DIEGO B CORDOVA

adwe5w@r.postjobfree.com

Miami,FL *3196

407-***-****

OBJECTIVE: Obtaining a position where I can provide my Professional Customer Service skills to achieve positive results for the company.

BILINGUAL LANGUAGE: Spanish, English

PROFILE:

Combined experience of 16 years

Professional Customer Service and Hospitality

Excellent bilingual written and oral communication skills Quick thinker to solve problems and adapt to unexpected situations Team builder trained with the ability to obtain effective relationships with the public Calm and focused in fast paced environments

Open minded work ethic to interact with people from diverse backgrounds. EMPLOYMENT HISTORY:

Journey & Associates Inc 08/2021 – Present

NW 42nd Ave Suite 428, Miami, FL 33126

Ph. 855-***-****

MB STATION Luxury Apartments

Front Desk Clerk

Assisting Management’s office with phone calls redirecting to the appropriate department. Security cameras, safety moving process for residents. Office platforms: Microsoft10 Word, Excel

Daily package inventory.

Greeting and assisting residents with concerns, reservations for common areas. Communicating messages to Management.

Quadro Luxury Apartments 12//2020 – 07/2021

Front Desk Clerk

3900 Biscayne Blvd, Miami, FL 33137

Ph.786-***-**** First Service

Plexos Group, LLC 05/2020 - 11/2020

1800 City Farm Dr, Baton Rouge, Louisiana 70806 (Temporary contract ) Ph.727-***-**** / 225-***-****

Lead Supervisor Call Center

Department of Employment Opportunity (DEO) Florida Managing attendance, monitoring calls, authorizations, and protocols of information for representatives and claimants.

Managing Remote systems, Excel reports.

-Pandemic Recession-

Ascendo 02/2020 - 03/2020

2 Alhambra Plaza, Coral Gables, FL 33134 (covid-19 layoff) Ph.305-***-****

Front Desk

PanAm International Flying Academy

Assisting clients: Pilots-instructors and trainees in their registration procedures,TSA application and information about their sessions

Ensuring all logistics items related to the scheduled courses are in place and ready for training Answering phone calls and constant communication with specific departments in the facility Reconciliation reports generated daily.

Sanitas Inc 10/2019 - 01/2020

7135 sw 117th Ave Miami, FL

Ph.305-***-****

PRC (Patient Registration Clerk)

Greet walk-in clients, answering questions and phone calls related to patients’ procedures Managing sensitive and confidential documents

Submitting patient records to Doctors in multiple hospitals via fax, e-mail Taking payments through patient’s insurance account. Loyal Source Government Services 05/2019 - 10/2019 12612 Challenger Parkway # 365 Orlando, FL 32826 Gov. Contract Ph.407-***-****

Contractor Youth Care worker - Homestead SW Miami

Assisting Kids UACs’ in classrooms activities as support for Teachers, Team Leads and Supervisors.

Encouraging to maintain constant order and respect. Patrolling and guiding minors to diverse areas inside the shelter such as: dining room, recreational, medical, bathroom, dorms; keeping all activities accurate and documented.

Interpreter

English Spanish Legal and Medical (consecutive, sight and simultaneous) interpretation. In and Out patients Doctors’ appointments at Hospitals and Clinics DMV area. Educational Parents appointments with Teachers at Schools DMV area. Federal Buildings DC, Maryland, Virginia and Florida.

-LIS Inc. Legal Interpreting Services Contractor 10//2017 - 11//2017 81 Willoughby St, NY, 11201

Ph. 718-***-****

FEMA /Hurricane Irma project Key West,FL

-Liberty Language Services 02/2014 - 10/2017

1604 Spring Hill Rd Vienna, VA 22182

Ph.1-888-***-****

Front Desk

Hotels Am & Pm Clerk:

Answering phone calls, arranging reservations with travel agencies Checking in and out guests trough hotel software

Monitoring guest for housekeeping and maintenance requests. Balancing reports, cash-register and safe box on a daily basis.

-Herly Agency Red Roof and EconoLoge 05/2017 - 10/2017 390 N Orange Ave, #1600 Orlando, FL 32801

Ph.407-***-****

-Comfort Inn / Quality Inn 11/2012 - 04/2014

1587 Spring Hill RD, Vienna VA 22182

Ph.703-***-****

InterSolutions Inc 09/2010 - 09/2012

Washington, DC

Ph. 1-888-***-**** / 202-***-****

Concierge/Front Desk

Assisting patrons Luxury apartments, and Office Buildings in clerical duties. Word, Excel, Yardi, Rent Roll, eSite, Outlook.

Answering phone calls, taking messages; arranging transportation for Tenants. Receiving and organizing Tenant’s packages and mail. Monitoring guests for housekeeping and maintenance requests. At&T Telac Worldwide 11/2006 - 10/2010

1820 N. Fort Myer Drive, 4 th Floor, Arlington, VA 22209 Ph.571-***-****

Sales Customer Service Representative

Answering telephone calls. Determining eligibility by comparing client information to requirements

Solving coverage/service problems; managing solutions through computer systems. Preparing daily reports and up sealing company products. EDUCATION:

Liberty Language Services (February, 2015)

1604 Spring Hill Rd Suite #262 Vienna, VA 22182

Medical Interpreting training Certification English -Spanish Inter Solutions Inc (October, 2010)

1418 Pennsylvania Ave Washington DC 20003

Property Management Assistant Certification

Northern Virginia Community College (2004)

3001 North Beauregard St. Alexandria, VA 22311

Business Administration Classes

Italy High School, (1992-1998)

Quito-Ecuador

High School Diploma Accounting / Jr. Computer Programmer PROFFESIONAL REFERENCES:

Peter Godoy : Coldwell Banker Realty

Miami,FL954-***-****

Grace Toapanta: Legal U.S Services

Broward, FL 561-***-****

Carlos Rivera Tax Accountant

Arlington, VA 703-***-****

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