Office Cleaning Member Team
Resume:
Francis Nwabuzo
Beltsville Maryland, 20705.
LinkedIn adwe1g@r.postjobfree.com
General Manager Profile
Operations Management Strategic Planning & Implementation Full Profit & Loss Responsibility Seasoned and goals-oriented professional with a sharp business acumen and 15+ years’ experience managing sales, operations, and human resources functions to drive revenue growth and market sustainability. Skilled in encouraging innovation, building high performing teams, and fostering collaborations across all functional areas to ensure operational excellence. Expert in directing all aspects of staff management—including recruitment, training, and coaching—to realize consistent improvements in operational productivity and stimulate top-flight team performance. Influential communicator with a personable demeanor, a keen attention to detail, and superior organizational, negotiation, and interpersonal abilities. Finely tuned analytical skills with a dedication to continually streamlining and improving work processes.
Staff Training & Development
Revenue Growth & Profitability
Process Analysis & Improvement
Problem Solving / Issue Resolution
Customer Service Management
Safety & Regulatory Compliance
Staffing & Recruitment Initiatives
Budget Administration / Forecasting
Team Building & Leadership
Cost Containment Strategies
Cross-functional Collaboration
Employee / Customer Relations
PROFESSIONAL EXPERIENCE
FALCON EXPRESS TRANSPORTATION, Beltsville, Maryland Courier, 2007 – Present
Held concurrent responsibility for loading and unloading items, picking up customer materials, processing payments, keeping in touch with the main office, and maintaining delivery records.
Provided best-in-class customer service and experience by ensuring on-time delivery of goods, maintaining professional communication throughout the process, and proactively resolving complaints. COVERALL COMMERCIAL CLEANING SERVICES, Columbia, Maryland Franchise Manager, 2006 – 2007
Established and ran a full service commercial office cleaning company and provided premium-quality cleaning service to clients from multiple industries.
Significantly reduced employee turnover ratio through developing employee-centric policies, increasing employee engagement, conducting performance evaluation, and rewarding good performances. EARLY CAREER EXPERIENCE
KENTUCKY FRIED CHICKEN, Hanover, Maryland
Restaurant General Manager
Provided leadership to a 30-member team of employees, two Assistant Managers, and two Crew Supervisors; spearheaded full spectrum restaurant operations, including sales, customer service, and human resources functions.
Achieved year-over-year sales revenue and profitability targets through executing aggressive sales strategies, providing effective training to staff, and building profitable customer relationships.
Streamlined operations and enhanced overall productivity by analyzing existing procedures, eliminating redundancies, and leading process improvement initiatives.
Ensured compliance with internal policies, regulatory requirements, and food safety and quality standards by implementing a comprehensive compliance program, increasing staff awareness, and monitoring all the activities.
Promoted a cooperative and harmonious work environment to facilitate positive employee morale, increase productivity, and ensure continuous performance improvement. EDUSCATION
Degree Title, Business & Management, State University of Oneonta, Oneonta, New York
(Francis! Can we add any professional development course, training, or certification?)
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