Ryan McQueen

High Point, NC *****

adwdi0@r.postjobfree.com

336-***-****

High Point, NC 27260

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

CSR - Customer Service Representative

Anthem Blue Cross BlueShield - High Point, NC

December 2021 to Present

1. Responsible for providing information about an insurance company’s products to its clients. 2. In charge of offering necessary assistance and support to the clients. 3. Responding to customer inquiries and resolving complaints or forwarding them to the appropriate department for solution.

4. Attending to calls and correspondences, providing information with respect to insurance policies, and also communicating any changes in policy to existing and prospective clients. 5. Ensure that customers make buying decisions armed with the right amount of information. 6. Analyze customer’s complaints and recommend solutions. 7. Discuss with customers on telephone and provide information on the company’s products and services.

8. Record all conversations with clients with details of inquiries or complaints and action steps that were taken.

9. Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.

10. Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied. 11. Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients. 12. Communicate changes or adjustment in policies to clients. 13. Send newsletters, mails, and other forms of correspondences to customers. 14. Receive reports of claims and communicate reports of investigation to the clients. 15. Forward all filed claims to the appropriate department for handling and investigation. 16. Assist in soliciting sales of new products and policies. 17. Liaise with other departments and provide support to them. 18. Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.

19. Offer information about price quotes to prospective customers. 20. Liaise with the companies insurance agents and process all orders made via telephone. 21. Receive visiting customers and provide them with necessary assistance. 22. Manage and protect the reputation of the company. 23. Maintain strong clientele relationship with customers. Ward Clerk / administrative Assistant

Pine Ridge Health & Rehabilitation Center - Thomasville, NC March 2021 to December 2021

• Manage all inbound telecommunication (transferring / answering phone calls). • Maintain all Clinical and Administrative files.

• Coordinate 150 +Resident’s Daily Visitation Schedule.

• Support all relative duties within Human Resources and Residential activities.

• Process Resident’s transactions and accounts

• Assist facilities’ department work projects and assignments.

• Enforce safety guidelines and procedures administered by State officials. Sales Associate

Walmart

June 2020 to March 2021

• Managed records of customer interactions.

• Responsible for transferring / answer incoming calls.

• Provides exceptional customer service to 500+ clients daily.

• Personalized shopper for clients to fulfill their specific needs.

• Ambassador for the health and safety of our clients / employees. • Handled large monetary and credit transactions.

Crew Trainer/Crew Member

McDonald's - Archdale, NC

January 2019 to June 2020

• Assisted in all Front Counter Management

Responsibilities while on duty.

• Assisted the training and orientation of New Hires.

• Managed all transactions and refunds for our clients.

• Provided noteworthy customer service to our clients to fulfill all their needs to satisfactory. • Ensure all employees actions were in accordance to FDA regulations Education

High school diploma

Trinity High School - Trinity, NC

October 2018 to July 2020

Skills

• Sales

• Merchandising

• Cashiering

• Cash Handling

• Retail Sales

• POS

• Upselling

• Serving Experience

• Microsoft Powerpoint (Less than 1 year)

• Barista Experience

• Coffee Experience

• Custodial Experience

• Cooking

• Commercial Cleaning

• Cleaning Experience

• Host/Hostess

• Busser

• Food Service

• Inventory Control

• Time Management

• Microsoft Word

• Guest Services

• Food Preparation

• English

• Computer Skills

• Medical receptionist

• secretary

• ward cleark

• Data management

• Data Entry

• Pricing

• Medical Records

• Flexibility

• Reliability

• Problem-solving

• Team Work

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