DEBBIE BLAND

adwdei@r.postjobfree.com

312-***-****

PROFESSIONAL SUMMARY

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a busy office environment or independently while embracing a high level of customer service. PROFESSIONAL EXPERIENCE

Webster Dental Care North Suburban

Sleep Medicine Coordinator

1/2021 -2/2023

Developed a concept that systematically organized the sleep programinanefforttogenerate revenue and promote success

Facilitated the reactivation of Medicare to increase revenue for the sleep program

Processed all sleep cases to exemplify perfection while paying close attention to details

Responsible for staying abreast of all insurance policy changes to ensure accurate document submittal to the third party billing company

Created excel spreadsheets to capture monthly revenue for sleep cases

Briefed the doctors before each appointment on the details of the case so they would be prepared to effectively communicate and implement the best treatment plan for the patient

Utilized Dentrix to enter medical documents, sleep monitor charges and patient’s out-of- pocket payments

Coordinated meetings with the patients, insurance companies and the third party billing company to achieve gap and preauthorization approvals

Distributed and programmed the sleep devices for patients and showed themhowtoupload the apps using their electronic devices to complete the home sleep studies

Uploaded required documents in the third party billing company’s EMR systemtobeginthe approval process

Acted as a Liaison with the Center for Sleep Medicine to ensure prompt consultation scheduling for those patients requiring treatment using the CPAP machine

Interacted comfortably and authentically with all patient to promote an overall positive office experience

Dental Lifeline Network

DDS Coordinator

11/2019 – 7/2020

Conducted telephone intake interviews with applicants to determine eligibility based on the programqualifications

Entered applicant information in access database after conducting intakes

Documented and summarized applicant treatment plan provided by the volunteer

Monitored progress of the patient’s treatment and intervened when necessary to resolve problems

Contacted labs to request and secure donations for patients and prepared paperwork for those labs that agreed to donate their services

Communicated effectively and efficiently with corporate to assure programgoalsweremet

Faxed and mailed referrals to volunteers for review and possible patient consultation

Closed cases, collected VE’s and entered donated charges in access database

Mailed thank-you cards to volunteers after the completion of cases

Provided excellent customer service to volunteers and patients

Mailed applications to those patient requesting to participate in the program

Prepared monthly expense report for office expenditures

Requested Medicare, Medicaid award letter for those patients not meeting the age eligibility requirements

Requested DD214 document fromthoseveteransapplyingforprogram

Responsible for approving and denying applications using the recommended guidelines

Updated volunteer information in the database

Mailed DDS applications to those people leaving voicemail requests

Filed appropriate documents in the patient charts Favorite Healthcare Staffing

Administrative Contractor

7/2018 – 11/2019

Advocate Medical Group

Processed registration for nursing home patients

Processed and scanned patients billing

Transmitted signed physician orders to appropriate healthcare organizations and forward orders to medical records for patient chart scanning

Compiled progress notes and medication list for upcoming clinic

Transmitted internal and external progress notes to referring physicians

Obtained and ensured patients medical record numbers were recorded on orders before submitting to physicians for approval

Mailed new patient packet to those patients with future appointments

Scheduled follow-up patient appointments

Loftus & O’Meara Staffing

Administrative Contractor

11/2017 – 2/2018

Attorney Registration and Disciplinary Commission (ARDC)

Provided registration troubleshooting assistance to members via telephone

Entered requests in the database to issue replacement cards to members

Provided courteous customer service to members via phone and e-mail inquiries

Updated members addresses in the database

Typed e-mail responses to members requesting Letter of Good Standing

Performed special projects as assigned

LoyolaHospital

Service Coordinator

3/2011 – 9/2017

Triaged telephone calls received regarding patients and responded quickly to meet patients’ needs and resolved problems

Facilitated communication with colleagues and physicians to ensure patients arriving to the unit was relayed in a timely manner

Handled patients’ requests by operating the vocera system, delivering those requests to the assigned nurses and technicians to maintain smooth operation on the unit

Communicated bed status availability to bed placement to ensure patients were accurately assigned to the appropriate rooms according to their medical condition

Responsible for contacting information system for routine computer maintenance to eliminate equipment malfunctions

Furnished detailed reports to telemetry of assigned nursed to notify for those patients that were being monitored

Updated unit census for accuracy and kept the charge nurses abreast of all changes

Developed and organized a systemtomaintainthedistributionofthetelemetryboxes

Prepared call light report using utilizing the Dukane system to captivate call light alarms that were not being answered by the nursing and patient care technician staff Computer Skills

Microsoft Word, Excel, Outlook, Dentrix, Epic, Meditech, and Access Additional Skills

Demonstrated ability to efficiently adapt to any work environment Excellent customer skills

Highly organized

Ability to multi-task

Attention to details

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