Time Delivery Scrum Master

Bobby C. Moore

San Antonio, TX ***** 904-***-**** adwe6i@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

executive coaching risk management Stakeholder Engagement Strategic Workforce Planning Program Management Succession Planning Change Management – Prosci Certified Scrum

SECURITY CLEARANCE: SECRET

Retired Military Veteran, and member of the Delta Mu Delta Honor Society, with over 20 years of proven experience in the United States Air Force

Proven ability to lead and develop dynamic teams in very fast-paced environments at multiple levels of management and achieved lasting results through innovative initiatives and high-level Change and Program Management Leadership.

Experienced senior leader with the ability to guide, partner with and support C-Level Executives and other Senior Leaders, while also engaging cross-functional business units in planning and executing complex project and change strategies that align with the organization’s strategy and vision.

Adept at developing customized people strategies needed to drive the adoption of new capabilities and process optimization initiatives in both the public and private sector.

PROFESSIONAL EXPERIENCE

Ernst & Young, San Antonio, Tx March 2021 - Present

Sr. Organizational Change Lead (Strategy and Transformation)

Led six member OCM in developing process to simultaneously track change management progress for 11 cross functional teams/20 global projects in various departments (IT, Finance, HR, Property, etc.) throughout the organization.

Established enterprise-wide change management, for organizational redesign of Head Quarters department of the Army financial audit policy impacting 40 organizations, over 400K personnel and over $300B in assets.

Leveraged ADKAR (Prosci CM) model and Project Management principles to develop a program management tool that measured change effectiveness and risk for 20 Army projects. Enabled leadership to maintain a complete insight of all changes, identify and mitigate risks, and collaboration between project teams and impacted stakeholders.

Critical partner (as Change Manager/Operations Strategist) to project teams and business leaders, by using developing (templates, tools, best practices and other change resources) to translate change strategy (people, processes and technology) to adoption and ultimate utilization.

Installed change management feedback mechanisms to promote continuous engagement and collaboration between project teams and impacted stakeholders throughout the project and after its completion.

Collaborated as critical partner with project team and business leads by transforming change strategies into sustainable change management plans that enhance organizational effectiveness.

Developed Sponsorship Engagement tools using PROCI to guide program leadership’s effort to reinforce its culture of transparency with internal and external stakeholders.

Coordinated with strategic stakeholders to develop a comprehensive analysis of 4 projects, increased efficiency by 30% in 3 Army business areas

Conducted 10 training secession to 60 members on the principles of ADKAR and how to strategically engage difficult, but key stakeholders.

Sage Consulting, San Antonio, TX October 2018 – 2021

Founder, CEO/Organizational Development Consultant

Senior Military Manager & Global Relationship Development Leader-SME, 23 years of leading project initiatives and change management within the defense, finance, and global supply chain sectors. Conducted comprehensive assessment on supply chain function for global trade company, identified and mitigated 15 critical risks to strategic operations, increased productions by 40%

Experience facilitating Change Management best practices including stakeholder engagement, strategic communications, training, and organizational readiness for USAID, Exim Bank, and other public and private sector clients.

Provided Executive coaching on strategic workforce planning to scale up logistics (shipping and receiving) in West Africa. Increased trade lines to support the shipment of commodities such as sugar, rice, and textile

Manage integration new of business processes leading to an expanded global trade platform by implementing change management principles, resulting in $95M in savings and 40 US jobs

Perform analysis of all jobs within the operations department, coached HR in rewriting key job descriptions to recruit, maintain, and retain strategic positions needed for organizational success.

Provide analysis of businesses processes and strategy to better understand the environment, coordinated with Executive leadership to develop workforce contingency plan to adjust to reduction for workforce due to industry governmental and environmental changes

Conducted opportunity analysis that assesses gaps in human capital, financial performance, and academic business unit policies and procedures for public and private sector clients

Andrews Air Force Base, Maryland September 2015– April 2018

Chief of Medical Operations/Executive Human Resource Officer

Served as Executive Human Resource Manager for 1200 members, implemented Workforce Succession Planning strategy (Job Rotation) for 5 departments. Drastically increased moral and enhanced organizational capability by 30%

Successfully and efficiently executed final phase of five-year transition of one of Air Force largest Medical Centers, relocated 5 departments geographically separated (90 personnel/$15M resources) with zero impact on operational efficiency (customer care and hours of operation) through completion

Designed reduction in force strategy for 25% manning loss; developed cost benefits analysis to support predicted impacted areas; implemented 3 months job rotation training for 60 employees/acquired $100K dispensing technology; increased unit’s work capability and offset workload by 40%

Developed an organizational onboarding plan for 13 divisions to ensure new arrivals were paired with key sponsors, educated on culture, job expectations, and sense of community.

Implemented IT and business change management initiatives, workshops, and trainings, to support IT Project transition of 5 departments from 3 Legacy healthcare systems to modern medical systems.

Improved supply chain management process, reducing the occurrence of leaked retail cost, resulting in $469K in savings, a 37% increase in customer retention (exceeded Air Force Medical Health Service target) and a Top 5 ranking among the 63 world-wide Military Training Facilities (MTF)

Developed contingency plan for Air Force Emergency Preparedness Program of Washing DC; identified and corrected medication ordering process resulting in an 30% improvement in mission readiness

Applied various change management and continuous improvement (Six Sigma) concepts to enhance the efficiency of the Strategic Source program, resulting in the identification and substitution of 189 high-cost pharmaceuticals with high-quality generic alternatives, resulting in $740K in savings

Improved pharmacy workflow by aligning staff with resources and implementing effective customer care processes; reducing patient wait time by 90% (Recognized by Air Force Medical Operation Agency as a best practice)

Oversaw Human Resource Allocation program; analyzed organization’s rising demand balanced section workload with 3 Full Time Employees/$620K--enabled safe/effective treatment for 445K beneficiaries

The Pentagon, Washington, D.C. February 2013 – September 2015

Medical Department Chief

Coordinated with Public Health department to revise Pentagon Flight Medicine Center’s Travel Medication program; increased operational readiness by 40%/0 delays for 31 Secretary of Defense and Chairmen Joint Chief of Staff missions (Formally recognized by Director of National Intelligence for implementing this best practice.

Managed $660K Cost Center budget and operations to support Secretary of Defense, Chairman of Joint Chiefs of Staff and Service Chiefs, in accordance with international travel itineraries, resulting in the processing, verification and dispensing of 14K prescriptions needed for international travel pharmacy with 100% efficiency rating)

Regional Functional Manager; designed, planned, organized, and directed training programs for 4 hospitals and provided policy guidance and workforce strategic planning

Served as Sr. Change Management Manager, Project Manager and Team Lead responsible for all projects, operations, training planning, development, and deployment activities for a finance, and CRM system transformation impacting over 200+ employees

Redesigned and improved the efficiency of pharmacy workflow by reducing a 14-step process to 8 steps; resulting in a 25-hour reduction in work hours each week and a 30% reduction in patient wait times

Streamlined medical supply chain management system for Pentagon Clinic; modernized logistics process, resulted in a 60% decrease in med ordering time, boosted next day delivery by 50% and $80K in annual savings

Coordinated and collaborated with public health leaders to modify Pentagon Flight Medicine Center’s Travel Medication Program and increased operational readiness by 40% (Formerly recognized by Director of National Intelligence for implementing this best practice.)

Andrews Air Force Base February 2012 – February 2013

Chief Operations Manager/Program Manager

Managed $6.2M budget for four programs (17 staff members) responsible for the on-time delivery of medications to over 550,000 customers

Developed financial plans, prepared cost estimates, monitored resource utilization, allocated program funding to ensure continuity of health services administration, personnel, and operational management.

Redesigned all satellite pharmacy operations using Lean Six Sigma principles to analyze process, identify root causes and create efficient business solutions needed to develop a more streamlined staffing and scheduling model: resulting in reduced wait time and improved customer service interactions

Revised Pharmacy check-in process; used Lean Methodology to eliminate nonvalue-added steps; saved 250 hours--patient wait dropped from 3 hours to 30 minutes

EDUCATION

Webster University, MO

Master of Art, Mgmt & Leadership: Concentration, Organizational Development

Trident University,

Bachelor of Science, Leadership, Concentration: Interdisciplinary Studies

CERTIFICATIONS & TRAININGS

PROSCI

Certified Change Practitioner

Scrum Alliance

Certified Scrum Master

Management and Strategy Institute

Lean Six Sigma Black Belt

Professional Managers Certification

PMC), USAF, CCAF

AWARDS

Squadron Team of the Year Wing Team of the Quarter Air Force Achievement Medal Air Force Commendation Medal National Defense Service Medal Meritorious Service Medal Air Force Outstanding Unit Award Air Force Organizational Excellence Award

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