Doreen Ford

Assistant Manager

Philadelphia, Pennsylvania, United States

+1-215-***-****

adwdju@r.postjobfree.com

SUMMARY

Proactive and meticulous Assistant Manager with over 15 years of experience in the restaurant industry. Strong ability to

maintain focus to ensure excellent customer service as well as satisfaction.

WORK EXPERIENCE

May 2022-December 2022

Assistant Manager

KFC / Taco Bell

Maple Shade Township, New Jersey, United States

Exceeded sales goals and accomplished business objectives by inspiring team members and promoting

brand. Ensure inventory counts remained within monthly tolerance levels. Daily walk-throughs to ensure

cleanliness and readiness for beginning and end of shift. Oversee team members working FOH and BOH to ensure

company compliance, state regulations and food safety are met. Daily reconciliation of registers and safe to ensure

accuracy.

November 2017-April 2022

Assistant Manager

KFC/Taco Bell

Philadelphia, Pennsylvania, United States

Generated repeat business through excellent customer service and responded to customer concerns with friendly and

knowledgeable service. Assessed job applications and made hiring recommendations to bring it top candidates to fulfill

key positions. Conducted daily team meetings to motivate team members, address any questions or concerns, plan

improvements, and evaluate progress moving forward.

November 2013-November 2017

Driver

Eden's Para Transit

Philadelphia, Pennsylvania, United States

Coordinated efficient routes to avoid delays and optimize schedules. Cleaned and maintained vehicle while assessing

vehicle for damage after each shift. Assisted passengers with entering and exiting the vehicle safely. Securing both

passenger and packages to minimize damage risk while in route to destinations.

December 2011-October 2013

Head Cashier

Home Depot

Philadelphia, Pennsylvania, United States

Resolved escalated customer disputes with special actions such as discounts. Performed store openings, closings and

shift change. Kept accurate account of deposits using reconciliation log reporting any discrepancies.

March 1990-January 2001

Assistant Manager

White Castle

Philadelphia, Pennsylvania, United States

Open and close store when scheduled. Provide supervisor customer service using 3 second rule. Ensure proper training

and development for new associates. Unload and process truck deliveries. Rotated stock using FIFO method. Conducted

inventory checks daily and reviewed weekly P&L reports. Implemented new stratigies to promote employee motivation.

Verified all cash pulls and deposits from registers. Prepare bank deposit and change order.

EDUCATION

-Current

High School Diploma

Frankford High School

Philadelphia, Pennsylvania, United States

High School Diploma in General Studies

Frankford High School - Philadelphia, PA

SKILLS

Inventory Inventory Control Sales Goals Food Safety Cooking Kitchen Management Culinary Arts

Culinary Reconciliation Audit Audits Cost Analysis Cash Balances Cash Handling Loss Prevention

POS Retail Sales Customer Service Merchandising Point of Sale Closing FIFO Payroll

Customer Service Oriented Labor Cost Human Resources

CERTIFICATIONS

ServSafe

Food Handler Certification

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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