Customer Service/Mailroom Clerk
Resume:
Mayra Lebron
Bilingual Customer Service Agent with 8 Years of Experience
Belchertown, MA 01007
*******@*******.***
Highly organized Front Dest Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Authorized to work in the US for any employer
Work Experience
Front Receptionist
Raipher PC. Law Firm - Springfield, MA
August 2021 to March 2022
Answer multi line phone, direct/transfer calls to appropriate person, open/distribute mail, enter payments, set up calendar, enter new clients into the system, open new client matter sheets. Assist with anything needed throughout the day. Greet visitors and assist in their needs. Customer Service Representative/Mailroom Clerk
Stavros Center For Independent Living - Amherst, MA December 2008 to July 2021
• To answer all the incoming calls promptly and in a courteous manner, trying to understand and respond properly to the questions asked. In cases where questions need to be researched before they could be answered properly, to make sure these calls are returned within a 24 hour period
• To keep daily logs on all the inquires and complaints coming from the consumers as well as their surrogates and /or personal care attendants
• To listen to messages that are left on voicemail systems twice a day, once in the morning and once in the afternoon and to respond to these message before the end of the day
• To work with Fiscal Payroll Data Entry Clerks in getting answers from consumers regarding the information on timesheets (as well as other questions) before their bi-weekly payrolls are processed
• To respond to consumers' requests in writing as needed
• To assist with the mail pick up and the mail drop off as needed
• To work on different tasks assigned by the Fiscal Billing Manager/Consumer Liaison as needed
• Enter New Hire Paperwork for the set up of new pas for Stavros Fiscal CIL, SCO/ONE CARE, MFP into the database.
• Verify the consumer eligibility for services of each program.
• Verify all information is up to date so that Fiscal Department can pay PCA their timesheets.
• Provide employment/income verification request for PCA from different loan, housing, employment agencies.
MAILROOM CLERK. Sorting mail, delivering mail, shipping outgoing mail and packages. Maintains and enters data into database system.. Provides overall clerical support to the Department which may include drafting . letters/emails, filing, copying, proofreading, taking messages, sorting mail.. . Makes any revisions and distributes as directed to assigned departments.. Proofreads material for grammar, punctuation, spelling, format, accuracy, and .c completeness.. Assists with Joint Commission readiness activities as requested.. Conducts on-the-job training of assigned employees concerning routine clerical. .p .p procedures and agency policies.. Coordinates Satisfaction Surveys as instructed, including mailings, and receipt o . of inpatient responses.. Sorting of interoffice mail and messages, mailroom supply inventory, organize mailroom.. . Operate mailroom equipment, postage meters.
• . . Capacity to work under pressure with fluctuating deadlines and priorities.
• . . Team centered cooperative work philosophy; professional demeanor and approach to to work.
• . . Capability to work on and prioritize multiple projects simultaneously, in a fast paced . environment, strong customer service through a positive attitude of approachability, . adaptability, problem solving and desire to support staff.
• . Proficient use of Microsoft Products including Word, Excel, Access, and Outlook. Phone Receptionist
VALLEY CDC - Northampton, MA
July 1996 to November 1998
Phone Receptionist, scheduling dates, updating weekly agendas, recorded meetings,answer and make calls between clients.
Self Employed
GREAT ADVENTURES FAMILY CHILD CARE - Northampton, MA January 1995 to May 1997
Child care for different levels of age, meal preparation, monthly reports, bill and collected payments, communication via phone with parents.
GYM ATTENDANT
FIGURES AND FITNESS - Holyoke, MA
July 1992 to January 1993
Child care center supervisor for children at facility, collect fees, logged attendance, provided snacks. Certified Nursing Asst
PIONEER VALLEY NURSING HOME - Northampton, MA
May 1989 to February 1990
Provide direct care to patients under the supervision of a nurse. The sort of responsibilities a CNA typically performs are tasks related to activities of daily living. Take vitals, Assess patients, communicate, attend to patient hygiene, help them move around, assist with eating, toileting, clean patient room. Education
DIPLOMA
NORTHAMPTON HIGH SCHOOL
June 1989
Skills
• First Aid/CPR Certified
Bilingual, fluent in both English and Spanish
Eloquent and friendly with a very confident outlook
[Professional or technical skills]
• Childcare
• Toddler Care
• Infant Care
• Spanish
• English
• Customer service
• Proofreading
• Clerical Experience
• Computer literacy
• Basic math
• Microsoft Office
• Typing
• Office experience
• Microsoft Excel
• Microsoft Word
• Data entry
• Multi-line phone systems
• Phone etiquette
• Writing skills
• Front desk
Languages
• English/Spanish - Fluent
Assessments
Data entry: Accuracy — Highly Proficient
April 2021
Entering data quickly and accurately
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient April 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
May 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Filing & organization — Proficient
June 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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