Phyllis Davis

*** ******* *****

Lexington, NC **292

Cell: 336-***-****

adwe2o@r.postjobfree.com

Career Snapshot

Fifteen + years of superior performance in key customer service and support roles.

Advanced in

Customer care

communications,

problem solving,

relationship building

and training

MS Office including

proficiencies in

assorted databases.

Achievements

Assisted in development of a National Telemarketing Sales Manual

Excellence in Customer Service certificate

Quarterly Work Performance Bonuses

Computer Skills

Microsoft Word, Excel, Outlook, Maximizer Database, Blast Accounting, Genesis, People Soft, Foxfire

Personal Goals

Strive to exceed customer/employer expectations by delivering quality focus. Maintain customer expectations in all initiatives and listen and to be objective. Degree/Certifications focused.

Volunteer Experiences

North Lexington Baptist Church Outreach Food & Clothes Pantry

Youth Programs

Special Olympics Donations & Fund Raising within company

Human Resources Generalization Customer Service

Event Promotional Marketing Support Specialist

Provided all around human resources generalization duties, projects as assigned, various venues of promotional marketing, telephone, online and face-to-face customer service/support within high-volume call center, busy retail customer service cashier/return desk of Fortune 500 company. Offering continuous customer care excellence within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

A One Customer Service

Troubleshooting/ Problem Solving

Sales Support Supervision

Multi Hats

Professional Experience

Lowe’s Home Improvement

Customer Service Associate III 5/2008 to present

Extend great customer service; home décor, paints, appliances, kitchen/cabinet designs and customer service/return desk cashiers. Duties have included, custom cut blinds, assist customer in decisions on room decors from paint selection, kitchen designs to whatever needed within the store. Reading of plan-o-grams, department zoning, down stocking, price auditing and shelf marketing while keeping areas neat and safe for buyers to shop. Put myself in the customer’s position to enable quality service.

GMR Marketing/SINRA Talents/On The Mark Promotions Promotional face to Face Marketing 3/2001-2008

Part time promotional event marketing contracts. Product/service demonstrations, information gathering/distribution and extending excellent customer service. Set up/take down events.

Winston Personnel (Winston-Salem State University)

Postal Clerk/Clerical 8/2005-6/2006

Ten month contract. Gathered USPS and other shipping company’s mail and packages, sorted and delivered to inner offices and mail metering. Clerical support to supervisor and superior customer service.

Lexington Police Department (Bradley Temporary)

Records Clerk 7/1999-4/2000

Data entry and filing of confidential and public records, receptionist, great customer service, community events and handling of Crime stoppers.

Claudio Reyes Iron Beds

Marketing Assistant/Office Support 1/1999-5/1999

Startup company from Argentina. One person office, customer service, mass mailings, marketing, database upkeep, sales and answering phones.

Foam Tech, Inc.

Accounts Receivables/ Marketing Support 11/1996-11/1998

Accounts receivables, some payables and general ledgers, backup receptionist, complete mail distribution, product inventory, sales/data entries and printing bills. Marketing support to Vice President and all sales representatives across the country while providing positive customer service. Cataloging product information and photos. Managed multiple situations.

Sears Marketing Center

Trainer/HR Generalization/Sales Supervisor 11/1989-4/1994Trainer of new hires, human resources generalization from recruiting/prescreening, new hire orientations, upkeep of confidential files, employee monitoring, evaluations and some payroll. Class scheduling, excellent internal and external customer relations. Handled constant change, diverse agendas and training deadlines. Selected to assist in the development of a national telemarketing sales training manual.

Education/Training

Davidson County Community College

Associate of Applied Science, Human Resources Management (one & half years) plans to continue

Business & Self Improvement Certificates (20)

Forsyth Technical Institute C N A Certificate 2001

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