Deborah Praise

Virtual Administrative Assistant Customer Support Specialist.

Ibeju-Lekki, Nigeria. 105101.

(234) 907*******

adwe9z@r.postjobfree.com

https://www.linkedin.com/in/deborah

-praise-b565631

SUMMARY

As a resourceful and experienced Virtual Administrative Assistant, I bring exceptional expertise in customer service, data entry, travel coordination, and file management. I excel as a detail-oriented team player, wielding strong organizational skills to handle multiple projects simultaneously with remarkable accuracy. I proactively cultivate key client relationships to drive multiple campaigns across diverse industries. My superb people skills, adept administrative support, and excellent data management empower me to deliver impactful results.

EXPERIENCE

Hec Recruit.com, Nigeria — Personal Assistant to Manager Jan 2023- Present.

● Successfully ensured the proper organization and storage of personal and professional documents in accordance with employer directives, while working remotely.

● Revamped recruitment strategy by migrating from traditional job boards to a niche platform; achieved 40% increase in qualified applications and reduced time-to-hire by 2 weeks.

● Collaborate with hiring managers to understand job requirements and expectations to determine the most qualified candidates

● Established robust connections with both internal and external candidates, facilitating exceptional hiring experiences. Chosen International School Lekki, Nigeria —Virtual Administrative Assistant to Head of School.

Sept 2022- Feb 2023.

● Efficiently updated paperwork, maintained records, and accurately recorded information to manage electronic and paper filing systems with precision.

● Contributed to the recruitment process by skillfully preparing interview assessments and online test forms.

EDUCATION

Yaba College Of Technology, Yaba

Lagos. —Associate Degree.

0ctober 2014 - November 2019

Higher National Diploma, Computer

Engineering

● 3.49, Upper Credit Division.

CERTIFICATION/TRAINING

Coursera Certificate of completion:

Foundation in Data Analytics by

Google.(2023)

Alison Certification in Introduction to

the Learning Process for Teachers and

Trainers (2022).

ALX Virtual Assistant Program (2022)

Jobberman Soft Skills Training

Certification (2021)

Sololearn Diploma In HTML

programming fundamentals (2020)

FJWASA Certification in Content

Writing, Freelancing and public

speaking (2020).

VOLUNTEER EXPERIENCE

Global Impact Initiatives (Non-profit

charity organization) –

Partner

● Effectively executed social media marketing campaigns and content curation initiatives on the school's social media platform thereby leading to 20% increase of students within a term.

● Actively engaged in virtual meetings, workshops, and seminars to collect precise information, facilitating the development of impactful strategic action plans.

Caleb British International School, Lagos — Assistant Class Teacher National Youth Service.

September 2021- July 2022.

● Teamed up with the class teacher to implement lesson plans and learning activities aligned with the school's curriculum, goals, and objectives.

● Crafted engaging instructional materials and eye-catching content using Microsoft tools to elevate the learning experience.

● Evaluated assignments and tests, delivering constructive feedback to students based on their results.

● Supervised students during recess to ensure safety and security. Chosen International School Ikotun,Lagos - Administrative Assistant/Front Desk Receptionist

Jan 2021- August 2021

● Improved organizational efficiency by ensuring the Head of Schools’ schedule was streamlined, tasks prioritized, workload properly managed and supported decision-making process.

● Enhanced good communication as a liaison between the Head of school and parents, staff members, students etc. by ensuring timely dissemination of information.

● Skillfully managed financial records, including invoices, cash books, and statutory records, ensuring accurate and up-to-date records for business reporting and compliance purposes.

● Created a positive and welcoming impression of the school as the first point of contact for visitors, parents and students.

● Retained orderliness and safety by monitoring entrance and exit into the school building.

● Exercised outstanding customer retention skills to maintain positive relationships with parents, attentively listening to their concerns, and providing practical solutions or referring them to the Head of School as needed.

Jumia Ng, Lagos -Customer Service Agent

October 2020 - Dec 2020

● Received 97% satisfaction rating from customers after completed phone calls by relating to customers with a positive attitude. May 2020- PRESENT

Claudicles technologies - STEM for

kids empowerment – Volunteer

Coach and Instructor.

July 2018

SKILLS

Critical thinking.

Empathy.

Good Problem Solving Skills.

Effective communication.

Active listening skill.

Attention to Details.

Team work.

Highly Proficient in Computer

applications; (HTML, MS:

Word, PowerPoint,

Spreadsheets, BigQuery and

Google Suite).

Personalized customer service.

Scheduling and calendar

management.

Interest: Computing, Education,

Youth Transition, Motivational

speaking and research.

LANGUAGES

English, Yoruba.

● Documented customer interactions in Salesforce to track requests, problems, and solutions provided.

● Promptly processed customer service orders to boost customer satisfaction.

● Empathetically listened to customer complaints, offering solutions or directing them to the appropriate channels for resolution.

● Aided customers in tracking delayed orders.

Zeta Web NG, Lagos -Customer Retention Agent

February 2020 - April 2020

● Utilized company CRM software to access customer databases and meticulously document interactions and transactions.

● Designed engaging product demonstrations and presentations to captivate customers, promote products and recover lost customers.

● Proactively followed up with customers to ensure issue resolution and prevent long disconnections from the system, delivering exceptional customer service.

● Monitored team productivity, recorded customer interactions, and provided feedback to team leads, boosting efficiency and performance.

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