KELLIE DOLAN

PROFESSIONAL SERVICE ADVISOR

PROFILE

Generalist expert with specific knowledge in automotive industry startups and established companies. Lynchpin of general end-to end-customer service requirements.

Emotional intelligence-centered; abilities to work with persons from various backgrounds, personally and professionally.

Sales-oriented: Values continued exceeded expectations that for business and customer growth; track record of +20-30% service sales increase.

CONTACT

PHONE:

978-***-****

EMAIL:

adwdhc@r.postjobfree.com

CERTIFICATIONS

Master Service Advisor:

Chrysler Jeep

Master Service Advisor: Ford/Lincoln Motor Company

EXPERIENCE

Personal Care Assistant (PCA), Middlesex County provider, 2019-Present

Professional care provider for medical and home management for individuals. Unique attention to all needs of patients, their well being to assist them to remain in their place of living, ability to sustain personal well-being and life care advantage goals in all aspects of elderly care.

Wayside Ford, Marlborough, MA

Ford Master Certified Service Advisor, 2011-2018

Responsible for receiving customers, managed all repair orders, monitoring motor vehicle progression deliveries, service and sales consultant, commencing customer follow-up, dispatch work order for the Service Departments and assist Service Manager(s) with daily routine.

•Online resource expert for automotive original equipment manufacturer information including ADP/CDK, Reynolds & Reynolds, ALLDATA and Mitchell

•Managed high volume of warranty work

•Provided high level of accurate estimates

•Consistently exceeded sales expectations

•Grasped new ideas and integrated them into desired results

•Provided a strong liaison and sense of trust between technicians and customers

DJS Automotive, Acton, MA

Office Manager & Service Advisor, 1990-2010

Key front-end and back-end manager of business operations and customer service. Managed all front end to back end services. Drove key sales initiatives as business and customer base grew.

•Managed conversion from manual paper-based system to electronic records.

•Managed all secretarial and customer service-related duties; general errands and ordering parts.

•Accounting and Financial Operations: Managed collections by contacting customers telephone with a 90% recovery of outstanding debts on a monthly basis. Maintained Accounts Payable, Receivable and Collections via Quick Books. Handled all accounting matters directly with executive management and customers. Provided proficient levels of accurate estimates. Consistently exceeded sales expectations in tandem with business operations.

EDUCATION

Acton-Boxborough Regional High School

High School Diploma

Acton, MA

Northeastern University affiliate program

Relevant coursework: Managing Construction Contracts

Lexington, MA