DENISE L MUELLER

St Louis Park, MN 952-***-**** adweak@r.postjobfree.com www.linkedin.com/in/DeniseLMueller

BUSINESS SYSTEMS CONSULTANT

Business Analyst Application Conversion / Migration / Implementation Specialist Quality Assurance

Accomplished and solution-oriented IT professional and business management analyst with extensive experience in all areas of Human Capital Management (HCM), primarily Payroll and Benefits, utilizing several different Human Resource Management Systems. Known for leading the implementation of solutions for HCM, internal business partners, and external vendors which automate processes, expand capabilities, optimize efficiencies, and achieve cost savings. Highly skilled in cultivating strong, trusted business relationships and working to strict timelines with excellent attention to detail and communication skills while providing exceptional customer support.

AREAS OF EXPERTISE

Customer Focus and Service

Requirements Elicitation

Documentation/Process Flow

Internal/External Integrations

Quality Assurance Testing

Application/Data Conversions

Install Planning/Coordination

Research & Analysis

System Upgrades/Releases

Triage & Issue Resolution

Results/Solution Oriented

Data Accuracy/Integrity

Procedures & Training

Strong Partnerships

Project Management

TECHNICAL SUMMARY

Business Application Systems: Ultimate Ultipro Oracle Fusion Cloud HCM ERP Oracle Absence Management Oracle Taleo Applicant Tracking ADP ACA Infor/Lawson, ESS, MSS, Process Flow Ceridian Payroll Mainframe, Source550/SourceLink and Orchestrator Encore Spectrum HR/2000 Rbase ServiceNow

Skills: Intermediate proficiency with MS Word, Excel, PowerPoint, Visio, Outlook, Teams Sharepoint Agile Project Management ALM Testing SFTP Basic proficiency with MS Project, Access Crystal Reporting

EXPERIENCE

TCF FINANCIAL CORPORATION, Plymouth, MN February 1985 – November 2020

Performed the functional and technical planning, management, requirements elicitation, functional design, documentation, development, testing, change requests, implementation, maintenance and support of reports, integrations, application customizations and processes, many that were large, complex, or had immovable deadlines. These crossed multiple applications and organizations primarily for HR, external vendors, internal customers, managers, employees and applicants, utilizing the Agile, System Development Life Cycle (SDLC), and TCF’s Project Management Office methodologies to produce required deliverables in the Ultipro, Oracle, Lawson, and Ceridian Source550/Encore/ SourceLink payroll systems, while working with and maintaining communication with all affected parties.

Sr Business Analyst January 2017 – November 2020

Spearheaded the Lawson to Oracle data conversion with a 99% load success rate.

Mapped and tested the 40+ integrations for the Oracle to Ultipro merger conversion with 99% end-user satisfaction rate.

Ensured the Service Level Agreement (SLA) was met and/or exceeded by providing prompt triage and resolution to production incidents (via TCF Help Desk) of applications, reports, and integrations. Assisted in writing Knowledge Base articles.

Partnered heavily with the File Transfers team, internal business partners and external vendors to ensure successful SFTP setup, connection and transmission for all new and existing integrations.

Coordinated, identified, and managed integration impacts during Oracle outages due to releases/upgrades and communicated to impacted end-users appropriately.

DENISE L MUELLER

St Louis Park, MN 952-***-**** adweak@r.postjobfree.com www.linkedin.com/in/DeniseLMueller Page Two

Business Systems Consultant II September 2011 – December 2016

Utilized and customized the Lawson MSS on-line forms and processes to automate employee changes which standardized processing procedures between decentralized HR teams.

Created detailed installation calendars and task lists of critical path processes and installations leading to go-live for several recurring implementations including one with 12 separate installations.

Coordinated the Lawson and Source550 data refreshes, obfuscation, and patch management process, in addition to testing environment/application upgrades/releases.

Reduced creation time by 75% for future projects by creating a ‘Golden Set’ repeatable UAT Batch Test Plan.

Acted as liaison for Ceridian’s Payroll mainframe, software applications, processes, and integrations.

Business Systems Consultant I February 2004 – August 2011

Managed the full scope of projects by writing Project Charters, Status Reports, Change Requests and meeting minutes; facilitated Status Meetings and Steering Committee Meetings; built Project Plans and schedules.

Maintained dual roles during simultaneous projects (up to four at one time) as Project Manager and Business Analyst and successfully met multiple project deliverables on-time.

Utilized the Lawson ESS to automate paper pay stubs which reduced costs instantly and pleased employees as shown by an immediate, high volume of opt-out (of paper pay stubs) responses.

Developed a complex LTD opt-out process that allowed employees a waiting period of 6-weeks from eligibility date; if employee did not opt-out, this ensured the employee deduction would be passed to Ceridian.

Created, coordinated, and executed thorough unit testing scripts and comprehensive UAT plans (up to six cycles) to ensure high quality deliverables; facilitated daily team calls; promptly logged, maintained, and triaged the Test Problem Log.

Recognized and designed/developed an open enrollment auditing mechanism which ensured that the Lawson, Source550 and Ceridian mainframe systems were all in sync with regards to new year deductions.

Designed a system process to assist Benefit team members to easily access legacy retirement data; this eliminated the need for IT involvement of retrieving the data and providing efficiencies for Benefits.

Supported and trained the HRIS Coordinator with new/updated process flows, job streams, and HRIS Operations Procedures; provided backup, on-going guidance, and triage support.

EDUCATION

Certification, Accounting / Office Occupations, Hennepin Technical Centers, Eden Prairie, MN

PROFESSIONAL DEVELOPMENT TRAINING

Centers of Excellence (COE) Training

Business Analyst Community of Practice (BACoP)

TCF’s Hack-A-Thons

Taleo TCC Integration Training

ALM Training: Test Case Writing

IT Project Management Office Training

Agile Methodologies Workshops

Agile Manager (AGM) Tool Training

Oracle Cloud 101 Training Sessions

Lawson/IHRIM Conference Facilitator/Presenter

PROFESSIONAL AFFILIATIONS

BACoP Core Member Oracle Users Group, Midwest Lawson Users Group, Rbase Users Group Toastmasters Club: TCF Thriftbuilders Charter

HONORS AND AWARDS

Received multiple ‘On the Spot Awards’ and was a one-time monthly award winner

Earned an ‘Exceeding Expectations’ rating 4 times on Performance Appraisals

Awarded several ‘Certificates of Achievement’ from HR management

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