Administration Specialist
Resume:
JEANINE SHIPUSHU
CONTACT
P.O Box *****, Windhoek
Mobile: +264-**-*******
adwe52@r.postjobfree.com
SKILLS
Communication Skills
High level of ethics & integrity
Microsoft Proficient
Administrative Support Specialist
Teamwork & Collaboration
Multitasking and Organization
Remote Conferencing & Working
Planning and organizing
Attention to detail
Policy Interpretation
Social Media Marketing
Creativity
TRAINING
Job Description Writing
Professional Business Writing
Emotional Intelligence
Microsoft Excel
Senior Secretary Development
Programme
Leadership Development
Programme
Skills for Executive Secretaries &
Personal Assistants
Basic Bookkeeping up to Trial
Balance
PROFESSIONAL SUMMARY
Detail-oriented Human Resources graduate with a practical approach to problem-solving and a drive to see things through to completion. Dedicated Personal Assistant offering 8 years of experience in administrative support to company Executives across multiple sectors and 3 years of experience partnering with HR Business Partners to build employee-centric cultures promoting positive morale and optimizing productivity. A self-starter who demonstrates strong business acumen and possesses an entrepreneurial spirit with an interest in Administration and Digital Marketing.
EDUCATION
July 2021
Diploma: Human Resources Management
Business Management Training College, Gauteng, South Africa November 2010
Namibia Senior Secondary Certificate
Academia Secondary School, Windhoek, Namibia
WORK HISTORY
July 2021 - Current
Human Resources Consultant, Bank Windhoek, Windhoek August 2016 - June 2021
Oversee competency-based assessments.
Conduct interviews.
Prepare employment contracts in collaboration with recruitment policy.
Facilitate onboarding and termination.
Liaise between retail branches and departments to improve communications.
Facilitate warnings and monitor the improvement of undesirable behavior & misconduct.
Advise staff on HR issues, procedures, and policies. Provide support to various HR functions; Payroll, Benefits, and Employee Relations.
Facilitate performance management, identifying training and wellness needs.
Compile memorandums and reports.
LANGUAGES
Oshiwambo: Native language
English: C2
Proficient
Afrikaans: C1
Advanced
Otjiherero: B2
Upper intermediate
REFERENCES
Bank Windhoek
Mrs. Marcella Zeraua – Human
Resources Consultant
adwe52@r.postjobfree.com
Bank Windhoek
Mrs. Adi Parrell - HR Business
Partner
adwe52@r.postjobfree.com
Bank Windhoek
Mrs. Retuura Ballotti - Human
Capital Executive Officer
adwe52@r.postjobfree.com
D&M Rail Construction Pty Ltd.
Ms. Elizabeth Imene - Accountant
adwe52@r.postjobfree.com
Personal Assistant to Executive Officer, Bank Windhoek, Windhoek
November 2014 - July 2016
Receptionist, Bank Windhoek, Windhoek
June 2011 - October 2014
Personal Assistant to the Managing Director, D&M Rail Construction, Windhoek
Served as point of contact between clients and Executives. Maintained appropriate filing of personal and professional documentation.
Attended meetings, took minutes, and tracked action items. Managed mail, scheduled appointments, and other administrative tasks.
Responded to over 50 emails per day and other correspondence to facilitate communication and enhance business processes. Coordinated international and domestic travel logistics including flight itineraries, hotel reservations, and car services. Oversaw personal and professional calendars and coordinated appointments for future events.
Displayed absolute discretion in handling confidential information. Attended meetings, took notes, and tracked action items. Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business. Produced reports and presentations.
Planned functions for department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Scheduled office meetings and client appointments for staff teams. Managed multiple tasks and met time-sensitive deadlines. Answered central telephone system and directed calls accordingly. Distributed incoming and outgoing mail.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Restocked supplies and submit purchase orders to maintain stock levels.
Provided clerical support to company employees by copying, faxing, and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Managed schedule of Managing Director.
Served as point of contact between clients and managerial staff. Attended meetings, took notes, and tracked action items. Used discretion when handling confidential information. Coordinated international and domestic travel logistics including flight itineraries, hotel reservations, and car services. Handled incoming and outgoing mail, email, and faxes. Oversaw personal and professional calendars and coordinated appointments for future events.
Screened business calls and directed to appropriate party. Responded to emails and other correspondence to facilitate communication and enhance business processes.
Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations.
Maintained appropriate filing of personal and professional documentation.
Contact this candidate