PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

K. BURKE

LAKE

K

**** ***** **, ***** ****, IA 51104, 712-***-****, adwe1j@r.postjobfree.com Dedicated sales professional with demonstrated strengths as a self starter building business and partnerships. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator to clearly and simply speak about complex concepts to customers and gain agreement. Having a strong background cultivating positive relationships and exceeding goals. Have been in the digital asset community for more than a year and I am continually learning where this space is currently but can see the future of where it is going to in the future.

Sales leadership Account management New business expansion Strategic planning Critical thinking Analytical thinking Process improvement

Vice President January 2021 - Current

Patriot Inspection & Testing Elk Point, SD

Participates with an Applied Science company called ActivePure Technology to provide clean air solutions for commercial & residential spaces.

Capitalized on new business opportunities, identifying and pursuing development pathways based on current market and competitor research.

Organized and approved promotional campaigns.

Regional Sales Manager May 2018 - November 2018

AKE Safety Equipment Rochester, MN

Instructs new employees on how to sell product, manage territory, time management and how to be successful in doing their job.

Coordinated monthly sales operations, developing bookings forecasts, establishing priority lists, and managing opportunities.

Discovered significant territory growth continuously prospecting new business. Barn Consultant January 2013 - June 2016

Sand Creek Post & Beam Barn Kit Company Wayne, NE Developed and cultivated new business leads through prospecting, referrals, marketing and networking. Arranged all activities in CRM while also maintaining awareness of all competitor activity.. Identified client needs by observing consumers, collecting follow up information, and analyzing customer feedback.

Call Center Manager February 2011 - December 2012

Nike Commerce Sergeant Bluff, IA

Improved call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work.

L

EDUCATION

Compiled well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

Directed daily & weekly staff meetings to deliver updates, concerns, and workflow changes. Internet Technician Level II July 2008 - February 2011 Long Lines Inc Sergeant Bluff, IA

Resolved networking and connectivity issues remotely via telephone and online chat portals. Diagnosed issues with software and equipment using software systems and different troubleshooting techniques to locate root causes.

Created and revised user instructions, procedures, and manuals. Call Center Manager November 2007 - July 2008

AT&T Business End User Care North Sioux City, SD Enhanced call center operations with team for new technologies and approaches to better meet customers' needs.

Analyzed escalated customer issues and resolved complaints to recapture loyalty. Improved call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work.

Institutional Sales Associate March 2004 - November 2007 Gateway Computers Inc North Sioux City, SD

Overcame objections with successful product demonstrations and persuasive communication skills. Streamlined sales plans by building strategies, proposals, and forecasts. N/A

University of South Dakota, Vermillion, SD

Coursework in General Understudies and Computer Programming