Service Representative Advocate
Resume:
LINDA
ETO
**********@*****.***
Forney, Tx 75126
Committed customer service expert with experience serving a variety of customers throughout the US and Canada. Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. Over 7 years experience in customer service, including mortgage, technical support, services requests, and customer care. Familiar with major customer service software, meetings presentations, conflict and escalation resolution, BBB complaints, and possess a very positive attitude. PROFESSIONAL SUMMARY
CoverMyMeds - ACCOUNT COORDINATOR
Columbus, OH • 03/2022 - Current
MORTGAGE, Jp Morgan chase - CUSTOMER SERVICE REPRESENTATIVE 08/2020 - 01/2022
BMW Financial Services NA - BILINGUAL CUSTOMER SERVICE ADVOCATE
06/2017 - 01/2020
WORK HISTORY
over 65 calls per day to pharmacies, prescribers and insurance representatives to help troubleshoot errors that occur throughout the prior authorization process .
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manages user account,tracks data, and works alongside a team to continue to perfect various workflows .
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operate as the expert on specific medications with the task of ensuring patients get cleared for as quickly as possible .
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answering questions about CoverMyMeds features and benefits and explaining why providers should create an account .
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helping end users who call our support line or click to chat with a representative via Covermymeds website and ensure service is easy to use and hassle-free .
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Answered constant flow of customer calls with minimal wait times regarding mortgage, escrow and refinancing questions.
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Assists in monitoring non escrow accounts for payment of taxes and insurance mortgagor.
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• Assist with annual escrow analysis and year end statement. researches customer complaints or concerns and corrects or adjust records as needed.
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responds to customers correspondence, type letters, prepare forms, and other documentations.
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Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers.
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Gained customer trust by providing knowledgeable and accurate information in both English and French.
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Helped improve customer satisfaction by translating customer paperwork and company documentation.
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SKILLS
• problem solving
• Payment Processing
• Troubleshooting Technical Issues
• Active listening
• conflict resolution
• teamwork
• Multitasking
• computer skills
• time management
• empathy
Institut universitaire de la cote
BACHELOR DEGREE: SUPPLY CHAIN
MANAGEMENT
EDUCATION
Communicated with management when customer issues escalated and worked to find resolutions.
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Educated customers about billing, payment processing and support policies and procedures.
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English
Native or Bilingual
French
Native or Bilingual
LANGUAGES
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