GWENDOLYN JUNE KERBY GRIFFITTS

*** ******** ***** *******, ** 79603

325-***-****

adwdms@r.postjobfree.com

Skills Summary

Fact finding and investigations

Subject interviewing

Trend evaluations

Video surveillance systems

Records handling

Building customer trust and loyalty

Efficient and detail oriented

Team management

Inquiry requests

Information confidentiality

Administration and Reporting

Interrogation skills

Missing person investigation

Mobile surveillance

Money Laundering investigations

Issue and complaint resolution

Data entry and maintenance

Incoming call maintenance

Responding to difficult customers

Office management

Contract development and management

Project Management

Education

MBA Accounting/Tax 1999 GPA 3.5

Master of Science Human Services 2013 GPA 3.4

Experience

Investigator II. 10/11-1/12 Child Protective Services Ft. Worth, TX

Carefully documented statements, observations, and evidentiary materials

Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations

Documented findings and prepared detailed reports

Conducted interviews with witnesses and clients

Internship Student 9-10/12. Department of Aging and Disabled Services

Interacted with customers by phone, email, or in-person to provide information

Delivered clerical support by handling range of routine and special requirements

Helped with administrative support by managing incoming calls, coordinating files, and sorting mail

Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs

Prepared meeting materials and took clear notes to distribute to shareholders

Internship Student Adult Protective Services 6-8/2010. Abilene, Texas

Internal Revenue Agent 9/2002-6/2009 Internal Revenue Service IRS. Abilene, Texas

Responded to taxpayer questions and helped individuals complete and file tax documentation

Verified completeness of provided details when processing applications

Professionally negotiated and dealt with taxpayers in confrontational situations

Kept case data and contact information up to date to expedite proceedings

Recommended financial solutions in relation to tax implications

Met with taxpayers and representatives to address and resolve concerns

Interpreted and applied federal and state tax codes for personal, business, and corporate taxes

Bank Examiner Federal Deposit Insurance Corporation FDIC 6/99-8/2002 Wichita, Kansas

Led audits for financial institutions compliance with consumer compliance rules and regulations

Completed financial disclosure review and resolved ethics issues

Developed supervisory strategies and plans for corrective action and progress monitoring in coordination with other experts

Maintained quality control system and conducted quality assurance reviews of banks supervisory activities, strategies, and products

Signed reports of examination (ROE’s) for banks and savings associations

Reviewed and discussed findings, conclusions, and areas of concern with board of directors, committees of board, or senior bank management in coordination with EIC

Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations for financial solvency

Auditor II State of Kansas Wichita, Kansas 8/95-2/99

Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement

Complied with established internal procedures by examining reports, processes, and documentation

Participated in interviews, performed observations, and evaluated pertinent information to supplement audit findings

Performed strategic planning, execution, and finalizing audits

Analyzed data and findings and prepared reports for lead auditor detailing production

Gathered and analyzed financial data to determine improvement efforts

Planned and executed audit phases and data input into software for analysis

Developed auditing program to address risks and evaluate regulatory requirements

Internship Student Kennedy & Coe Topeka, Kansas 1/94-6/94 CPA firm

Student Teacher Emporia State University Emporia, Kansas 8-12/93

Certified Internal Auditor 1999-present

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