MICHAEL L. MERKLER

**** ****** **** ****

Sinton, TX 78387

***/***-**** (Cell)

E-mail:adwdyj@r.postjobfree.com

OBJECTIVE:

My objective is to obtain employment with an organization that will allow me to use my extensive customer service experience with the goal of increasing customer base and profit margin.

SKILLS;

Well organized; excellent communicator; customer-oriented; self-motivated; goal-oriented; Well versed in Microsoft word office, etc.

EXPERIENCE;

DOGGETT INC-CORPUS CHRISTI, TX 2011-PRESENT

Customer Service Advisor: Called on customers in the field to provide service and parts in the construction, oilfield, municipalities’ etc. Work up estimates for customer’s equipment; set up transportation if needed, made sure the work was completed in a timely fashion. Sold parts to customers as needed. Increased sales from 850k to 1.5 million.

SERVICE TOOL-CORPUS CHRISTI, TX 2010-2011

SALES REP: Called on existing dealers and new business in the South Texas area. Providing products and customer service. Took care of all orders in my region including any returns, defective tools. Increased sales by 25% in the first 4 months.

MANGUM’S OILFIELD SERVICES- ROBSTOWN, TX 2004-2010

SERVICE TECH: Provide living quarters for management on land based oil rigs in South Texas. Including houses, sewer systems, and water systems. Provided generators for power during rig moves and lighting if needed. Were sent out on service calls as needed. Moved these houses, sewer and water systems as needed in a timely fashion. Also set up satellite systems for the rig managers.

OASIS CHEVROLET- SINTON, TX 2000-2004

SERVICE ADVISER: Greeted all customers and discussed their needs; wrote up all service orders, dispatched all work to qualified technicians in the shop; discussed costs with customers, monitored work done and concluded the job to the customers satisfaction.

SERVICE MANAGER: Promoted to Service Manger in June 2002. Additional responsibilities included working closely with upper management, scheduled vacations for all technicians; maintained and organized payroll for service department, including porters, cashier, and warranty clerk and parts salesman.

BOB LACY FORD- CORPUS CHRISTI, TX 1996-2000

SERVICE ADVISER: Greeted all customers and discussed all their needs, wrote up all work orders, dispatched all work to qualified technicians in the shop; discussed costs with customers; monitored work done and concluded job with goal of increasing customer’s satisfaction.

EDUCATION:

3 years college Business Administration

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