Executive Assistant Customer Service

OGBUMUO HENRY ONYEBUCHI

• **** Spokeshave Court • Frederick, Maryland, 21703 • 845-***-**** • ********@*****.***

SUMMARY

Enthusiastic technologist and a diligent professional who is eager to learn and contribute to team success through hard work, attention to detail and organizational skills. Experience in detailed care of patients with success in managing patient triggers. Committed to working with patients, families and colleagues for a well-rounded medical care.

WORK EXPERIENCE

Medication Technician, Personal Care/ Direct Support May 2022 – Date

Maximum Support Services, Baltimore, Maryland

Worked with staff to help maintain personal hygiene and grooming

Administration of medication to patient when needed.

Conducting regular checks and documenting information on client’s vitals as needed

Assisted with taking patients to places of interest and inclusion in the community

Reported incidents that may arise as a result of suspected abuse, neglect, or exploitation to the appropriate authorities.

Helped individuals with tasks like shopping, doing some cleaning and managing money.

Taught patients tasks that they can perform themselves.

Documentation of medications assigned to patient and conducting 3-way checks on medications received from the pharmacy.

Monthly reporting on client progress

Assistant Banking Officer, IT Helpdesk/Network Support & Administration November 2019 – August 2020

Zenith Bank (SL) Ltd, Freetown, Sierra Leone

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Analysis and procurement of IT equipment based on organization’s specifications.

Install, modify, and repair computer hardware and software.

User, group creation and management on Active Directory.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Nightly /End of Day processing in a Sybase Environment and Powercard Management Application.

Configured hardware, devices and software to set up work stations and servers.

Patched software and installed new versions to eliminate security problems and protect data.

Collaborated with departments and branches to implement system-wide improvements.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Removed malware, ransomware and other threats from laptops and desktop systems.

Set up and administered ACP/ACH Server, DNS Server, SCCM DP Server, Client Capture workstations and configurations.

Responded to support requests from end users/customers and patiently walked individuals through basic troubleshooting tasks.

Created support documentation that empowered and enabled staff users to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Delivered technical sales presentations to prospects and presented benefits and value of products.

Processed over 60 support requests weekly for technical assistance on wide range of issues.

Senior Executive Assistant, IT Helpdesk Support July 2017 – October 2019

Zenith Bank (SL) Ltd, Freetown, Sierra Leone

Repairs Of Computer systems.

User, group creation on Active directory.

Account number generation for new range.

CCTV Monitoring.

Helpdesk support and link network monitoring.

End Of Day Processing.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Patched software and installed new versions to eliminate security problems and protect data.

Configured hardware, devices and software to set up work stations for employees.

Devised solutions to operations issues related to the ACP/ACH System and Windows Operation System, working closely via phone, email, live chat and web teleconference.

Built and provided basic end-user troubleshooting and desktop support on Windows

Performed tests of functionality, security and performance of different workstations and devices.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Answered 50 incoming calls from residential and small business customers on Internet banking related issues and bank's products.

Executive Assistant, IT Helpdesk Executive June 2013 – June 2017

Zenith Bank (SL) Ltd, Freetown, Sierra Leone

Creation of new customer savings and current accounts.

Performed customer verifications for chequebook issuance.

User setup and activation on the Corporate Internet banking platform.

Communicate and coordinate with internal departments.

IProvision of network and help-desk support for staff as required.

Administration of the Automated Cheque Processing and Automated Clearing House platform.

Nightly (End of day) processing and Report Generation.

Periodic Backup and Network Link Monitoring.

Periodic Stock and Inventory update.

Developed and tested new product offerings prior to release to assist development team in bug identification.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Provided on-call support for critical issues related to Windows system

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Executive Trainee, Customer Service November 2012 - April 2013

First Academy, First Bank of Nigeria, Iganmu, Lagos

Activation, hot listing and Issuance of First Naira MasterCard, Visa and Verve Cards

Creation of new customer savings and current accounts

Opening and closing of cheque clearing zones

Prompt handling and response to customer inquiries

Performed customer verifications for chequebook issuance

Processed orders, forms, applications and requests based on customer interactions.

Direct requests and unresolved issues to the designated resource

Manage administration and customers' accounts

Communicate and coordinate with internal departments

EDUCATION

(Certified Medication Technician) May 2022

Mercy First Healthcare Solutions Inc, Baltimore, Maryland

(First Aid and CPR) May 2022

National CPR Foundation

(Mandt Training) May 2022

Enfield Locke Care LLC

(M.Tech Information Technology) September 2020 – September 2021

Eastern Mediterranean University, Famagusta, North Cyrus

SCCM Training by Microsoft February 2020

Zenithbank Plc, Victoria Island, Lagos

(Windows Server 2012, Certificate Of Completion) August 2014 –August 2014

SBTGS Group, Lightfoot Boston Street, Freetown

(Certificate of Completion, Cisco Certified Network Associate) July 2010 – September 2010

New Horizons, Ikeja, Lagos

(Certificate Of Completion, ICND 1) March 2008 – September 2008

Afrihub Café, Nnamdi Azikiwe University Awka, Anambra State

(B.Sc Computer Science) 2nd Class Lower January 2004 - June 2008

Nnamdi Azikiwe University Awka, Anambra State

Federal Government College Ikot Ekpene, Akwa-Ibom September 1995 - June 2001

(WASSCE)

PERSONAL SKILLS

Strong verbal, communication and presentation skills

Analytical thinking and problem-solving skills

Ability to establish good business relationships with customers

Organization and time management

Personal Care knowledge

Excellent ability to assimilate large data

Fast with learning and adapting to new technologies

Tolerant and flexible to working in different situations

Customer service oriented

Good organization and time management skills

Active listening skills

Highly adaptable

Stress tolerance

Patient Education

Treatment planning and disease prevention

HOBBIES

Music, Internet surfing, Photography, Travelling and Football.

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