SARAH YEATON

Las Vegas, NV ***** 702-***-**** adwdgk@r.postjobfree.com linkedin.com/in/sarah-yeaton-74017623 PEOPLE OPERATIONS

Employee Relations Human Capital Experience Investigations + Solutions

—People- and results-oriented manager with nearly two decades of experience in consistently delivering results through collaboration, critical thinking, and promoting respectful workplace environments — Personable and self-reliant human relations specialist ready to take career in a new direction while leveraging diverse people-centric experience and strong interpersonal skills to support customers, team members, and business operations. Consummate planner with a “whatever it takes “positive attitude and the ability to think ahead, anticipate needs and deliver consistent results.

History of successfully evaluating and resolving human relations challenges and work-related issues, building bridges, and enhancing performance.

Gifted consensus builder, leading inquiries into issues and concerns and promoting an inclusive culture in alignment with company values.

Set standards of excellence, establishing a new direction, improving guest + employee satisfaction, and delivering savings via scheduling according to demands.

SIGNATURE SKILLS

& COMPETENCIES

Employee Relations & Engagement Operations Management Coaching, Training & Mentoring Leadership & Team Building Data Analytics Customer Satisfaction Organizational Development Project Management & Execution Continuous Process Improvement Risk Management Creative & Complex Problem Solving Conflict Resolution Emotional Intelligence PROFESSIONAL EXPERIENCE

MGM RESORTS INTERNATIONAL Sept 2022 – Present

EMPLOYEE RELATIONS PARTNER

Serve as trusted advisor and counsel to managers and employees, contributing to the effective resolution of employee-related issues, disciplinary actions, legal matters, and separation initiatives. Working alongside management and Subject Matter Experts, including Legal, Internal Audit and Compliance, and HR Business Partners.

Steered case management of people-centric issues, including complex employee relations concerns, disciplinary actions, harassment, discrimination, accommodations claims, policy interpretation/application, and investigations.

– Led inquiries and evaluated information, impartially assessing situations to ensure deployment of appropriate responses and solutions.

Linked people and knowledge to achieve excellence in human resources, championing full collaboration and seamless communication with individuals and departments in coordinating investigation-related activities and determining outcome recommendations.

– Facilitated prompt and effective pathways to the resolution of workplace conflict by addressing all levels of employment in the same way and in compliance with all MGM Resort policies, practices, and legal considerations.

– Aided in developing Performance Improvement Plans (PIP) for salaried managers not meeting company expectations, partnering with and serving as a resource to the Director of Employee Relations.

Advanced employee relations policies and procedures, ensuring alignment with COE analytics and trends.

– Identified improvement opportunities and collaborated with business partners on implementation.

Maintained confidential and sensitive employee data and information in the strictest of confidence, handling documentation collected from various sources; submitting reports for management oversight; and forwarding remedial action proposals.

S A R A H Y E A T O N P a g e 2

ADVANTAGE SOLUTIONS Feb 2022 – Sept 2022

ASSOCIATE RELATIONS PARTNER II

Engaged to align management actions with business objectives, associate engagement and legal compliance goals, resolving associate concerns, enhancing retention, expanding investigation intake to capture appliable data, and providing complete picture to leadership before conducting interviews with witnesses and associates.

Spearheaded move of multiple lines of business from individual departments to Associate Relations, encompassing associates located in >25 different retailers.

Established a single point of contact, streamlining communication, eliminating bottlenecks and increasing operational efficiencies.

Implemented process for investigations and involuntary terminations, reducing future risk for the organization.

Enhanced dialogue between leadership and Associate Relations, building solid relationships and trust, fostering compliance with company/division policy and applicable laws.

Created and conducted training sessions, educating leadership on new processes geared towards diminishing risk of potential lawsuits, EEOC charges and unemployment claims. MGM RESORTS INTERNATIONAL Jan 2020 – Nov 2021

EMPLOYEE RELATIONS PARTNER

Serve as trusted advisor and counsel to managers and employees, contributing to the effective resolution of employee-related issues, disciplinary actions, legal matters, and separation initiatives. Evolved core functions to keep pace with COVID-era challenges, working alongside management and Subject Matter Experts, including Legal, Internal Audit and Compliance, and HR Business Partners.

Managed through crisis, migrating organization through rapid changes triggered by a global pandemic.

– Tapped as initial member of Company’s Covid Hotline (March-August of 2020), providing suggestions for development of new systems and processes, including contact tracing and employee communications amidst sweeping shutdown of onsite operations.

Steered case management of people-centric issues, including complex employee relations concerns, disciplinary actions, harassment, discrimination, accommodations claims, policy interpretation/application, and investigations.

– Led inquiries and evaluated information, impartially assessing situations to ensure deployment of appropriate responses and solutions.

Linked people and knowledge to achieve excellence in human resources, championing full collaboration and seamless communication with individuals and departments in coordinating investigation-related activities and determining outcome recommendations.

– Facilitated prompt and effective pathways to the resolution of workplace conflict by addressing all levels of employment in the same way and in compliance with all MGM Resort policies, practices, and legal considerations.

– Aided in developing Performance Improvement Plans (PIP) for salaried managers not meeting company expectations, partnering with and serving as a resource to the Director of Employee Relations.

Advanced employee relations policies and procedures, ensuring alignment with COE analytics and trends.

– Identified improvement opportunities and collaborated with business partners on implementation.

Maintained confidential and sensitive employee data and information in the strictest of confidence, handling documentation collected from various sources; submitting reports for management oversight; and forwarding remedial action proposals.

S A R A H Y E A T O N P a g e 3

ARIA RESORT & CASINO Mar 2015 – Jan 2020

HOTEL OPERATIONS MANAGER

Hired to manage front-of-house, ensuring operational excellence according to company vision and strategy and adherence to fiscal budgets. Supervised employees, overseeing delivery of exceptional guest services to yield optimal profits.

Bolstered property’s competitive position, providing process improvement insights to keep pace with customer needs in ever-evolving hospitality and gaming environment.

Spearheaded efforts to produce short- and long-term profitability, assisting with monitoring budgets and Front Desk operations.

Championed service standards, fostering relationships between departments to ensure exceptional guest service and maintaining appropriate staffing levels based on business demands. MIRAGE HOTEL & CASINO Sept 2010 – Feb 2015

ASSISTANT FRONT DESK MANAGER

Appointed to assist in management of front-of-house operations, collaborating with Operations Manager and management team in cross-departmental communications and execution of daily functions. Contributed to the effective resolution of routine guest concerns and employee conflicts. Supervised up to 50 front desk line-level employees per shift.

Created compelling guest experience, evaluating and modifying staffing levels in alignment with business demand and making cost-savings adjustments when possible.

Provided a positive employee experience and productive work environment, leading by example and leveraging natural warmth and compassion for others.

SAKS FIFTH AVENUE Jan 2010 – Jul 2012

SALES ASSOCIATE, JEWELRY

Provided personalized client experience, building strong relationships while meeting and exceeding sales goals. Incorporated product knowledge in the sales process, maximizing sales, units sold per transaction and dollar amount of each transaction.

Promoted store events, communicating through email, phone, and personalized notes.

Followed up with shipping, alterations, and client-related issues, maintaining the store image and driving positive client interactions.

NORDSTROM Oct 2004 – Jan 2010

SALES MANAGER, JEWELRY

Managed daily department performance, proactively addressing customer issues and/or concerns to find solutions. Directed sales, inventory control, visual merchandising, and compliance to company policies and procedures, scheduling sales associates and managers to accommodate traffic flow and special events.

Trained new and seasoned sales associates, maximizing service satisfaction through sharing product knowledge, procedures, and store culture.

Repeatedly recognized —achieving Pacesetter status for selling $380K (2006) and earning promotions to Department Assistant Manager (Feb 2007), Department Manager of Individualist (Sept 2007), Fashion Jewelry as Assistant Manager (Feb 2008), and Watch Specialist (2007-2009). S A R A H Y E A T O N P a g e 4

EDUCATION

General Education Coursework

Holding GPA of 3.5 College of Southern Nevada

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