Hospitality skills, research, data entry, communication skills

ANNEKA F.

JONES

*****.******@*****.*** 317-***-****

Montgomery, AL 36116

PROFESSIONAL SUMMARY

To whom it may concern: My name is Anneka Jones, and I'm interested in a position at your company. I am a graduate of Alabama State University, and currently I am In the process of relocating to Pensacola Fl. Through my studies and working, I have learned how to effectively manage my time, and balance multiple tasks and activities. I am confident that I have a lot to offer your company, and I am keen on an opportunity that will enable me to develop my professional skills. I am looking forward to discussing this position further. Sincerely, ANNEKA F. JONES

SKILLS

Active Listening

Microsoft Word

Microsoft Excel

Customer Relations

Conflict Resolution

Technical Support

Team Development

Customer Service

Typing Proficiency

Quality Control

Inventory Control

Attention to Detail

Verbal and Written Communication

Team Collaboration

Analytical Thinking

WORK HISTORY

Server Bonefish Grill 08/2019 - 01/2022

Greeted all guest with a smile and friendly greeting Transported food

Took orders, made drinks

Completed orders by totaling the checks

High energy process and results –oriented professional Strong communication skills

Effective team member who is comfortable with leading or collaborating Successful in establishing productive work relationships Confident and decisive under stressful conditions

Increased sales significantly by upselling higher-end products to customers. Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Answered customers' questions, recommended items, and recorded order information. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Lab Technician Coca Cola United - Montgomery, AL 02/2022 - 03/2023 Set and oversaw quality assurance guidelines for laboratory work. Oversaw items in inventory and reordered before supplies diminished. Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Cooperated with other technicians to develop and test new protocols. Maintained documentation on tests performed in lab. Monitored and documented safety standards to verify compliance. Manager Dreamlandbbq - Montgomery Alabama 02/2023 - Current Maximized performance by monitoring daily activities and mentoring team members. Set aggressive targets for employees to drive company success and strengthen motivation.

Identified and communicated customer needs to supply chain capacity and quality teams.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Managed and motivated employees to be productive and engaged in work. EDUCATION

Awarded Tom Joiner Scholarship Volunteer Homeless Shelter Alabama State University - Montgomery Alabama 05/2020 Bachelor of Science: Medical

Received multiple scholarships by applying vigorously. Dean's List 2014-2017

Member of SOS student orientation services.

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