Christopher M. Gibson

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Cell 309-***-****

Summary

Over the past 25+ years, I have successfully held multiple leadership roles in operations and process improvement management in multiple organizations. As a director, I specifically led the management and/or reorganization of operations in the sales, marketing, manufacturing and finance groups across multiple cities, counties, and states. As the System Services Director of Financial Clearance and Patient Financial Counseling, I led a fully remote division of 125+ employees, managers, supervisors, coordinators, whose job was to manage all inbound Pre-Access Accounts including authorization and collections. I have also led the reorganization and interim operations while advancing the profitability of the Revenue Cycle Division of a large healthcare organization. To add to my experience, I have extensive senior and practical experience in business operations, including leadership, strategy, program/project management, revenue cycle restructure and management from The Coca-Cola Company, Diversity and Training Program.

As a director of projects / project management, I have led projects of varying size, and scope, including mentoring multiple project managers while effectively orchestrating programs. I have facilitated over 250 chartered projects ranging from “balance neutral” to $50M while leading both project management and operational teams to success. I previously managed the employee LEAN 6 Sigma program for all new hired team members in the eastern region of the organization from where I am employed. Prior to working at this organization, I provided direction, support, and management to project managers, leads and supervisors.

To enhance and grow my ability to strategically manage this vital part of the company, I continue to apply special focus to strategic program/project and quality management, (certified 6 Sigma Black Belt, LEAN Black Belt, Change Agent Manager and PMAlliance Manager), corporate requests for analysis, report writing and facilitation of time sensitive assignments.

Experience

Diversified Services Network @ Caterpillar; Inc.

Project Manager/Coordinator – August 1st, 2022, through February 2nd 2023

JOB DUTIES:

oThis was a staff position that requires a depth of understanding in Project Management & processes; versed in Program Management and portfolio management including demand management and capacity planning. Included but not limited to develop/validate network diagrams, lead integration and compression sessions, manage project in-take/demand and manage capacity demand for projects, programs and overall portfolio.

oSpecific work assignments were as follows: Plan and lead program and project planning sessions. Plan and lead portfolio planning and review meetings, leads large, diverse program or project planning session(s). Overall responsibilities include preparation and pre-work for the session(s) as well as follow up and action ownership. The position will mentor/coach the leadership team and address leadership issues one-on-one with senior divisional and department management. Will work with stakeholders to evaluate priorities of program activities, tasks, and sub-projects. Review proposed project plans and forecasts needed headcount and budgets. Work with relevant leadership to incorporate these projections into the small unit budget and make appropriate adjustments.

oThe facilitator had to have the ability to adapt to diverse business climates and must be able to appropriately control planning sessions.

oThe incumbent mentored/trained Program Manager and Coordinator positions, Interpret & communicate Voice of the Customer (VOC), Voice of Business (VOB), and Critical Customer Requirements (CCR).

While pursuing new employment, I drew unemployment from March 1st to July 31st ‘22

The System Director of Financial Clearance and Patient Financial counseling, (below), was eliminated in February ’22 due to expected loss of territory. I accepted a short-term position with Diversified Network Services at Caterpillar, Inc. in their Research and Development Division. Although it was supposed to be a 1-year assignment, it ended at 7-months.

UnityPoint Healthcare, System Services

System Director of Financial Clearance and Patient Financial Counseling

April 5th, 2021, through February 28th, 2022

As the Director of organizational Financial Clearance, I was responsible for guiding operational processes within the division of Financial Clearance and Patient Financial Counseling. This included but was not limited to the functions of pre-registration, pre-authorization, and authorization verification, notice of admission, marketplace enrollment, and patient financial assistance for hospital services.

oAccountable for ensuring that KPI’s for patient Financial Clearance were consistently developed, measured, and achieved.

oLed the oversight of all Central Financial Clearance functions and Patient Financial Counseling functions.

oProvided leadership in achieving organizational, divisional, and departmental goals.

oAccountable for monitoring and recommending adjustments to department staffing practices to ensure compliance with benchmarking requirements and budgetary guidelines.

oAccountable for evaluating and recommending improvements to system policies and applicable job descriptions where needed.

oFacilitated the ongoing learning, well-being, professional satisfaction, and development of staff through training, work assignments, increased responsibility, and mentoring.

oProvided guidance to Manager’s and their teams of the Central Financial Clearance to ensure effective, efficient operations, optimization of performance, and continuously improving quality in a changing health care environment.

oPrepare and present data, strategies, and progress towards goals in various governance management forums to executive management.

UnityPoint Healthcare, Methodist, Peoria, Illinois – August 2013 to Current

Regional Program Manager

Process Engineering and Project Management August 2013 to April 2nd, 2021

Qsteering committees.

UnityPoint Healthcare, Methodist, Peoria, Illinois – February 2016 to December 2016

UnityPoint at Home, Central Illinois Region

Interim Director, Revenue Cycle Management

Reporting to the Vice-President of Care Transformation, I was responsible for all administrative and clinical functions that contributed to the capture, management, and collection of patient service revenue, ($15M annually), including internal controls and auditing. I also led a team of Billing, Insurance Authorization, Coding OASIS, and Intake Specialists. This was an interim position for 15 months.

OSF Healthcare, OSF Home Care Services, Peoria, Illinois, February 2008 to July 2013

Strategic Project Manager at OSF HealthCare

October 2012 - July 2013

Reporting to the President and CEO, Direct and manage project, project progress. Develop full-scale project plans and associated communications documents. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Train new or newer project managers, 6 Sigma Black Belts, and Green Belts. Set and continually manage project expectations with team members and other stakeholders. Analyze results and troubleshoot problem areas. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Build and develop any business relationships vital to the success of the project.

Director of Sales, Marketing and The Patient Navigation Center at OSF HealthCare

March 2010 - June 2011

CReporting to the Vice-President of Operations, I led the sales and marketing teams in 5 agencies throughout Illinois and Michigan. I was the primary manager/mentor to 18 Account Managers while remodeling “in-market” strategy of visitation by appointment, including asking for business. Created base plus bonus earnings structure, led marketing effort in conception and creation. Led analysis of business through structured intelligence to design and create referral/admission reporting. I also had responsibility for a $5.5M labor budget including all fixed and variable expenses. I also provided leadership, mentoring, and direction to 5 managers and 50+/- staff who were responsible for the operational support of Patient Admission Services, Insurance Verification, 24-Hour Patient Triage, and Patient Scheduling Teams who supported our 300 Registered Nurse population and $50M in yearly revenue. Managed 2.8M yearly labor budget, including all fixed and variable expenses, creation and design of reporting tools meant to direct, promote, and discipline.

6 Sigma Black Belt at OSF HealthCare

February 2008 - February 2010

Certified through OSF Healthcare Training Program, completed eight, (8) DMEDI and DMAIC projects in 24 months. Have since completed another 3 Lean projects in the departments that I manage.

Coca-Cola Enterprises, Central Illinois, May 1997 to February 2008

Central Illinois Regional Service Manager, Regional at Coca-Cola Enterprises January 2004 – January 2008

Reporting to the Division Equipment Services Manager, I managed teams of supervisors and lead service technicians, installers, warehouse, and inventory, who handled all aspects of service support to the sales and distribution department, all national and local accounts, equipment delivery, maintenance, and repair in 26 counties of central Illinois.

Distribution Facility General Manager, The Coca-Cola Distribution Center, Peru Illinois

September 2001 - December 2003

Reporting to the Regional General Manager, I managed team of sales management and staff responsible for market execution of new and existing products, monthly product goals, yearly contracts, promotional calendars, and marketing implementation. I was also responsible for the oversight of distribution, warehouse, service, and operations.

Central Illinois New Business Sales Manager, (Regional) at The Coca-Cola Company

May 1997 - August 2001

Reporting to the General Manager, I led teams of sales representatives, services department and full-service vendor department who were responsible for growth of business in the categories of: education, restaurant, retail specialty, wholesale, and Full-Service Vending. I was also responsible for Equipment Services Department.

Hinckley & Schmitt, Inc. May 1986 to May 1997

Southern Arizona Sales/Operations Manager at Hinckley and Schmitt, Inc.

February 1996 - April 1997

Reporting to the Southern US Vice-President of Sales, I led to teams in five business units including 5 direct reports, (new business and route sales), and 4 indirect reports, (operations, distribution production and fleet) in Tucson and Sierra Vista, Arizona. Managed budgeted annual revenue goals; achievement of profit and volume. I was the primary P & L manager for branch operations, supported by department heads. Forecasted and managed weekly volume, GP, and EBITDA. I acted as the key contact with GM’s, buyers, and managers of 20 largest accounts.

District Sales Manager, Peoria, Illinois, January 1993 to February 1996

Account Manager, Central Illinois Region, May 1986 to December 1992

Education

Eureka College

Bachelor of Business Administration, 2020

Midstate College

Business Administration – Transferred to Eureka College, 2019

OSF Healthcare, Inc

Key Talent Succession Program, Organizational Leadership, 2010 - 2011

OSF Healthcare, Inc

Certified Project Manager, Performance Improvement, 2009 - 2009

OSF Healthcare, Inc

Certified 6 Sigma Black Belt, Performance Improvement, 2008 - 2008

OSF Healthcare, Inc

Certified Change Manager, Performance Improvement, 2008 - 2008

OSF Healthcare, Inc

Certified LEAN 6 Sigma Project Manager, Performance Improvement, 2008 - 2008

Coca-Cola Enterprises, Inc

Operations/Project Management required pre- and post-requisites, Business Management, 1998 – 2004, (ATTACHMENT)

Hinckley & Schmitt, Inc

Certification, Human Resources Management and Services, 1993 - 1993

References:

Mr. Shane Walker, Chief Operating Officer

Greater Austin Marketing Association

adwe0p@r.postjobfree.com

#512-***-****

Mr. William Brunk, Facility Superintendent

Caterpillar, Inc

adwe0p@r.postjobfree.com

#309-***-****

Mr. Michael Jansen

Finance Manager

Boucher Automotive Group, Racine, Wisconsin

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414-***-****

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