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Customer Support Software Test

Location:
Cypress, TX
Posted:
April 07, 2023

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Resume:

Kevin Nguyen

***** * ****** **** **, Cypress, TX 77433

832-***-****(cell) - Email: adwe0y@r.postjobfree.com

SKILL SUMMARY

Software Quality Engineer, Software System Integration, System Test, V& V engineer of flight software, command, control, and communication systems in defense and commercial sectors including aircrafts, airline booking and shopping, and locomotive control systems.

An expert and experienced SQA in RESTful APIs in Azure Cloud, docker environment.

SUMMARY

Integrated various system and technology components of hardware, software into a final product.

Designed system, software test plan and procedures in both manual and automated test.

Defined system, software functional requirements, and use cases with traceability to system components.

Performed embedded, Azure Cloud web base software, application software test, system/software test, QA testing. A member of Daily Coding Problem in Python to work with Python problem everyday.

Experience with system architecture, software architecture, use cases, and concept of operation.

Experience with both Agile-Scrum and Waterfall methodology in system, software development.

Hands-on computer, data network, software, cryptography, and multilevel system security.

TECHNICAL SKILL

HARDWARE

Locomotive control system. Event Recorder. Locomotive Brake system.

Experience with Radios ARC-201, ARC 210, ARC-231, ARC-220, CYZ-10, Spectrum Analyzer, CDU700, CDU900, MFD, IOC7001, PEM, IPC, PSM, CCM, R-SIL, Oscilloscope, Multimeter, Function Generator, IBM Mainframe 36X; JCL; DOS/VSE; AS400; Unix; Linux, Windows 95, 98, 2000, XP, Vista, and Partan3 FPGA board.

Aircraft CH-47, Aircraft CH-60, Aircraft B1B bomber, Aircraft PHP-P3, Helicopter Seaking, Aircraft E6B, Aircraft AC-130U, MC-130H Aircraft, C-32, Boeing 757-200, C-40B Boeing 737-700, C37A/B Gulfstream V, C-20B/H Gulfstream III/IV aircrafts.

SOFTWARE

Build Server: 10 years working with Gradle, Jenkins, Stash, Bitbucket, Git bash, Jira, SVN, TeamCity,

Computer Languages: Experience with Java, C, C++, C#, .Net, Jovial, Ada, VHDL, Matlab, Simulink, Spring framework, Hibernate, JSP, Servlet, COBOL, CICS, RPG, BAL, BASIC, Visual BASIC

Databases: Experience with Oracle 10g, 11g, SQL Server 2008,MySQL, SQL, Hibernate, and MS Access.

Configuration Software: Clearcase, Clearquest, Bugzilla, Jira, SVN, On-Time, Perforce, Git, and Visure

Scripting Languages: Experience in Lua, Python, Perl, and Bash.

Application Software: Experience with SysML, UML Rational Rose, DOORS, MS Visio, Eclipse, JBuilder, APEX, PREP tool, CPAS3000, PASS3200, PSpice, Multisim, Power Point, Excel, MS Word, MS Excel, Beyon Compare, Jiva, Undertand 2.0 Software, Cisco IOS (3600, 3700, 7200), VLF Channel Simulator, GPS Receiver, ARC-210 Test Fixtures, HP 8904 Multifunction Synthesizer, Cisco Router, Cisco Switch.

Operating System: 16 years experience with Red Hat Enterprise Linux 7, Centos 7, Fedora 16, Ubuntu 11, Linux Administration, Sun Solaris 10, UNIX, Windows 7, Vista, XP, MS Window Server 2008, and VMWare work station.

Open Source& Protocol: Cucumber, Selenium, Putty, MobaXterm, Open System Architecture, FindBugs, CheckStyle, Checkclipse, TCP/IP, Routing Protocol, UDP, VoIP4, VoIP6, NetSNMP, FTP, and TFTP, DB Visualizer, and GNS3.

WAVEFORM: Experience with UHF/LOS, VHF, VLF, EHF, HF, SINCGAR, DAMA, and HAVEQUICK. MIL-STD:IEEE Std 1012-1998, MIL-STD-1553B, MIL-STD-188-114A, DO-178B, ARINC-429, IEEE 802.3 (100base T), ISO9001, AS9100 Standards.

PROFESSIONAL EXPERIENCE

08/2013 – 02/2023 PROS, Inc, Houston TX – Sr. Quality Engineer (SQA)

1.Real-Time Dynamic Pricing (RTDP) – Web base Azure Cloud – Linux CentOS environment

Reviewed, participated in User Story grooming meeting to discuss requirements and features designed.

Created back-end manual and automated BDD test cases to test functional RESTful API services.

Created front-end manual and automated test cases to test web page product UI using Selenium web driver and Cypress automation tool.

Performed smoke test, system integration testing to test functional RESTful API services.

Executed system testing, integration testing, regression testing, performance testing, and system integration testing against requirements. Help maintain software development procedures, best practice, and product installation and administration documentations.

Used Jenkins, Jira, Bitbucket, Team City, Git, and SVN for building dependent applications, building released products, and tracking regression test.

Planed, built, and tested released products to customers periodically.

Used GoCd to build and release UI application of the product.

Led the QA and Development teams on functional requirements, liaison with development, sale, and professional service teams on technical support, documents verification, and a SME of the product.

Assisted, discussed issues and provided solutions to customers via email or call.

Supported customer support team and performed root cause analysis of the issues.

Collaborated and instructed DevOps team to deploy release product for customers.

Wrote release document, training document, ensure proper release documents are in place.

Supported and cooperated integration testing with other real-time pricing and optimizing products.

08/2012 – 07/2013 New York Air Brake – Train Dynamic Systems Division, Irving TX, System Engineer 3

1.Locomotive Control System (LEADER) – (Linux CentOS and QNX 6 environment)

Captured customer requirements and designed systems requirements for LEADER system that determines a train’s fuel efficiency based on mileages of the train traveled.

Captured customer requirements and designed systems requirements for LEADER system that determines output of an engineer who logins to and logouts of the train LEADER system.

Performed locomotive fuel analysis and created locomotive fuel analysis report.

Performed LEADER system integration and testing.

Performed research, inspection, and analysis on locomotive data logs to check out the status of interfacing equipments and created an equipment status report.

2.Locomotive LEADER Playback System (QNX 6 environment)

Lead operating, supporting, monitoring, and maintaining 5 Back Office VM QNX analysis servers.

Provided NYAB LEADER Playback system world-wide customer support and troubleshooting.

Designed LEADER Playback system segment definition.

Generated RUN playback files that will be used to run on the LEADER playback system to review the behavior of the train system.

Performed software debugging and testing with TDS-5000 locomotive simulator software.

06/2012 – 07/2012 BAE Systems, San Antonio TX – System V&V Test Engineer 3

1.MCRP (Mission Computer Replacement Program) Project ( Integrated Test Environment)

Performed embedded software test of OFP software of MC-130HCombat Talon II and Gunship in Jovial and C.

Performed IDD, IRS, SRS, ATP requirements analysis for ambiguity, not testable requirements in SRS, IRS, and IDD.

Performed SRS analysis and converted SRS to flow chart format to design test cases.

Designed automated software system test of OFP software for AC-130, and MC-130H aircraft in LUA scripting language.

01/2006 – 01/2012 Collins Aerospace (Rockwell Collins), Richardson TX – System-Software V&V Engineer

1.SCP - SLC3S-A Communications Project(Red Hat 5.2, Windows Server 2008, and Windows

Embedded Environment)

Lead system-software integration/test engineer - performed software-software integration and software testing in Java of the SLC3Sproject upgrading the U.S Air Force Airborne Communication package for aircraft C-32, Boeing 757-200, C-40B Boeing 737-700, C37A/B Gulfstream V, C-20B/H Gulfstream III/IV aircrafts.

Executed SCP integration, functional, and regression software testing.

Developed, modified, edited Software Test Plan and Software Integration Test Description.

Integrated, packaged, and deployed software build on SCP system and all subsystems.

Export SRS from DOORs database to MS Word and MS Excel.

Performed configuration of CISCO Unified Communication Manager (Call Manager) and IP Blue VTGO soft phone, and performed IP Blue VTGO soft phone installation and testing.

Performed VoIP software integration and testing on several Cisco phones7900 series to the airplane Communications System Operator system.

Performed Video conferencing, VoIP software integration and software testing .

Set up and configured software integration lab, network environment, and software configuration including six computers to serve for the SCP software-software integration.

Performed SCP software build configuration management (CM), bug fix tracking, created an incremental SCP software build, provided software build and configuration files.

Supported SCP system integration.

Designed and implemented a build tool database in PHP, MySQL, and Red Hat Enterprise Linux 5.2.

2.DSM (Dataset Manager) – FAB-T project(Windows XP Environment)

Performed SQT embedded software test (C++) on the DSM (Dataset Manager) target hardware.

Performed verification and validation of DSM software requirements.

Worked on Oracle Database in testing, correcting, and redlining DSM test procedures.

Redlined, edited of DSM test procedure and bug tracking of DSM software test. .

Input the E6B LRIP test results of High Power Amplifier testing into the DOORs database.

3.GEMS (Ground Element Minimum Essential Emergency Communications Network (MEECN) System Project) (Red Hat Enterprise Linux 5.2 & Window Server 2003 Environment)

Performed system integration of UHF, VHF, VLF, STE, PAGER, KLAXON devices into the GEMS system.

Packaged and deployed software builds on the GEMS system and all subsystems.

Performed black box and white box testing of those devices on GEMS system and software.

Designed Basic and Full Functional GEMS System Integration Test Description.

Debugged, troubleshot network problem with CISCO switch, and VLAN issues.

Executed BIT (Build-In-Test) test, performed result analysis, and BIT regression test.

Integrated, configure IP, and debugged VLF subsystem receiver into GEMS system.

Configured, installed, loaded EHF hardware/software into GEMS system.

Performed MySQL database system configuration, integration, and testing into GEMS system.

Deployed, installed, configure MySQL database services on the GEMS system.

Perform system administration for the GEMS system.

Performed Network messaging capture using Wireshark, tcpdump, NMAP, and grep command.

Researched Static checker software for GEMS system and delivered documents.

4.E6B Aircraft - Block 1 Technical Refresh Project (Solaris and Red Hat 5.2 environment)

Performed software-software integration and software functional testing on Solaris and Linux system.

Test lead for the E6B Modification Technical Refresh program.

Developed test plan, ad-hoc testing, and planed all test activities.

Designed MDB (Mission Database) Oracle 10g test procedures to test Oracle database.

Designed MAPS (Mission Avionic Processing System) Software Test Procedures.

Designed System Manager Software Test Procedures.

Designed, documented, and executed STIG security test and analyzed all results for E6B software.

Executed MAPS, System Manager functional software test for E6B Block1 Technical Refresh program.

Use MCCE simulator tools as multi channels simulator for MAPS software test.

Executed User Acceptance Test of the E6B Block1 program in the SIL

5.PH3-P3 - Aircraft Project (UNIX Environment)

Modified, edited Python scripts for system level test forPH3_P3 project in automated environment.

Modified, edited Python scripts for HF, UHF, VHF, DAMA 5K, and DAMA 25K for PH3_P3 program.

Reviewed, edited, and performed traceability from SRD to DOORs database for PH3_P3 project.

Analyzed test results for PH3_P3 program system level testing.

6.MUE (Modernize User Equipment Project) (Windows environment)

Lead engineer of a group of 10 engineers performing code conversion and development for MUE (Modernized Unit Equipment) GPS software from JOVIAL language to C language.

Created build environment from Clear Case to Subversion environment.

Assisted peer engineers to comprehend the knowledge of Jovial, C language.

JOVIAL language subject matter expert in Rockwell Collins.

Setting up working environment, build software environment, and performed software integration for MUE (GPS hardware receiver) project.

7.E6B Block 1 Mod Project - Red Hat 5.2 and Solaris 10 environment)

Wrote code in Java to fixed CR of Remote Control software used in (UHF, VHF, and SWITCH MATRIX) in the E6B program.

Wrote code in Java to fix CR of the System Manager software in the E6B program.

Configured Sub System Manager Software on Solaris system for E6B program using Net-SNMP protocol. Installed NetSNMP agent for STE component in Linux system that is an interface to the E6B project.

Executed functional E6B software testing.

Performed peer review, modification, editing DOORs database of software requirement for the STE (Secure Terminal Equipment) software.

Designed and executed System Manager Verification and Validation for E6B program.

8.LAB Manager (Solaris and UNIX environment)

Lab manager of the CM&I lab for system, software integration.

Set up new user accounts, updating, modifying the R-SIL, and test equipment.

Worked on electrical diagram, installing, building wiring, cabling, hardware, and software.

Accommodated a new setup environment to a new Proxy Network in the CM&I lab.

Supported, troubleshoot the APEX software for Apex users and UNIX servers in CM&I lab.

Set up RSIL, and target software load for CDU, MFD, and Ethernet for all projects in the CM&I lab.

9.C3 Integration, Modification, Maintenance, Enhancement and Engineering Support (CTES – CH47 Aircraft) for the Cargo, Utility and Special Operations Aircraft helicopter Project – (System/Software Engineer) (Windows and UNIX Environment)

Developed C++ code for the Digital Intercommunication System (DICS).

Designed IO C++ code ARC-231 radio.

Modified, updated test cases, and executed automated test in Python scripts for CTES program.

Executed system test and regression test on RSIL and 1553 bus of avionic system.

Edited, modified Python test scripts in automated test environment for ARC220 radio.

Developed Test plan to test on Communication System of avionic system.

Performed peer review and traceability on SRS, STD, SRD to STD, and from STD to DOORs database.

Executed messaging test with avionic bus both Black and Red1553 bus in accordance with Mil-1553.

Performed system integration and regression tests in automated test environment for CTES program.

10.B1BAircraft FIDL Project(System/Software Engineer) (Windows &UNIX Environment& Ada)

Executed unit testing for updated SB12 software in B1B project.

Executed ARC210 simulator to test B1B system with 1553 Bus simulator of avionic system.

Performed system functional integration test of updated SB12 software.

Performed B1B system requirement analysis from DOORs database.

Updated System Test Procedure in SB12 B1B software.

Write B1B software code in Ada programming language.

Experienced in testing on CDU 700, CDU 900.

Rockwell Collins Training

5-Days Common Avionics Architecture System (CAAS), Flight2, Radios and waveforms training of ARC210, ARC201, ARC220, and ARC231 (HF, UHF, VHF, EHF, DAMA ….)

2-Days DOORS Training.5-Days Ada language Training.

7-Days Apex Software advance training extensively for System and Software engineer.

5-Days Swing Java developer training conducted by Smart@Soft, Inc.

Integration, Verification, Validation and Early Validation of Requirement course training.

System analysis and design with UML course training. Testing Strategies and Methods.

Fundamental GPS theory, and Radar System– computer base training.

EMI and Model-Based Engineering course training.

Self-study Radar simulation using MATLAB. Self-study Satellite communication.

CCNA, MS SQL 2008, Oracle System Administration Fundamentals I, and II training and progress.

EDUCATION

Master of Science in Security Engineering(90% courses work done) -

Southern Methodist University- GPA: 3.64(One class remains to graduate)

Master of Science in System Engineering- Southern Methodist University - GPA: 3.85

Bachelor of Science in Electrical Engineering -University of Texas at Arlington - GPA 3.699

Bachelor of Science in Computer Science- Minor – Mathematics. University of South Dakota - GPA: 3.46



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