Support Representative Draw Blood

Lisa Amanda Zapata

**** ****** ** #*** ***** Prairie, TX 75052

Phone: 817-***-****

Email: ************@*****.***

OBJECTIVE:

My objective is to be in a good working environment that has great opportunities to advance and gain further knowledge so that when a door opens, my experience will allow me to establish a great career. COMPUTER SKILLS:

35 Words wpm with no errors Microsoft Word

Power Point Billing

SKILLS:

Medical Terminology Accounting

Bookkeeping Customer service

EMPLOYMENT:

2008-Present Nurtur/Centene Corp

Program Coordinator

Clinical Assistant

Prepare and distribute outbound and incoming faxes. Locate and input participation information in member management system including eligibility information. Add referred members and new providers to member management system. Perform other tasks as deemed necessary by Clinical Operations Management.

Care Support Representative

Perform tele-assessments, schedule members for home visits and send reminder cards to members with an in home visit scheduled. Entered missing member information. Check member’s eligibility. Check verifications. Enter referrals in system. Back up for Clinical Assistants. Perform other duties as deemed necessary.

2008 The Cash Store

Store Manager

Processed loan applications and loans. Ensured all transactions were done accurately. Made sure all policies were being followed. Maintained customer records. Participated in marketing and collection activities. Provided excellent customer service.

2006-2008 Ranger American/ADT

Outside Sales Representative/ Team Lead

Sold security monitoring services to individuals. Meet with customers in a professional manner and explained security monitoring services. Provided presentations to homeowners about the benefits of a monitored security system. Recommended and designed security systems to meet customer’s needs. Scheduled customers for instillation of equipment and completed all necessary contractual paperwork. 2001- 2007 Big Lots

Office Coordinator

Customer Service Specialist:

Maintained and assisted with register operations. Served as initial contact for customer complaints. Provided front-end register and service desk direction including check, void, return, and credit card approval and associate break and lunch assignment. Oversaw cash control responsibilities including cash pickups and needs for change. Coordinated daily front-end maintenance including check stand cleanliness, bag replenishment and floor safety.

Office Coordinator:

Confirmed all register reconciliation and Daily Sales Report data. Research discreprencies. Completed daily sales report checklist. Completed bank deposit forms and assembled deposit funds. Input all store deliveries into computer system. Assisted with monthly ledger reconciliation report including inventory ledger, EDI's, BOL's, BPC's etc. Responsible for completion and processing of all inventory control functions and documents. Ensured price variance report was audited and buyer price changes were computed each week. Completed the processing and input of damages, defectives, and salvage. Submitted store reports to General and Regional Office as required and responded to help desk inquiries. Employee of the month for August 2002

Employee of the month for October 2003

2003 Medcomm Neighbor Hood Medical Care

Medical Assistant/Front Desk

Medical Assistant:

Took and recorded patient’s blood pressure, temperature, pulse, respiration and weight. Took and recorded medical histories. Assisted physician during examination. Collected and prepared lab specimens. Draw blood and give injections.

Front Office:

Answered phones and greeted patients. Processed patient medical records and scheduled appointments. Verified eligibility.

EDUCATION:

2002-2003 High Tech Institute

Diploma in Medical Assisting

2005-2010 Tarrant County College

Basic Curriculum

LANGUAGES:

Conversational Spanish

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