Customer Service Retail Sales

Leydis Barrezueta

** ***** ****** ********* ** **717 646-***-**** adwe2v@r.postjobfree.com

Objectives:Over 20 years of experience in retail and with in-depth knowledge of luxury brands. Growth-oriented, Highly proficient in working in a fast paced environment and able to quickly understand the mission, vision and values of a company. Proactive with excellent interpersonal and communication skills, fluent in English and Spanish experienced in working with different personalities including clients and vendors as well as working on own initiative. Education, Skills and Abilities:

Herbert H. Lehman College: B.B.A in Business Management/Marketing/CIS Excellent customer service and communication skills, fluent in Spanish Experience:

JPMorgan Chase: Associate Banker May 2022-February 2023 Delivering exceptional customer experience to our clients and potential customers Acting as the "Face of Chase", interact with customers and assist them with all their banking needs. Helping clients with everyday transactions such as wire transfers, the purchase of bank and cashiers checks. reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards. Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements

Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want. Assist clients and the branch team by helping with new account openings when needed. Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals Having the ability to learn products, services and procedures quickly and accurately, in addition to working across teams to deliver solutions, achieving bank success. Fragrance freelancer: All Long Island Macys location May 2021- Present Achieve retail sales goals or annual productivity goals. Provide full-range customer service including product information, sales, and execution of all in-store events.Achieve retail sales goals by providing superior fragrance service to clients and develop client relationships to build repeat sales and brand loyalty. Saks 5th Avenue: counter beauty specialist. April 2019- January 2021 Created and executed action plans based on market calendar to attain goals. Executed Counter Merchandising guidelines while managing Consultant hygiene/image standards.Created and coordinated store events. Managed daily operations of a skin care/cosmetics counter. Provided exceptional overall customer service. Maintained inventory levels; ordered merchandise and supplies.Performed various financial activities such as cash handling, deposit preparation. Surpassed the initial sales goal and increased the sales goal.

Nuface:Promoter January 2019-May 2019

Educating/selling Nuface Device. Participating in all beauty events covering all Lord And Taylor, Neiman Marcus, Nordstrom, Bloomingdale's and Ulta stores. Promoting massage therapy to clients with Nuface facial toning device to help improve facial contour, facial tone and reduce wrinkles.

Molton Brown: Coordinator 2015-2019

Achieve or exceed planned retail sales goals for all assigned doors and accounts. Clearly communicate any and all relevant updates with regional sales manager relating to placement, product assortment, inventory levels, samples needed, testers needed, and Market opportunities. Building relationships with Department Managers from Neiman Marcus, Saks, all Blue mercury Stores, Lord & Taylor stores./Barneys NY /Blue Mercury NY stores. Paul Stuart- Buyer Assistant/Sales 2015-2016

Cultivate and Maintain customers relationships. Build marketing strategies to bring in new costumers, coordinate floor-set up and events with visual team and manager. Re-merchandise and maintain floor neat and up with new merchandise nicely displayed. Markdown Preparation, pricing strategy price sheets, Sample Orders, Fitting sections and planning upcoming seasons, handling web orders and inquiries. Coordinate inventory control. Louis Vuitton/5th Avenue- Stylist-Consultant 2012-2015 Outstanding Customer Service Priority, Teamwork Oriented. Meeting and exceeding sales and new account goals. Created and proposed suitable lifestyle looks for clients including restyling their wardrobes. Floor coverage flexibility & dependability with schedules including some nights and weekends

Barneys New York/ Men Shoes Designers Vendor 2011-2012 Maintain quarterly sales quotes. Communicate with the buying organization to maximize merchandise assortments. Cultivate and maintain customer relations by providing excellent service, proactive client outreach and use of client book. Saks 5th Avenue/New York, NY- Fashion Consultant 2010-2011 Knowledgeable on season's trends and styles keeping a superb communication skills to assist clients. Building individual sales volume and establishing new accounts. Nes Jewelry-NY-Marketing and Merchandising 2009-2010 Focus on the latest Jewelry Trends worldwide for new designs and development. Developed catalogues for selective Accounts, Carried out various managerial functions, duties, and projects including profits and sales analyses, product forecasting testing, and market research. Fratelli Rossetti-NY-Vendor 2007-2009

Scheduled private shopping appointments with high-end customers. Taking part in marketing events for Esquire, Vogue and Departures magazines. Development of client book for trunk shows, special events, special sizes and sales. Collaborated with head buyer to maximize line profitability, and handled special purchase orders throughout the USA and Europe. 2

Molton Brown-Sales Lead- Bloomingdales, NY 2004-2007 Responsible for opening and closing of the account and counter store. Performed makeup application. Recommended makeup choices to clients on an individual basis. Planned events, Supervised and trained staff and organized events and schedules. Highly competitive in the acquisition of sales, took part in all promotions, sales and events. Cole Haan-NY-Vendor 2002-2003

Sales of all leather goods, meeting and maintaining weekly quotas. Provided clients with the latest trends, colors and styles in all outerwear collections. Sephora-NY- Product consultant 1999-2002

Trained in all aspects of skin care, fragrance and cosmetics. Responsible for opening and closing of the shop. Verify inventory and returns. Trained of new staff and new products throughout the store. Educated clients about products and performed full service makeup applications.

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