Curriculum Vitae

Mercy Wanja Murimi

Telephone no: +254-***-***-*** Email: adwdrt@r.postjobfree.com

Bio Data

Gender: Female

Marital Status: Married

Date of Birth: 24TH Nov 1990

Nationality: Kenyan

Personal Profile

I am a reliable, trustworthy professional in the field of Customer Service and Business Administration. Adept at implementing innovative business practices and procedures to improve efficiency. I also have good knowledge of coordinating, monitoring and participating in customer relations procedures. Having the ability to drive out inefficiencies through process improvement as well as assist in the maintenance and development of good business practices procedures.

Education

2022-2025 Bachelors in Business Management

Kenya Methodist University

2020-2020 Certificate of Proficiency

College of Insurance

2009 - 2010

Diploma Level-Cabin Crew

Nairobi Aviation College

2005 - 2008

Kenya Certificate of Secondary Education

Muruguru Girls High School

1997 - 2004

Kenya Certificate of Primary Education

Kirigu Primary School

Skills

Analysis and Numeracy: Proficient at analyzing sets of accounts and financial reports.

Communication Skills: I am an excellent communicator who effectively conveys information both verbally and in writing. I am also a keen listener and gives prompt feedback.

Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation.

Planning and Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Decision Making and Problem Solving Skills: I am able to make timely, well considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions.

Computer Skills: Good command of Microsoft office. Work Experience

July 2021-Dec 2021: MINET INSURANCE

Position 1: Claims Analyst

Duties:

• Reviewing of claims.

• Registration of new claims.

• Updating records and preparation of required documents.

• Processing of insurance claims

• Assisting clients in the right direction on lodging claims.

• Collating the necessary documents and information required to support a claim. Position 2 : Customer Care Agent

Duties:

• Answering questions about the company’s products and services.

• Resolving issues within the claim processes.

• Handling customers’ complaints.

• Collecting and analyzing customer feedback.

• Responding to customer reviews.

March 2019-Nov 2019: SMOOTHTEL AND DATA SOLUTIONS COMPANY Position: Front desk officer

Duties:

• Greet visitors and escort them to appropriate office or person.

• Respond to visitor’s questions professionally and courteously.

• Sort and distribute incoming mails and handle outgoing mails.

• Place outgoing calls and conference calls as needed.

• Draft, review and proofread office documents.

• Perform basic data entry when needed.

• Order and stock office supplies.

• Operate and maintain office machines including printers, copiers, and fax.

• Maintain reception area clean and organized.

• Ensure in compliance with company rules and regulations.

• Notify Security Officer about unescorted guests and emergency situations.

• Assist in issuing guest passes and employee ID cards.

• Assist in making meeting room reservations, catering arrangements and travel bookings. FEB 2018-DEC 2018 :DELVIEW HOTEL

Position: Manager

Duties :

• recruiting, training and supervising staff

• managing budgets

• maintaining statistical and financial records

• planning maintenance work, events and room bookings

• handling customer complaints and queries

• promoting and marketing the business

• ensuring compliance with health and safety legislation and licensing laws June 2017 to Jan 2018 AFRO-SAYARI HOTEL

Position: Supervisor

Responsibilities:

Maintaining staff by recruiting, selecting, orienting and training employees

Accomplishes staff jobs by coaching, counseling and disciplining employees

Maintains safe and healthy work environment by establishing and enforcing organization standards

Completes operations by developing schedules

Controls expenses by gathering and submitting budget information

Providing quality service by enforcing quality and customer service standards. Jan 2016-May 2017 PASHO MILLERS

Position: Assistant Administrator

Responsibilities:

Management of office equipment

Maintaining a clean and enjoyable working environment

Handling external & internal communication/ management systems

Managing clerical & administrative staff

Organizing, arranging & coordinating meetings

Sorting & distributing incoming & outgoing mail. Mar 2014-Sept 2015 BONDS GARDEN RESTAURANT

Position: Reservation Agent

Responsibilities:

Processing & booking reservations by mail, telephone or central reservation systems and referrals

Following up on enquiries made and responding effectively

Having full knowledge on the extent of giving credit facilities to a client

Greeting client warmly and ushering them in to their respective rooms

Making sure fliers and brochures are placed in accessible points for clients to pick

Other Duties as Assigned.

Position: Sales & Marketing Assistant

Visiting Customers and external agencies

Helping to organize market research

Analyzing questionnaires

Assist in writing reports, company brochures and similar documents

Organizing and hosting presentations and customer visits

Maintains customer database by inputting customer profile and updates Additional Information

Hobbies and Interests

Reading, Traveling, Socializing

Singing, writing poems

Referees

Patrick Omoro,

Claims Manager, Minet Risk Solution

Telephone Number: +254-***-******

NAIROBI

Mr.Mwangi,

Consultant, Bonds Garden Restaurant

Telephone no:072*******

NAIROBI

George Thuita

Director, Pasho Millers

Telephone no: +254-***-***-***

NAIROBI

Angela Muthoni

Manager, Afro-Sayari Hotel

Telephone No. +254-*********

NAIROBI

Evelyn Mogaka

Human Resource Manager,Smoothtel and Data Solutions Company Telephone no +254-***-******

Nairobi

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