TERRA N. JOHNSON

* *********** **, *******, ** **666

757-***-****

Email: adweaf@r.postjobfree.com

Work Experience

Constituent Services Representative/Outreach Coordinator/Service Academy Nominations Coordinator, 03/2019 to 01/2023- 40+ hrs/wk United States House of Representatives- Virginia Beach, VA Duties:

District representative and military liaison for U.S. Congresswoman’s area of responsibility including independently researched casework, legislation, bills, policies, and Congressional hearings and applied knowledge to congressional inquiries. Met with constituents, and served as the primary liaison with various district, local, and federal agencies to include but not limited to U.S. Postal Service, Social Security Administration, U.S. Citizenship and Immigration Services, Department of State, Internal Revenue Service, branches of the Armed Forces, and U.S. Department of the Treasury. Prepared 1000+ Congressional case inquiry correspondence to numerous federal agencies and congressional representatives. Assisted with Congressional visits to military installations and community events. Planned and organized Service Academy Information Days providing information on expectations and day-to-day activities of Military Service Academies; coordinated speakers for the event. Generated Excel spreadsheets, documents, and presentations for Service Academy meetings and events. Managed and trained a total of 36 Service Academy Nominations Board members on selection processes. Prepared 100+ nominations packages for board to review and select candidates. Coordinated interviews between board and candidates. Prepared reports for Congresswoman to review and advised final decisions of nominations process.

Social Insurance Claims Specialist, 09/2018 to 01/2019 – 40 hrs/wk Social Security Administration- Newport News, VA

Duties:

Conducted interviews with the public to acquire, explicate, and corroborate information about initial and continued eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. Spoke with beneficiaries about their rights under the Social Security laws, gathered facts and evidence to establish eligibility for benefits, made critical decisions to determine the amount of benefits paid to individuals, and used state-of-the-art computer technology to access and update information about claims. Resolved discrepancies, clarified issues, and made final decisions for initial and post entitlement for benefits and payments; adjudicated and authorized entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Training Plans Analyst (Intern), 01/2018 to 07/2018 – 40 hrs/wk The Department of Veterans Affairs Non-Paid Work Experience (NPWE) US Training and Doctrine Command, Ft Eustis, VA

Duties:

Assisted with the activities involved in the management of Systems Division in support of the Training Operations Management Activity (TOMA). Primarily supported the project lead for the Institutional Training Mission Management Tool (ITMMT), a module of the Army Training Requirements and Resources System. Granted personnel role access in ITMMT. Coordinated with various groups and subject matter experts to determine key requirements for the development of ITMMT. Created and refined an online survey for 800+ ITMMT system users to track accomplishments, issues, recommended improvements, and future development. Gathered and summarized information from meetings, documents, and files. Assisted the project lead with the Arizona State University (ASU) Decision Theater initiative. Scheduled Video Teleconferences with Centers of Excellence, coordinated conference calls, scheduled meetings, and generated weekly status report. Provided administrative, clerical, and planning support to supervisor. Prepared a wide variety of recurring and non-recurring correspondence, reports and other documents to include PowerPoint presentations. Prepared TRADOC staff documents, and executive level correspondence in accordance with regulations and policies in the appropriate format. Established, updated, and maintained various types of office records. Medical Scheduler, 11/2015 to 06/2016 – 40 hrs/wk

Colonial Healthcare – Sumter, SC

Duties:

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms. Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations. Answered telephones and directed calls to appropriate staff. Communicated effectively written and orally with physicians, patients, nursing units and ancillary departments regarding scheduling procedures, preps and coordination test (i.e. assembled patient charts and collected patient records). Maintained privacy in accordance with HIPAA when dealing with personal health information. Demonstrated professionalism when dealing with medical staff, patients, and vendors. Created solutions for unsatisfied customers.

Unit Deployment Manager, 10/2012 to 02/2015 – 40+ hrs/wk US Air Force – Shaw Air Force Base, SC/ Langley Air Force Base, VA Duties:

Planned, organized, prioritized, coordinated, administered and controlled the deployment of unit personnel and cargo. Developed and reviewed mobility plans for deployment of cargo and personnel to meet Unit Type Code taskings. Compiled monthly Status of Resources and Training Systems data for distribution to unit. Scanned manifest records into databases for Logistics Readiness Support Group

(LRS) use. Functioned as travel subject matter expert; provided training and expertise to personnel regarding company travel process and travel system. Maintained, reviewed, and updated personnel deployment records and tracked availability status of 373 personnel. As Travel Manager; managed and tracked in excess of $500,000 in annual government-approved travel and training. In-processed new employees; provided orientation, client-related and company-related training,. Flawlessly performed duties related to ensuring all appropriate documentation was audited, screened, updated and filed. Education

Certification: (Actively Pursuing) Project Management, 12/2020 e-Cornell University- Ithaca, NY

Certification: Human Resource Management, 05/2018

e-Cornell University- Ithaca, NY

Bachelor of Arts: Organizational Management, 08/2017, GPA 3.3 Ashford University Online Center - Clinton, IA

Associate of Arts: Aircraft Armament Systems Technology, 04/2014 Community College of the Air Force- Montgomery, AL