Service Representative Customer

Betty Joe Nichols

*** ******** • Sikeston, Missouri 63801

573-***-**** • **********@*****.***

Summary of Qualifications

Customer Service Representative and Human Resource professional experienced in customer service, retail sales, accounts receivable and payable, communications, excels in fast paced environments and in supervising/motivating staff to increase productivity and company profitability. Works well independently and as part of a team. Committed to excellence.

Educational and Training in *Customer Service Experience Training *Fundamentals of Human Resource *Employment Law *Strategic Human Resource Management and Emerging Issues *Human Resource Risk Management *Workforce Planning and Employment *Principles of Economics *Business Communications *Organizational Behavior and Group Dynamics *Critical Thinking Strategies in Decision Making *Principals of Accounting

Professional Experience

Americold Logistics

SAP Admin/Customer Service Billing Clerk Present

Process all manual and automated billing transactions for Sikeston MO location, submit customer invoices and process any customer credits.

Purchaser for inventory of supplies, gear, part, and building.

Interview potential candidates for hire

Orientation for new hire on policies and benefits

Assist the general manager with forecasting the monthly budget in expenses and revenue

Assist Account Payable department in researching and resolving invoice discrepancies

Submit vendor requests/update on vendor forms and requirement at local site

Month end close out

VF Outlet, Sikeston, MO

Warehouse & Sales Associate 2004 - 2020

Unload, process, and stock all incoming freight to the sales floor and stockroom areas. Process and prepare receipts of supplies Assist in processing incoming/outgoing transfers and returns to vendor Assisting customers in locating merchandise and checking out.

Premier CC Direct, Sikeston MO

Dispatcher II 2012 – 2015

Support technical field, in dispatching and routing techs in various locations that will make the tech more productive in meeting the needs of the customers. Submitted reports for daily routes, truck count for Outer MO and North Carolina systems.

Charter Communications, Sikeston, MO 2005-2011

Customer Service Lead & Dispatcher II 2000-2003

Supported technical field, in scheduling and dispatching techs in various locations for the day, monitoring GPS system. Receiving all incoming calls from techs in the field and being proactive in contacting customer due to change in schedule Responding to customer by phone or email in assisting with resolving customers complaints of billing and services. Training team members in the rules and requirement of their assigned job or duties.

Show-Me Rentals, Sikeston, MO 1994 - 2000

Customer Service Representative/Account Receivable & Payable Clerk 2003 - 2005

Customer service for front counter and phone sales, entering and processing rental and sales tickets Collection in accounts receivable and calling all past due accounts for payment. Paying accounts and verified that all invoices are correct for product ordered. Close out of daily transactions, month end accounts and verify balancing of accounts.

Education

Metro Business College, Cape Girardeau, Missouri

Associate of Business Management & Computer Specialist

University of Phoenix, Phoenix, Arizona

Bachelor of Business and Human Resource Management

October 2012

Northcentral University, Arizona

Masters of Business Administration and Human Resource Management

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