Package Handler Service Representative
Resume:
Kate Ann Niezgocki
** *** ****** ***** **** *, Saint Cloud, MN 56301
adwdfk@r.postjobfree.com
OBJECTIVE: To obtain a position by improve customer satisfaction and increase office productivity
SKILLS:
•Proficient in MS Office Word, Excel, and PowerPoint
•Proficient in sorting and arranging varies packages
•Effective at cleaning and maintaining work environments
•Knowledge of writing professional business documents
•Assisted customers by listening, transferring calls, and taking their information
•Facilitated difficult customers with effective listening resulting in their satisfaction
EDUCATION:
Diploma: Business Administrative Assistant Graduated: September 2008
Minnesota School of Business, Waite Park, MN
•Dean’s List in Winter Quarter 2007
Associated Degree: Accounting & Tax Specialist Graduated: March 2012
Minnesota School of Business, Waite Park, MN
•Passed the Uniform Financial Accounting Mastery Exam
WORK HISTORY:
Itad Worker
IRT, St Cloud, MN August 2021 – July 2022
•Sorting, Testing, and Cleaning Electronics
•Maintaining Accurate Logs of Work and Electronics
•Grading Electronics based on Industry standards
Sanitation Worker and Bun Wrap Worker
Pan-O-Gold, St Cloud, MN July 2019 – February 2021
•Clean and Maintain Bread Wrap Area
•Detail cleaning machinery as access allows
•Part of the Bakery, Confectionery, Tobacco Worked, and Grain Millers International Union Local 0022
Pre-sort Package Handler August 2016 – November 2019
FedEx Ground, St. Cloud, MN
•Having effective accuracy for sorting and zone packages to proper routes
•Effective at unloading trucks and getting packages to appropriate line
•Maintaining company standards
•November 2016 presort employee of the month
Shift Manager February 2017 to February 2018
Perkins, Sartell, MN
•Counting tills and Safe to correct amounts and getting deposits ready for bank
•Cleaning front of restaurant by vacuum the rugs, cleaning bathrooms, and mop front floors
•Ring customers out at till and ring in to go orders
•Effectively manage shift and decide when employees are cut
Medical Account Manager, Insurance Representative, and Legal Representative
Alltrans Medical (Formally Array Services), Sartell, MN April 2014 – July 2016
•Effective use of CRS systems
•Proficient on Artiva
•Effective at insurance billing
•Working understanding of Epic
•Working understanding of Delair
•Working understanding of Centricity
•Proficient use of Transunion Healthcare system
Debt Collector November 2011 – July2012, November 2012 – February 2014
Collection Resources, St. Cloud, MN
•Effective use of the CUBS platform
•Working ability to perform skip tracking on accounts
Account Manager
Encore Capital Group, St. Cloud, MN March 2009 – August 2011
•Communicate with consumers in an effective and supportive manner
•Effectively negotiate with consumer to develop payment plans and settlements
•Evaluate consumer debt to find the best possible solution for consumer and business
•Complete approximately 60 calls per hour
•Increase and maintain retention of consumers to continue timely payments
•Maintain accurate logs of consumer contact per FDCPA regulations
Telephone Service Representative
Meyer Teleservices, St. Cloud, MN February 2008 – March 2009
•Attain and exceed performance required for daily, weekly, and monthly goals
•Screen customer complaints with effective listening resulting in de-escalation of complaints
•Process incoming calls from customers by transferring, answering questions, or listening to the complaints
•Maintain a log of accurate data in multiple databases in an effective manner
Sales Associate
Aria Communications, St. Cloud, MN January 2006 – December 2007
•Maintained positive customer relations daily to retain and maintain satisfaction
•Scheduled 20 to 30 appointments daily for customers to meet with representatives
•Guided international customers in the conversion of their products by maintaining and operating a help line for their questions and complaints
VOLUNTEER EXPERIENCE:
LDS Church Library, St. Cloud, MN June 2013 to April 2015
Coleraine Humane Society, Coleraine, MN September 1999 -- May 2000
September 2000 – May 2001
VA Medical Center, St. Cloud, MN June 1993 – August 1993, June 1994 – August 1994
Contact this candidate