tanisha.TANISHA adwden@r.postjobfree.com 415-***-**** null, CA 94103

Passionate Counseling Professional with a background in peer counseling seeking to leverage education and training to take next career step with a respected organization. Highly skilled in preparing and leading activities for youths and adults, fostering meaningful relationships with community partners and increasing engagement in the community. Demonstrated leadership skills and encouraged individuals towards personal and spiritual success. Scanning and copying

Advanced MS Office Suite knowledge

Team collaboration

Professional and mature

Customer service

Communications

Problem resolution

Business operations

Relationship development

Administrative support

Mental health support

Addictions specialist

Dual diagnosis expertise

Outreach programming specialist

Treatment planning

Crisis intervention

Desk Clerk Community Housing Partnership - San Francisco, CA 02/2020 - Current Managed customer complaints and rectified issues to complete satisfaction. Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Sorted and distributed incoming mail, dispersing to appropriate departments and personnel. Prepared packages for shipment by generating shipment invoices and setting up courier deliveries. Coordinated office activities to streamline operations and promote compliance with organizational policies. Monitored office supply use and stock levels, placing replenishment orders as needed. Achieved results in ambiguous environment with high level of accuracy and attention to detail. Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots tables and filters.

Oversaw office inventory by restocking supplies and submitting purchase orders. Peer Counselor Community forward sf - San Francisco, CA 02/2020 - Current Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.

Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Organized treatment projects that focused on problem solving skills and creative thinking. Summary

Skills

Experience

Referred clients to other programs and community agencies to enhance treatment processes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Actualized counseling interventions to address students' issues regarding peers and teachers through conflict resolution, situational adjustment and depression, anxiety, physical abuse and substance abuse or dependency identification.

Earned reputation for good attendance and hard work. Recognized by management for providing exceptional customer service. Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations. Front Desk Clerk Recovery survival network - San Francisco, CA 01/2018 - 08/2019 Arranged special accommodations for guests to maintain optimal satisfaction Met needs of walk-in customers by staying up-to-date on room availability and current promotions. Investigated and independently resolved all customer complaints to boost satisfaction. Maintained clean and presentable reception area to maintain professional business reputation. Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Managed customer complaints and rectified issues to complete satisfaction. Managed all front desk operations for busy high-volume hotel. Drafted and maintained incident reports, daily activity logs and other documents requested by management.

Monitored reservations to track incoming parties and special events. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

Set guest and group reservations and processed check-ins and check-outs. Responded to inquiries and room requests made online, by phone or email. Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center. Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated. Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. Secured guest valuables in main safe or individual boxes. Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues. Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Addressed and welcomed 100's of guests to business per day, improving overall customer service and engagement.

5 Keys Charter School San Francisco, CA 07/2015 High School Diploma

Education and Training