Customer Support Network Administrator
Resume:
adwdjs@r.postjobfree.com
Casselberry, Fl 32707
adwdjs@r.postjobfree.com
R OBERT L. D EY
S KILLS & A BILITIES Excellent in sales and with the ability to learn rapidly, dealing with current sales promotions to the latest electronics and equipment. Always focused on the customer’s needs, while qualifying and the ability to close deals. The curriculum at my school extended my knowledge in Microsoft Office products. The typing skills I mastered while in school, is a great asset. One of my greatest attributes is the ability to retain what I learn and to recall the information with impeccable accuracy. My past service experiences with customer service are outstanding, addressing customer’s issues and concerns, allowing me to fulfill the client’s needs with excellence. C OMMUNICATION Great ability of not only being able to learn fast, but to also retain knowledge and information. Great people skills and customer relationship skills that help in addressing customer’s problems and concerns, thus making for a more efficient work environment. Also, the communication skills to inform customers/consumers about sales offers/promotions and the ability to qualify and even up-sell customers and to close deals.
E XPERIENCE Q UALITY A SSURANCE M ANAGER - T RAINING /R ECRUITING M ANAGER, G REEN S OLUTIONS OF F LORIDA (L ONGWOOD, F L ) 12/21 - C URRENT
10/19 – 3/20
Monitor all outbound calls for inaccuracies and unethical approaches to customers in a sales environment. Checking all leads for quality and that they are within the perimeters specified by the business model of the company for great solar potential. Making sure of false or “scam” leads and confirming with property appraisals as to the proper homeowners and other specifications of the home for solar potential. Hiring/recruiting and training of marketers for the setting of appointments for solar/energy efficiency products. O WNER, G ENESIS C REDIT R EPAIR (C ASSELBERRY, F L ) 11/20 – 11/22
Working with realtors and lenders, helping their clients with starting the home buying process and with a credit consultation as well as explaining the basics about credit. Running credit, going over their credit reports, setting goals, credit counseling and creating a plan of action for every client. If the client signs up for credit repair, then following up monthly with the client as well as the lender/realtor. Having a very strong concept of credit and being able to comprehend credit reports, as well as understanding the F.C.R.A., F.D.C.P.A., FACT Act, C.R.O.A. and Truth in Lending Act.
S ALES A SSOCIATE, T RINITY E NTERPRISES LLC (W INTER P ARK, F L ) 3/20 – 11/20
Working with realtors and lenders, helping their clients with starting the home buying process and with a credit consultation as well as explaining the basics about credit. Running credit, going over their credit reports, setting goals and creating a plan of action for every client. If the client signs up for credit repair, then following up monthly with the client as well as the lender/realtor. Having a very strong concept of credit and being able to comprehend credit reports, as well as understanding the F.C.R.A., F.D.C.P.A., FACT Act, C.R.O.A. and Truth in Lending Act.
Q UALITY A SSURANCE M ANAGER, A MERICAN P OWER S OLUTIONS (L AKE M ARY, F L ) 01/19 – 10/19
Monitor all outbound calls for inaccuracies and unethical approaches to customers in a sales environment. Checking all leads for quality and that they are within the perimeters specified by the business model of the company for great solar potential. Making sure of false or “scam” leads and confirming with property appraisals as to the proper homeowners and other specifications of the home for solar potential. The owners dissolved this company and one of the owners formed Green Solutions of Florida.
S MALL B USINESS S ALES C ONSULTANT, C ENTURY L INK (A POPKA, FL) 01/17 – 1/19
Sales Consultant for Small Businesses, with a Fortune 100 Telecommunications Company, entails helping small business owners with everything from issues with billing corrections or even new sales and upgrades, to rate plans and promotions all while helping the customer with business growth as a main priority. Having the ability to multitask, as there are as many as 8 different platforms that are required to utilize for billing issues, rate changes, service availability, support issues, sales platforms and even troubleshooting issues. Being able to deal with irate customers, able to diffuse any tense situations and being able to resolve their issues, while also being able to develop a relationship with the small business owners and to close sales that will benefit the specific business’s growth model. S ALES A SSOCIATE /R EPAIR T ECHNICIAN, B ATTERIES P LUS B ULBS (A LTAMONTE S PRINGS, FL) 03/16 – 01/17
As a retail associate, being able to deal with retail and commercial customers, answering their questions to technical issues or issues related to difficulties or problems they need resolved. Upselling and other sales techniques related to the retail industry. As a repair technician, providing mobile device repair and custom battery pack rebuilds and also minor electronic repair. the use of tap welding and soldering skills, needed for electronic repair and custom battery pack.
O WNER - SELF E MPLOYED, LDP RODUCTIONS (C LEARWATER, FL) 12/12 – 12/18
As an entrepreneur, I currently provide IT Service and support for personal and small business. From building custom computers or to up-grades for customers and on-site repair for computers and mobile devices. Installation of home theater systems, gaming systems, installation, and configuration of SOHO peer-to-peer networks or client/server networks. Designed and built network for a small business client, currently maintain and administer networks for clients, provide remote and on-site management and support. Have Sub-Contracted for tech. companies in the central Florida area, to keep up with the demands for clients and working with contractors to maintain a superior level of tech. services and also respecting client’s and contractor’s confidentiality while following all procedures and protocols as set forth in each project’s contract. IT N ETWORK A DMINISTRATION /S ECRETARIAL, E VOLVE (C LEARWATER, F L ) 04/14 – 12/14
IT Network Administrator. As a network administrator, I designed scheduled maintenance and updates (software and hardware), upgrade and scalability recommendations and implementation. Set up a Customer Relations Management (CRM), database entry as well as using this information to maintain customer relations and for use in sales. Install, configure, and program NEC VoIP phones and equipment. Extensive knowledge of Active Directory, incorporated group policies. In addition, I created a VPN with secure NAP, and using ACL’s to provide file security, I designed and implemented global policies to secure company data and patient’s records. The configuration and implementation of VMMs, efficiently using virtual servers within the company’s domain, the understanding of CISCO scripting for the routers and the knowledge of sub netting for networks.
L EVEL I T ECHNICAL S UPPORT, V ERIFONE (C LEARWATER, F L ) 01/14 – 04/14
As part of a security team, we provided customer support for companies dealing with private information for their clients, by implementing a more secure platform to process credit cards in accordance with bank security regulations. We assisted clients to walk them through the process of upgrading terminals, within the established deadline. Contracted employment. O WNER - SELF E MPLOYED, C ITRUS P RESSURE W ASHING & D ETAILING (I NVERNESS, FL) 12/09 – 12/13
Handyman business owner and sole-proprietor. The ability to understand customer’s needs and being able to bid on projects and give proper estimates for customers. The dealing of everyday business and management functions.
T ELE -S ALES A SSOCIATE, O VERALL S UPPLIES (I NVERNESS, FL) 01/06 – 11/09
Tele-sales for the commercial industry. Product information and expertise, with knowledge of promotional sales offers. Great people skills were a requirement, as well as sales expectations and quotas.
S ALES A SSOCIATE, R ADIO S HACK ( OCALA, FL)
06/00 – 06/03
Electronics sales with knowledge of products and proper installations. Work with multiple wireless carriers and dealt with customer’s accounts and equipment. Also Radio Shack certified in different aspects of electronics, sales, warranties, and proper sales qualifications and sales closing techniques.
E DUCATION C ITRUS H IGH S CHOOL – I NVERNESS, FL Graduated with 3.2 GPA in 2000
I. T . T . T ECH . – T AMPA, FL
Attended Electronics Engineering in 2000-01
F LORIDA C AREER C OLLEGE – C LEARWATER, FL
Graduated in 2014 with a Technical Diploma for Computer/Network Technology GPA is 3.9
CompTIA A+ Certified
C.P.R. and A.E.D. Certified
R EFERENCES
D R . L ISA M OSER
Psychiatrist/Program Director, eEmpower/Evolve
I VAN S ERRANO
Instructor, F.C.C.
C ESAR R IVERA
Shift Manager, Green Solutions of Florida
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