Entry Clerk Service Rep
Resume:
MIRANDA MORENO
*** ***** **. *** *******, TX ****9 210-***-**** adwdkq@r.postjobfree.com
EDUCATION
Southern Careers Institute 6963 NW Loop 410 San Antonio, TX 78238 Medical billing and coding Expected graduation date: January 20, 2017 SKILLS PROFILE
● Excellent computer skills in Microsoft word, PowerPoint, outlook, excel, 10 key, typing skills, filing.
● Data entry level, customer service, inventory, ICD-10, medical terminology, insurance verification.
EMPLOYMENT HISTORY
FIS 06/12/2019-present
San Antonio, TX
● Work in the vault where we store all cards to be processed for all orders for the customers that are sent through the database. I print and put together all job orders in clear pouches and distribute the work to other associates to get them processed.
● Make sure all inventory is updated and is correct and is stocked up for the next shift. Also receive shipments of pallets of cards and make sure all material is accounted for. We get all orders and card envelopes ready to be shipped out through UPS or FEDEX. Macys 03/13/2018-09/13/2019
San Antonio, TX
● Receiving department so I unload the truck when the truck comes in, unload all items on the truck until the truck is empty and put all merchandise where it is assigned. Also tag valuable items with inked tags and security tags.
● Also in the fulfillment room where all online orders are filled and picked. When all items are picked and delivered into the fulfillment room then we pack the items and ship them all out. QVC 08/08/2017-12/06/2017
San Antonio, TX
● Customer service rep and also order services rep, would answer inbound calls for customers who wanted to order items they saw on TV, or have any trouble with their online accounts.
● As a customer service rep I was able to take care of most all situations for customers or new customers. Such as refunds, credits to account, any information on account if needed, reset accounts, update any information on account, and resend items if not received. Texas Inpatient Pediatrics, Charge Entry Clerk 01/16/2017-07/18/2017 San Antonio, TX
● Look up patient’s demographics in systems and then create their accounts on CPS system, and then wait for Dr. charges and then enter them in the patients’ accounts and make sure all are correct and send the claims off to the correct insurances.
● Verify insurance information for patients, to check for the dates of service to match and the patient is eligible at time of services in hospital. Verification on insurances and making sure patients’ information is correct from the hospital. Billing Experts of San Antonio, Biller and Coder December 2017 (externship) San Antonio, TX
● Learning how to call claims and get information on denied or processed claims, call insurance to check why claims were denied. File all claims in alphabetical order.
● Calling to verify insurance coverage on patients for workers comp see if they have PIP or 3rd party insurance. Filling out information to appeal claims that have been denied. Datamark Inc., Data processor Operator 06/19/2015-02/12/2016 San Antonio, TX
● Go to the departments’ que and get all the loan accounts that were assigned and begin print out documents disclaimers for members insert the printed papers in certain folders then send them to be QC’d and then shipped off FedEx.
● Also help in any other documents that needed to be printed out for certain information on members request, would also print them out and put them in the correct envelope to be sent out priority mail or FedEx.
MCNA, Media Riders, MSR Customer Service 2/16/2015 —4/22/2015 San Antonio, TX
● Answer inbound calls for dentist offices or Texas Medicaid or Chip members and also Florida Medicaid members.
● Would answer any questions about bills, claims, and changing their primary dentist. Send new member cards when requested, referrals and authorizations. Xerox, Customer Assistance
5/5/2014 — 1/20/2015
San Antonio, TX
● Answer all questions for members of the EPPICARD and Unemployment pre-paid debit cards.
● Would go through cardholders transactions to make sure all were correct and added up to balance, also dispute any charges that were not familiar to the card holder. Issue new cards if lost, stolen or damaged.
Global Technologies, Stockroom/Clerk 1/9/2012 — 5/2/2014 San Antonio, TX
● Worked in a tool crib for San Antonio Aerospace for aviation mechanics.
● Issue out tools and parts when needed for mechanics to finish the jobs on the planes. Jeff Bonner RD, Expediter 1/10/2011 — 10/28/2011
San Antonio, TX
● Parts for planes are made here so I would go and make sure all parts and deadlines were met for shipping and ordering. I would check each department to see if anything was needed or materials needed to speed up the finished product.
● Pull up reports every morning to make sure all parts were making the due date. Also take parts and finished products to shipping and receiving to have them shipped out to customers.
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