Danielle Reed

Elk Grove, CA

adwdg7@r.postjobfree.com

+1-831-***-****

Authorized to work in the US for any employer

Work Experience

Store Operations Manager

Strauch & Co. - Stockton, CA

November 2019 to Present

• Manage all Store Operations.

• Excellent Customer Service & Problem Solving-Customer Satisfaction.

• Cashiering- POS.

• Excellent Cash Handling/Counting thousands of dollars at a single time.

• Payroll paperwork- Paycom.

• Hiring/Firing paperwork- Paycom.

• Back Office Operations- All invoicing and Paperwork.

• Communicating with Vendors to Create orders and checking in Deliveries.

• Stocking Shelves and Cooler, Organizing and Inventory control.

• Reporting All Maintenance issues and troubleshooting.

• Conducting Monthly Safety Meetings with my Staff- Proper/Professional Communication.

• Attending weekly Meetings with HR and fellow Managers.

• Answer Daily Emails and communications with Corporate Personnel.

• Computer- Excel, Microsoft, Backoffice Systems like S2K, ESO.

• Camera Operations- Watch video, conducting investigations when necessary and acknowledging good

behavior when displayed.

• Managed a staff of 10 employees

• Managed daily operations, administrative duties, scheduling, and sales

• Interviewed, hired, trained, and supervised new staff members, employees, team members and CSR's

• Managed team members', employees' and staff members' time off and sick leave requests

• Performed official money count every Week

• Coordinated schedules and assigned staff members', team members' and employees' shifts

Customer Service Representative

Strauch Companies - Elk Grove, CA

December 2017 to November 2019

• Promoted from CSR to Assistant Manager while being Relocated to AMPM Sister Stores to help Store

Managers who were out on leave or needed assistance.

• Managing store when Manager was not on site.

• Completing paperwork on weekends and weekdays when necessary.

• Delegating tasks and responsibilities to employees and ensuring good store presentation.

• Cashiering Responsibilities

• Cooking, Baking, Refill condiments

• Cleaning store, mopping, vacuuming, sweeping.

• Wiping down counters, pumps, all machines and equipment.

• Made coffee and Refill sugars and creamers.

• Stocking coolers, freezers and Backstock.

• Put away all Deliveries

• Assisted customers with a warm and professional attitude

• Operated the cash drawer

• Took inventory

• Assisted with technical support duties

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

• Assisted customers with questions

• Processed customer transactions, refunds, exchanges and orders

Cashier/Customer Service

M&M Strauch Company - Sacramento, CA

February 2012 to February 2014

• Cashiering Responsibilities

• Cooking, Baking, Refill condiments

• Cleaning store, mopping, vacuuming, sweeping.

• Wiping down counters, pumps, all machines and equipment.

• Made coffee and Refill sugars and creamers.

• Stocking coolers, freezers and Backstock.

• Put away all Deliveries

Education

Diploma

Calvine High School

Skills

• Excellent Customer Service, Loyal, Dependable, Hard Working, Team Player, Fast Learner, Great

Communication Skills, Greater understanding of the unique, sickly and elderly, Ability to defuse and

resolve conflicts through emathy and patience. (8 years)

• POS

• Kitchen Experience

• Cooking

• Food Service

• Retail Management

• Store Management Experience

• Team Management

• Merchandising

• Management

• Interviewing

• Supervising Experience

Languages

• English - Fluent

Certifications and Licenses

Food Handlers Certificate

January 2012

I completed and passed this course online, for my Job at Ampm. I did not print, so I am unsure of the

expiration date, if it does expire.

Additional Information

I am ready to work!

I am willing to learn any necessary skills.

I am willing take classes/courses to acquire licenses and permits.

I am ready to start a new journey with your Company!

Contact this candidate