-***-**** Email: adwed5@r.postjobfree.com Lagos State, Nigeria.

PROFESSIONAL SUMMARY:

To enhance my knowledge in a dynamic organization, give substantial responsibility to new talent and where input as a team member can be made through logical reasoning that will contribute to the organization.

WORK HISTORY:

2018 – Present. L’OCCITANE EN PROVENCE NIGERIA / Beauty Advisor

2016 – 2018. ANGLE VILLA RESTAURANT / Floor Supervisor/Customer Relations Manager

2011 – 2013. QUALITY NURSERY AND PRIMARY SCHOOL / Nursery Teacher ACHIEVEMENT:

Disinfect equipment and clean work areas before and after procedures.

Evaluate clients’ skin condition and appearance.

Discuss available treatments and determine which products will improve clients’ skin quality.

Teach and advise clients on how to apply makeup and how to care for their skin.

Refer clients to another skincare specialist, such as a dermatologist, for serious skin problems

Monitored children and identified their physical, emotional, social and intellectual needs.

Counseled and mentored children to help them develop socially fit to develop socially.

Performed feeding, washing and changing

Kept an eye on development of children and maintained records and reports.

Ensured safety methods to minimize the injury.

Conducted regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained

Checked in on dining customers to enquire about food quality and service.

Monitored inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Reviewed customer surveys to develop and implement ways to improve customer service.

Resolved customer complaints in a professional manner

Developed new strategies for retaining customers through feedbacks.

Hit and exceeded department KPIs by 20% for 5 months in a row.

Completed beauty training that involved learning about company products.

Improved customer satisfaction by 12% in three months, according to in-store and online surveys.

SKILLS:

TRAINING CERTIFICATE:

2020. Google Skills for Africa.

2022. Digital Training Path

EDUCATION:

2005 – 2011. Senior Secondary Certificate Examination. Agbaduma Community Secondary.

1999- 2005. First School Leaving Certificate.

Quality Nursery and Primary School.

Communication skills.

Presentation skills.

Marketing skills.

Extensive knowledge of beauty

trends and skincare products.

Customer service and sales skills.

Sales and retail experience.

Negotiation Skills.

Leadership

Computer literate

Problem solving

Teamwork

Fast and wiling to learn

Flexible

Multitasking and effective time

management

Highly focused

Reliable

Teacher

Function under little or no supervision

Contact this candidate