Manager

HELEN M. BURGOYNE, CDP,CHHA

** ******** **

Marshfield,Ma 02050

Daytime Phone: 617-***-**** Email: adwe9d@r.postjobfree.com HIGHLIGHTS AND CORE STRENGTHS:

• Certified Dementia Practitioner expires 3/2024

• Recruitment and Community Outreach

• Certified Home Health Aide

• Lead Resident Assistant in Assisted Living and Memory Care Community

• Owner of Seaside Gourmet - 8 years

• Computer/Software experience - Microsoft Office products including Teams, Word, Excel, HCHB, Mac, Better Impact

PROFESSIONAL EXPERIENCE

Amedisys company

MA Corporate Regional Hospice Volunteer Coordinator — 8/28/22 to present Manage Hospice Volunteer Program within assigned group of care centers. Consults with care center leaders to as- sess current patient needs to build and implement care center specific volunteers programs. Identify volunteer ser- vices within the local community to meet the needs of the community, patients and families. Evaluate the volunteer program on an ongoing basis to determines changes needed and update volunteer opportunities for volunteers. Leads all volunteer people management including recruitment, interviewing, selecting a diverse group of volunteers to meet the ever changing needs of the patients and caregivers. Arrange for the assignment of volunteers and of volunteer volunteer support to patients/caregivers based on plan of care. Update plan of care, process volunteer requests for services, enter IDG notes. Compliance of volunteer files to ensure volunteer documents are updated within the state and federal requirements for hospice regulations. Perform other duties as needed. Beacon Hospice an Amedisys company

Volunteer Coordinator- Plymouth Ma - 9/18 to 8/28/22 Manage all facets of the volunteer department.

• Building a cohesive volunteer department to make the Recruit, Interview, train all volunteers.

• Onboarding Volunteers, Covid vaccination tracking

• Hosting training/educational classes for new volunteers and existing volunteers.

• Network with senior centers and Council on Aging.

• Creative and innovative with ideas regarding trends in hospice for patients.

• Assist with We Honor Veteran Programs including Flag day, Veteran Day ceremonies, Veteran Coffee Cafe’s and more.

• Make patient visits up to the end of life.

• Write plan of cares and update POCs as needed

• Assist with community outreach for the care center.

• Manager the care center Facebook page.

• Work on Home Care Home Base (HCHB)

• Answer office phones and manage calls

• Attend IDG meetings, Board Meetings and BDOps, via in-person or on Microsoft Teams Village of Proprietors Green: Marshfield, MA 9/13 to 9/18 Lead Resident Assistant Memory Care

Summary: Started as a Resident Assistant and promoted to Lead Resident Assistant in Memory Care

• Building a teamwork environment among the RA’s staff.

• Ability to problem solve, accept direction and supervision of others.

• Work with ill, disabled, and elderly residents.

• Supervises, assists with and carries out activities of daily living with residents.

• Train new staff members, new hire orientation training and coordinator of Code E (Elopements drill).

• Assist with maintaining cleanliness and orderliness of residents apartments.

• Documentation of residents care and observations, carry out technical aspects on nursing care.

• Works in dining room, assist with nourishment, contributes to the psychological, social and spiritual needs of the residents.

• Assists with SAMM.

• Respond to medical emergencies, recommends equipment and supplies needed for Memory Care.

• Assists with training, serves as a role model and provides mentoring and oversight of other RA’s.

• Inspects and maintains Resident Assistants documentation daily, weekly & monthly.

• Assist with overall administrative tasks as assigned by the MC Director.

• Prepare resident assistant staff schedule and assist with coverage of the open shifts.

• Assist the activity department with activities for residents. Charm Medical — Administrative Business Manager. 7/15 to 3/17 Perform administrative duties and established a formal Human Resources Department. Handbook and policy review OSHA compliance and occupational health tracking and management. Office supply management and establish- ment of departmental budget. Assist with Compliance Issues that relate to HR and the company. Filing and generat- ing various tracking reports for the facility including monthly vehicle log tracking, monthly fire extinguisher inspection and tracking for 3 locations. Provide information and assistance to all employees within the company. Payroll pro- cessing on Paylocity software system.

Owner - Helen’s Seaside Gourmet, LLC 9/09 to 3/17

Part-time seasonal Home Food Delivery Service, featuring center of the plate items i.e. beef, chicken, seafood, etc.- Coordinate delivery schedules, distribution of sales flyers, communicate sale and new items available to purchase. Tracking re-order dates, recruiting new customers and servicing. Track all orders on a weekly and monthly basis. Re- spond to customer’s inquiries regarding new products they may want to purchase. Educate/Train customers on the products they purchase and the best way to prepare the product for home consumption. Design customers Cakes and create various desserts. Maintain and organize customer’s files and payment history (credit card information). Banking, Marketing, Networking, Sales, Servicing, Management, Menu Design, Email communication and answering the phone calls. Reconcile product inventory and ensuring quality of products. EDUCATIONAL EXPERIENCE

UMass - Mount Ida Campus B.A. Liberal Arts

Mitchell College, New London, CT A.S. Business Management Cape Cod Community College Certification

Tri-Level Nursing Assistant Program/Home Health Aide

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